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“Excellent small hotel.”
Review of Ashbank Hotel

Ashbank Hotel
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Ashbank Hotel
Ranked #3 of 6 Carradale B&B and Inns
Certificate of Excellence
West Kilbride, United Kingdom
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent small hotel.”
Reviewed 26 June 2014

The Ashbank is a first class small hotel in the quaint fishing village of Carradale, Kintyre. Stayed overnight on 21 June 2014. Room was freshly furnished, the bed was superb and I slept like a log.
Breakfast was first class, prepared and served by the friendly owners.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank macalan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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80 reviews from our community

Traveller rating
    56
    17
    3
    2
    2
See reviews for
14
36
10
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Stockport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

I have stayed at the Ashbank several times and have found it a very friendly and welcoming b and b. Food was excellent. Tracy and Fiona were both very genuine. Spending just the right amount of time chatting to us. We would definitely use it again to visit a very beautiful part of Scotland.

  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Suzie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todmorden, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

A long journey was rewarded with a lovely greeting by owners; Tracy and Fiona. We later discovered they had relocated from Manchester, where I originally am from!
They offered us snacks and drinks to refresh ourselves after the arduous journey from Todmorden, W.Yorkshire. And gave detailed information and tips about our planned tours. They even gave us hand drawn maps!!!
The hotel is located near a harbour, and on day 3, we saw two seals! Amazingly during our stay, the sun shone and we caught sun rays on a nearby beach!!
Boat trips took us to the beautiful Isles of Jute, Arran and Oban!
This is a great value hotel to be based at for all of the above, and don't forget to venture to a local jewellers and walk up Deer Hill.
Wonderful hosts and location...

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

We stayed here while on a cycle trip in Kintyre. When we arrived there was nobody there but there was a note on the door telling us to go in and what room we had.
On going in it was so dim and dismal we almost turned round to find somewhere else, I think this is what we would have done but we had paid in full through a booking site so decided to stay.
Our room was no better and had a smell of damp and was dusty.
On seeing the owners we commented on this but to say they seemed less than interested is an understatement.
We had intended to eat here that night but on seeing all this ate at the nearby hotel.
The breakfast next morning was ok but once again served with a couldn't care less attitude.
This is one place we were glad to see the back off.

Room Tip: Find another B&B
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashbank-Hotel, Owner at Ashbank Hotel, responded to this review, 19 June 2014
Thank you for your review, could you please advise the date you stayed as I am having trouble reconciling it with our records.

I am not sure how the place can be called drab and dismal as its all painted white but nevertheless less people are entitled to their opinion.

As you can as you can appreciate we are a small family run hotel in a rural area, we have only weekly delivery's and due to this have to pop out each day to collect fresh stock, we do however leave a note for guests which allows them to check into the hotel at any point during the day and are not restricted to specific check in times and so far most guests are very grateful for this as it allows them access to their room early.

As it is an owner run hotel there is no way any comments made about the rooms would be dismissed, if you could describe who you spoke to please so this can be investigated? there are only three of us so it shouldn't be hard to narrow it down.

I am also a bit concerned about the couldn't care less attitude, as you can see from our extensive reviews regardless of anything else our attitude is never couldn't care less it is simply not within our make up to treat people in that manner, again can you describe the person so this can be investigated, but quite frankly it is totally out of character. I look forward to your response.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 May 2014

Thank you Tracy for looking after us. Have to admit on first arriving at the B and B, I was a little disappointed but it is very clean and all the usual amenities. Single room is very small and fairly unique! Tracy offers honest pub grub which we enjoyed and is delightful. Very good breakfast too so would recommend despite a few misgivings!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ventressclanDoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billingham, United Kingdom
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 May 2014

The alarm bells should have started ringing when I had to pay in full, up front, months in advance !

Myself and two friends were walking the Kintyre Way (an excellent walk try it ) and had booked and paid in full for two rooms at the Ashbanks.
Imagine how we felt after a long days walk to arrive only to find the place closed.
We tried the front door which was locked, looked for any kind of message, there was none and tried to phone on the faded landline number in the window only going to voicemail.

