I am very disappointed in the kilfinan hotel and its management. I unfortunately booked my wedding there and was left feeling very upset and hurt by the managers.
Upon arrival, after traveling for a long distance we were told the manager could not see us and to come back later which made us feel very unwelcome.The room where the ceremony was to be held was untidy and undecorated, with food lying at the tables. I was left feeling very disappointed. My family then had to go down and do the room themselves, they also had to swap the room for the reception after the meal with no interest from the management ( even though they had previously agreed that this would be done).
The vegetarian meal was very small portions and guests were finished as some were still waiting on their meal to arrive and it was only 24 adults. The children's meals were inedible.
Our wedding day will never happen again and I am so disappointed that we picked this venue as we were made to feel very unwelcome apart from a couple of members of staff (Madelon, Vahri and Lin) who tried their hardest and were very friendly. The manger never welcomed us or came to see us herself.
To put the icing on the cake, when we simply queried extra charges on the bill this was met with some extremely rude and disrespectful comments to myself and my husband and a refusal to discuss the matter, we were told to return in a couple of days. After her comments and the way she spoke to us we were not prepared to pay any extra. Upon return with 2 family members who work in the hotel industry we were spoken to in a highly unprofessional manner, even though we were in no way irate or disrespectful to her, the manager ended up screaming, insulting and swearing at us! We could not believe it and I have never experienced anything so disrespectful and disgusting in all my life. Definitely need some anger management and lessons in customer service. We will never get our day back and I dread to think what it would have been like had it not been for our fantastic family and friends pulling together.
After reading some of the other comments on here it upsets me that I did not have the same experience at all.
I don't think they should take bookings for more than 10 people at a time as they obviously can not handle it and I definitely hope no else has the misfortune of having their wedding there!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Odigeo, Traveltool, S.L.U., Agoda, Priceline, Evoline ltd and Cancelon so you can book your Kilfinan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kilfinan Hotel Argyll And Bute