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“Nice room”
Review of Mercure Livingston

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Mercure Livingston
Ranked #3 of 4 Hotels in Livingston
Reviewed 8 October 2013

Stayed here for a weekend...checked in given my booking details then got handed room key...asked if a stayed before answer was No ok then pointed me in the direction to go to room..oops sorry a asked if a can get some glasses yes she said you will get them from the bar...ok so never got told about the hotel the room or even how you would get back in and out of hotel late in the nite if a was going out...so heads up to room and it was beautiful very impressed we did pay for privilege room...which included coffee machine which there was...bath robes and slippers that was 1 bath robe. Free wifi which we got but the whole hotel was free wifi....unlimited movies....never had this on first nite which we never noticed until late in the nite....morning paper never did get this anytime. Ok so you might be thinking why did we not say...we did say about the movies next morning....to be told are you pay as you go..no we should have unlimited for duration of stay...oh sorry couple of clicks later from the receptionist on computer that's your movies on...the problem here was that all this should have been confirmed on check in but it wasn't. We paid for late check out which was 6pm on day of departure but couldn't get in room after 12pm on returning from being out...so had to get key re scanned...which a didn't think this needed to be done if they know that room is late check out.
Room was clean bed was comfy can't fault this, a would stay again but not pay extra for privilege room.
Not many tv channels either.

  • Stayed: October 2013, travelled as a couple
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1  Thank Shazza7306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, General Manager at Mercure Livingston, responded to this reviewResponded 10 October 2013

Dear Guest,
Thank you for telling us about your stay. We are grateful for your comments regarding the hotel and your room but I am sorry for the service and information shortcomings. I will be following up on your experiences as a priority to make the required changes.
Kind regards

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381 - 387 of 564 reviews

Reviewed 5 October 2013

Quite tired hotel, but friendly staff. Rooms are a bit worn, but perfectly adequate if staying on business. Nice towels and linens, and clean. Restaurant food average, with some exceptions on either side of the median. You need to have breakfast at 6.31 to get anything decent in the week, as you will either have the option of eating dried-out food, or having an elbowing competition with either a German or Chinese tour party. Very close to an outlet shopping centre, cinema and supermarket. I wouldnt recommend staying here for Edinburgh, as there is not any railway station in walking distance.

  • Stayed: September 2013, travelled on business
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1  Thank AdamBilgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, General Manager at Mercure Livingston, responded to this reviewResponded 10 October 2013

Dear Guest,
Thank you for telling us about your visit. I am sorry if our location was not suitable for you and that breakfast was not to usual standards throughout the service times. We try to plan all meal services and we will work to improve on the points you raise.
Kind regards,

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Reviewed 20 September 2013

Reception staff do like a chat in room at back of front desk a 5 minute wait is not uncommon.room I had was dated but clean .pillows where rubbish mattress uncomfortable and worst sleep I have had to endure on my week long stay ended up getting my own pillow.the gym was a bit smelly sauna didn't work.the restaurant and bar staff where helpful when asked unlike their manager an arrogant person with no people skills.

  • Stayed: September 2013
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Thank 4pup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, General Manager at Mercure Livingston, responded to this reviewResponded 23 September 2013

Dear Guest,
I am sorry that your stay was uncomfortable and if the teams were not prompt or welcoming. We share all feedback and we will be working to make improvements on the matters you encountered.
Kind regards,

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Reviewed 20 September 2013

After some of the hotels we had stayed at during our week's coach tour of Scotland this was a blessing. Nice room, clean and warm. The staff were all very friendly and couldn't do enough for us. The dinner and breakfast we had for the one night we stayed were very good. Plenty of choice, hot food, and a good ambience. Would most definitely recommend this hotel to friends and family.

  • Stayed: September 2013, travelled as a couple
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Thank JaxtaNottm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, General Manager at Mercure Livingston, responded to this reviewResponded 23 September 2013

Dear Guest,
I am very pleased that you enjoyed this night of your trip and we are very grateful for your feedback on your meals and the team. Thank you for your recommendation.
Kind regards,

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Reviewed 19 September 2013

  • Stayed: September 2013, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank Love363
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nick W, General Manager at Mercure Livingston, responded to this reviewResponded 23 September 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 September 2013

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank mamiamber
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nick W, General Manager at Mercure Livingston, responded to this reviewResponded 23 September 2013

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Reviewed 16 September 2013

Stayed here for two nights..good location...Lovely hotel..good size and clean rooms..had a good time..very friendly staff . Breakfast was a good value to the room..swimming pool as well...Overall definitely worth staying here .

  • Stayed: September 2013
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Thank criticm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick W, General Manager at Mercure Livingston, responded to this reviewResponded 23 September 2013

Dear Guest,
Thank you for telling us about your stay. I am pleased our location worked well for you and that enjoyed your meals and the pool. We are very grateful for your feedback and hope to see you soon.
Many thanks,

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Additional Information about Mercure Livingston

Address: Almondview, Livingston EH54 6QB, Scotland (Formerly Ramada Livingston)
Region: United Kingdom > Scotland > West Lothian > Livingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Livingston
Price Range: £57 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Livingston 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Mercure Livingston Hotel Livingston
Ramada Livingston
Livingston Ramada
Mercure Livingston Scotland

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