Girls/business weekend away. Booked a 'leisure spa break' it was neither leisurely or has a spa.
Yes it is a weekend in December and works parties are expected at this time of year, HOWEVER, upon arrival we were informed (by a cheery receptionist) that we could not eat until 8.30pm at the earliest as the kitchen staff could not cater for hotel guests due to the 2 functions on. When looking for our restaurant we were directed to a tiny room, which clearly was a conference room, made up as an emergency dining room for the evening. Our package included our dinner, but the choice was shocking and definitely not worth the money. We ordered a jug of water for our dinner, but due to bar staff being busy we did not receive this until we had actually finished our meal.
Sleep was almost non existent due to said functions. People running/screaming/slamming doors/banging on doors, with no intervention from staff, this continued until 5am.
Following morning we decided to lounge by the pool and use sauna/steam room/Jacuzzi......however there was 1 lounger and 1 chair (both white plastic cheap and tacky) the steam room was broke, there was no Jacuzzi and the pool was a dip pool and by no means could be described as swimming pool.
I tried to order a mocha, but hotel had no chocolate .......(the asda is across the road)
Internet is, thankfully free, but so slow and couldn't be used by both of us at same time, while in the room. Timed out constantly due to slowness.
Fiona the waitress was a blessing and a very friendly hard worker, but as a whole the service towards guests was appalling, we were treated as a nuisance and facilities are definitely not as described.
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- Also Known As:
- Mercure Livingston Hotel Livingston
- Ramada Livingston
- Livingston Ramada
- Mercure Livingston Scotland