The place looked very shabby and run down so of course we became concerned.

Our concerns were not helped when we talked to neighbours and locals passing by only to be told this had happened before and it was not the most reliable of places.
After waiting from 16-30 to 17-45 and still no one in sight we decided we had better catch the last bus out of Carradale to Campbeltown.

Mobile reception is very patchy in Kintyre so I decided to wait until I arrived home to contact the owners, also I had a feeling the outcome might not be very good and did not want to spoil the rest of my walking holiday.

I was right, the owners were less than interested, they had been paid in full and basically said it was my fault. That the door was unlocked which is was not, and they tried to contact me by phone which I receiver two days later !

After booking, paying in full and telling them what time we would arrive I don’t think it should come down to a missed phone call.

Needless to say this has been an expensive lesson.

The Kintyre Way is a really nice walk, if you finish at Carradale stay in the Carradale Hotel or catch the bus into Campbeltown and back next morning, we used the Argyle Arms.

Room Tip: Go somewhere else.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashbank-Hotel, Owner at Ashbank Hotel, responded to this review, 19 June 2014
Thank you very much for you review. I would like to respond to your points.

1. Firstly you made your booking via a third party website, not direct with ourselves. We do not take any money up front and are not paid in advance by these sites.

2. We are a small family run business, in a rural location with deliveries made once a week. We collect stock from Campbeltown daily to ensure that it is fresh and hence we pop out for a few hours each day. During this time we leave the front door unlocked and open with a note to guests on the inside door, clearly visable, advising them where we are and what room they are in and other relevant information. This allows our guests to book in at any time during the day and they are not restricted to small timescales, which most of our guests appreciate.

3. Another two guests checked in on the same day as you and had no issues whatsoever.

4. You called and when I answered the phone and told you that the door was open, your room keys in doors and that I would be there within 30 minutes. The phone went dead. I immediately called you back and left you a message and continued to try the phone until I arrive back at the hotel. The phone rang but you did not answer. The reception seemed fine until you hung up.

5. When we arrive back 25 minutes from your call you were no where to be seen. We drove around the village,went into the local pub but you were no where in sight.

6. We continued to call you until 11pm that evening. Leaving 4 messages, asking you to get in touch. If you were in Campbeltown the is no reason that you would not have had a signal to receive the calls and messages, as there is excellent network reception in Campbeltown and it covers all networks.

7. You didn't bother to contact us until the next week. When we spoke on the phone you requested a full refund and had an argumentative attitude, which dictated the rest of your insults during the call.

We have owned the Ashbank for over 7 years and have never encountered such problems and abuse from guests. Your review is a catalogue of mistruths from the door being locked to no reception in Campbeltown. I feel that you arrive in Carradale which wasn't your cup of tea and decided to go to Campbeltown and rather than cancel your booking you have tried to deflect the blame with a nasty and unjust review.

We currently have a 94% rating on Trip Advisor with 26 excellent and 8 very good reviews out of a possible 40. I appreciate when guests take time to leave a review as feedback is very important to us as we know there is always room for improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 April 2014

The room was fresh enough. Good sleep. Decent breakfast. We were the only guests and the place was a bit cold. Fair bit of dust on the wardrobe. I am 6ft and the owner was about 5ft, not good for my asthma.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spurdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashbank-Hotel, Owner at Ashbank Hotel, responded to this review, 19 June 2014
Thank you for your review, I am glad you enjoyed your stay.

Regards

Tracy & Fiona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ashbank Hotel

Property: Ashbank Hotel
Address: Airds, Carradale PA28 6RY, Scotland
Region: United Kingdom > Scotland > Argyll and Bute > Carradale
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #3 of 6 B&Bs / Inns in Carradale
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ashbank Hotel 3*
Number of rooms: 5
Official Description (provided by the hotel):
The Ashbank is a small family owned and run hotel in the picturesque fishing village of Carradale on the east coast of the quiet and unique Kintyre Peninsula, with views across Kilbrannan Sound to Arran and Ailsa Craig. ... more   less 
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Also Known As:
Ashbank Hotel Carradale, Scotland

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