Booked a groupon deal for the easter weekend and had to pay for an upgrade to a superior room as there were no standard doubles left, which we were happy to do. We took our 12 week old daughter for our first weekend away as a family. The room we were put in was a small double room, certainly not a superior room, and there were no toiletries or bottled water in the room as described on the hotel website. When we complained that it was not a superior room and that the room was not as described the owner informed us that we were getting a cheap deal through groupon so he wouldn't provide any extras that you would usually get and that people like us couldn't afford to stay in his hotel without groupon deals!! Obviously we were quite shocked at this and to top it off he asked us to leave and find another hotel! Being easter weekend and having a 12 week old baby were quite worried about finding another hotel at such short notice and the only way to get home again would have been to get the ferry. Luckily the Victoria hotel had a room for us and were so friendly. We also found out that the owner of Chandlers hotel does this all the time. Rudest person I have ever met. Throwing out a couple with a baby, late afternoon on the Saturday of easter weekend.
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- Also Known As:
- Chandlers Hotel Ascog
- Chandlers Hotel Isle Of Bute/Ascog