I Booked into this hotel in May and what a disappointment it was, the staff could not have cared less and the room was appalling the furniture so dated and badly scratched. The mould around the room window and around the bathroom is a disgrace too and was told when checking out that they were doing up the rooms but would take time, Sure! and at cost not much cheaper than I paid the previous week in the Sheraton through Edinburgh.
I only wish I had read up on trip advisor before booking this hotel, of which I know did have a good name for itself some years back, now I would say not. I will add a few photographs from the evening for tripadvisor readers to view.
I used to live quite close by to this hotel and frequent it quite often, back then the customer did come first and the service and quality was excellent. Since speaking to a few friends within the Stirlingshire area, no one had anything good to say about your establishment.
I do hope the PA for once does pass on the feedback to the CEO and doesn’t embarrass the company any further with the usual, ‘sorry to Learn’ and ‘personally discuss’ phrase. Hopefully he does start to listen to the customer out there that might just want to return. One thing is for certain, this customer certainly will not.
Oh and PA it’s okay, no need to reply to this one!
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- Also Known As:
- Airth Castle Hotel Airth
- Airth Castle And Hotel
- Castle Airth
- Castle Hotel Airth
- Airth Castle & Hotel Scotland