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The Glenburn Hotel Ltd
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Reviews (1,044)
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Reviewed 27 March 2011

Glenburn Hotel
We booked this only ten days before we travelled with Shearings, this was our first Shearings for over thirty years as it went downhill in the early eighties.
What an improvement feeder coach was on time changeover at Gretna was good
On arrival we were given the key to room 121 a large comfortable room on the corner of the hotel we had a sea view and overlooked the green area at the back of the hotel and saw deer every morning
The room was in desperate need of a refit the curtains were difficult to open and close and to go to the bathroom involved climbing three stairs so you had to be careful at night when everything was swaying after being in the bar and drinking free drinks all night
The food at the hotel was varied and enjoyable the service was good, although at times the eastern European staff had difficulty understanding the British
The bar was often not staffed before evening dinner the lady who ran it kept disappearing which resulted in large queues
In the evening it was well staffed and with it being all inclusive it needed the extra staff
The entertainment was not that good but you cannot have everything we had a good crowd so there were plenty of laughs
Our coach driver Alan was very informative pleasant and possibly the best we have ever had
On our return day we were told via a notice in the reception cases outside your room for 7-00am breakfast at 7-15 and on the coach for 8-05 it was a rush but everyone was on the coach
When the driver did not turn up a guest went to find out if there was a problem, returning to tell us we were not going till 8-55
We were told it was a typing error they had put 8-05 instead of 8-55 we had to disembark and wait in the lounge other guests were saying this was a ploy by the hotel to get you to vacate your room early so they could get the chambermaids in to clean etc
Looking at it I think they are possibly quite right
Rothesay must have been a little gem in its heyday but like so many other UK places many shops are closed down and boarded up
Bute is a pretty place we had sunshine everyday our trips out were good except just like 40 years ago you are taken to isolated Edinburgh wool retail outlets for a couple of hours in the hope you will spend your money there
Shearings and other coach companies need to get with it these places may have been okay for our grannies but not for people of today
For what we paid it was truly good value the only down side is why do they and so many other UK hotels employ so many foreign staff

  • Stayed: March 2011, travelled as a couple
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Thank dragfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The-Glenburn, General Manager at The Glenburn Hotel Ltd, responded to this reviewResponded 20 April 2011

Thank you very much for taking the time to write a review about the Glenburn, we really do appreciate you doing this.
It was lovely to hear that you had given the Glenburn a 'second chance' and am pleased that you seem to have been generally happy with your accomodationand the services you received.
We are always looking at how we can improve what we do and your suggestions about your room and staffing levels are very useful.
I would just like to reassure you that the mixup regarding the coach departure times was just that, a mix up. We do not have apolicy of trying to get guests to vacate rooms earlier than necessary. Once again thank you, we look forward to seeing you on your next visit to the Glenburn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2011

We made a return visit last week after a weekend in November so we have stayed there 'every day' . Hotel is very well appinted with views across the Clyde and is very impressive when first viewed from the ferry (35mins)
We stayed in Room 411 on both visits and found it clean, comfortable and faultless. The communal rooms are well furnished with the bar in a small lounge adjoining the entertainment room which also adjoined a large lounge containing a wide screen TV. There was a reasonably sized dance floor which was adequate on both occasions.
The Weekend was a Tribute Break (Shirley Bassey), we found the other entertainers more to our liking; better options on the list for us would have been Everley Brothers, Blues Brothers & Buddy Holly. Last week's entertainment contained the Scottish theme with a pipe band one night and dancers on another. All the performers were young and were excellent. Mike the Compere was a good all round entertainer and kept the nights going. Fun Quizzes and Bingo are standard Shearings offerings and were well received. On a personal note there wasn't enough dancing.
One of the more important aspects of a hotel stay is the quality of the Restaurant. the Glenburn didn't disappoint. The food was adequate,good quality, varied and very well presented; the Full Scottish breakfast was my personal favourite. The service was polite and efficient as were the reception staff and bar staff. We didn't meet our cleaner Barbara but we were impressed.
Of the Shearings holidays we have taken the Glenburn is the best.

  • Stayed: March 2011, travelled as a couple
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1  Thank NeilBlack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2011

1st time with Shearings & impressed. Fantastic views & lovely hotel. warm, comfortable rooms- ours had a sea view which was absolutely stunning. Tv small, but who needs it with the ever changing views. Good choice on menu & served quickly & always hot. Nothing was too much trouble. on steep hill so need to be mobile. Lovely walks-flat or hills. STUNNING views, Beautiful location , lovely hotel.

  • Stayed: March 2011, travelled as a couple
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Thank HJA63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2011

We were a family party of 8 - 5 adults and 3 children, our ages ranging from 60 to 4 years. Wehad a fantasic weekend at the Glenburn thanks to the friendliness and helpfulness of the staff. The hotel bedrooms were comfortable and very clean with great showers. The food choice was great and the waiting staff went out of their way to accommodate young children's tastes. As the hotel is so large the children were able to run around without annoying anyone. The entertainment wasn't to our taste - the Shirley Bassey tribute was pretty grim but it in no way spoiled our holiday. My only suggestion would be maybe some Scottish music at night to dance to. We will be back.

  • Stayed: March 2011, travelled with family
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1  Thank Glaswegian50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2011

Travelled from Newcastle with Natoinal Holidays for a 3 night weekend stay at the Glenburn. This was our 1st coach holiday and we were not sure what to expect. However it turned out to be very good overall. The driver Ken stayed with us for the whole weekend and took us on a tour of the island on Sunday morning.

The hotel is a splendid Victorian example of...... well......Victorian splendour !!
The food was good and well presented. The full English breakfasts were nice and there was no grease on the plates.
The location of the hotel is excellent overlooking the bay and only a 10 minute walk into town.
Evening entertainment was 'OK' ....depends obviously on personal taste, however the majority of guests seemed to enjoy it.
Away from the hotel Rothesay has plenty to offer with lots of local type shops and numerous bars. (non of which serve food except for the Esplanade).
A must is the icecream from Zavaronis (of the Lena Zavaroni family).
An enjoyable weekend and good value for money. Would recommend it to anyone.
Finally another must is to visit the well preserved Victorian gents toilets by the ferry landing 20p (ladies are allowed to look) Victorian splendour at its best !!!

  • Stayed: February 2011, travelled as a couple
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Thank yajnai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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