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“Not good” 1 of 5 bubbles
Review of Esplanade Hotel

Esplanade Hotel
Ranked #3 of 36 Restaurants in Rothesay
Cuisines: Bar, British, Scottish
More restaurant details
Restaurant details
Good for: Groups, Cheap Eats, View, Child-friendly, Special Occasion Dining, Kids, Local cuisine
Dining options: Lunch, After-hours, Dinner, Breakfast, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Television, Waitstaff
Isle of Bute
1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
“Not good”
1 of 5 bubbles Reviewed 5 August 2014

We were there with four children on the evening of the 1st August. We waited an hour to be served, the waitress was unfriendly, the food was awful. Bulk bought cheap and nasty frozen chips, and overdone batter on the fish. The kids food was embarrassingly bad from the children's menu. They had the nasty chips and some unappealing chicken nuggets.
Very disappointing, wouldn't eat here again.

  • Visited August 2014
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
4 Thank buteyIsleOfBute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
figaro15, Manager at Esplanade Hotel, responded to this review, 25 September 2014
What a terrible review which is unusual for The Esplanade. We needed to look into this one and see exactly what went on. Generally we are very busy and whilst we do serve quickly, there will be the odd occasion that will take longer. Orders are taken electronically and timed. Whilst it may have felt like a long time, we can assure you it was nothing near an hour. We never ever do bulk frozen chips and our potatoes are purchased from a local supplier. You will be aware that The Esplanade is very much a family place and our children's menu is in regular use. It is very unusual to receive a complaint about it and as we understand, the food was served as normal, was eaten and no complaint was received. Battered fish is one of our most popular dishes and we do a lot of it. Some people like it crispy and some not so much - there is no argument! We encourage diners to tell us at the time if they are not happy and we are glad that you did which allowed us to deal with it in a satisfactory manner or at least we thought we had.As it would appear that you are local, it is even more disappointing that your comments are not an accurate reflection of the circumstances or the food. Perhaps there is another reason for your review - It would really be good if you came in to see us and we could resolve the issues that you have raised. We look forward to seeing you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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269 reviews from our community

Visitor rating
    108
    102
    38
    15
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Nenagh, Ireland
Level Contributor
62 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Good food & good prices”
4 of 5 bubbles Reviewed 28 July 2014

Had a meal here while we stayed on the Island for a night. The meal was of good value. Were let know what was off the menu when we sat down. The staff were friendly. We had a table over looking the harbour/sea and it was nice. The place was busy when we arrived and stayed busy.

  • Visited July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Elaine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avenel, Australia
Level Contributor
63 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Fabulous views from the windows”
5 of 5 bubbles Reviewed 25 July 2014

Great food at reasonable prices and a fabulous view over the water to make if even more desirable. Ate there both nights and were not disappointed.

Visited July 2014
Helpful?
Thank CWriggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Bute, United Kingdom
Level Contributor
113 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 97 helpful votes
“Another Great Meal at The Esplanade”
5 of 5 bubbles Reviewed 18 July 2014

Honestly, this place is a real treasure. I love my food and I really love good, honest, well prepared food. Every time I come back for a lunch, the meal is excellent, faultless. Whether I have the Roast dinner on a Sunday or the Lambs Liver during the week, it always comes out beautifully presented, well cooked, hot and very tasty. I have tried the mussels and the haddock pakora and they are lovely. I am so pleased that I have this place just down the road in Rothesay.
I have always found the staff very friendly and welcoming, there is sometimes a little wait for the food but hey, this is Rothesay not Glasgow! The Isle of Bute is a relaxing place, the pace of life is slower and nothing is ever a problem. So relax and enjoy your meal here.

If I had one small issue, it would be with the sachets of condiments, I am not a lover of these at all. That shows you how fussy I am!

  • Visited July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
figaro15, Manager at Esplanade Hotel, responded to this review, 25 September 2014
Thank you for your wonderful comments.

We do agree with you about the sachets of condiments and are working on it - It is something we need to change!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Walsham, United Kingdom
Level Contributor
46 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Greatservice and food and a frienldy welcome”
5 of 5 bubbles Reviewed 17 July 2014

Visited following recommendation and were not disappointed. They offered a good range of meals and an interesting choice of real aleall with exceptionally friendly service. The meals were of good size anbd quality and better than we expected fro the price paid. They were busy on a Wednesday evening with locals and visitors and everybody seemed to be enjoying their meals. Certainly seeing nearby diners enjopying meals we had not chosen made us wish we were staying in the area to call back and work through the menuu. Would definitely recommedn anyone seeking good food at reasonable prices to call here.

  • Visited June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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