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Claymore Hotel
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Reviews (1,529)
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1,089 - 1,094 of 1,529 reviews
Reviewed 25 February 2013

my friend and i stayed here for 5 days in august and found the location beautiful,hotel was good but could have been better.Rooms were basic but cleaned daily, down side was the lack of a shower,but plenty of hot water for baths.We found the food really nice , with a good selection.Staff were friendly and helpful.we travelled with national holidays and thought it was great value for money,getting 4 drinks vouchers per day, glass of wine with evening meal, and 3 day trips included.Evening entertainment consisted of a comedian and singers,and also bingo,not my cup of tea but the older customers seemed to love it.Some parts of the hotel could do with refurbishment but overall a very enjoyable stay, and we would definately return.

  • Stayed: August 2012, travelled with friends
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1  Thank deborah r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary W, General Manager at Claymore Hotel, responded to this reviewResponded 27 February 2013

Many thanks for your review on trip adviser.
I'm glad you enjoyed the location and the food at the hotel.
National holidays offer great value for money and I hope you return to enjoy some more scottish hospitality.
Kind regards,
Gary Watson.

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Reviewed 24 February 2013

Fab location, hotel itself shabby but clean. No shower attachment over bath which was a pain when washing hair using plastic tumbler in bathroom. Food just eatable, mainly because it was not hot, and quite tasteless and don't expect a hot cup of tea or coffee, each one we had was just warm. Staff not very helpful, asked if a Birthday cake could be arranged for the next day and was told no, but to get one when we were out on our excursion, someone adding that it was too late to arrange. How long to whip up a basic sponge and put a bit jam in the middle? The four inclusive drink vouchers were great but to get a decent drink that was not watered down you had to pay extra, although I admit not a lot. Holidays here are geared towards the older guest and was regimented, no flexibility, set meal times, set tables to sit at. We booked through National Holidays and paid the full price, then found out people had paid a full £50 less than we had for the 3 day trip as they had booked up later than we had which added insult to injury!

Room Tip: Some of our party stayed in the original part of the hotel and found it to be freezing when the heating, which was timed, was off and could not sleep because of the cold. We were in the extension and could control the panel heater on the wall so did not have this problem.
  • Stayed: February 2013, travelled with friends
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1  Thank Melin837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary W, General Manager at Claymore Hotel, responded to this reviewResponded 25 February 2013

Many thanks for your review on trip adviser.
I'm so glad you enjoyed the location of the hotel but somewhat disappointed to read your other comments.
Rooms rooms with walk in showers are available on request when booking and shower attachments (for rooms with baths only) are available from reception should you require one.
We go out of our way to be helpful to guests but sometimes due to short notice guests requests cannot be fulfilled.
Arrochar is a small village with limited shopping available and the kitchen does not have the facilities to bake cakes on demand. We have supplied cakes to many guests who call in advance to request this but 1 days notice at 5pm on arrival day is a bit short.
The drinks in the bar are not watered down - it would be crazy to do this - with the amount of guests we have staying at the hotel, not to mention illegal!!!!
There were 2 board options available when you were staying at the hotel. One was Bay Inclusive - 4 drinks included with half board and a Gala dinner and the other was Superdeals. This is half board only. You have spoken to guests on Superdeals which are available until the end of March. If any of these issues had been raised while you were at the hotel this would been explained to you.
Regards,
Gary Watson.

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Reviewed 22 February 2013

We stayed at the Claymore for 3 nights in February and enjoyed the experience. We travelled with National Holidays and the overall period was very good and fantastic value. Reasonable food, reasonable entertainment, also included were drinks vouchers which kept the overall cost down and good day trips one to Oban and Inverary. The hotel staff were hard working and very friendly, hotel was clean and as good as you would expect from this kind of tour. The rating for the hotel would be 3+, but with value for money with National Hoilidays we will make it a 4.

  • Stayed: February 2013, travelled as a couple
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4  Thank joe2421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary W, General Manager at Claymore Hotel, responded to this reviewResponded 25 February 2013

Many thanks for your review of the Claymore Hotel.
You're right - National Holidays do offer fantastic value for money and I'm so glad you enjoyed your stay here in Arrochar.
I look forward to welcoming you back to the Claymore in the future.
Regards,
Gary Watson.

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Reviewed 21 February 2013

My wife and I spent last week-end at the Claymore Hotel for 4 days with National Holidays.

We both had a very enjoyable time, the hotel is well situated on the banks of Loch Long with lovely views over the Loch to the snow coverred mountains beyond.

The hotel was very clean and comfortable, the room that we had was very small (about 3M x 4M) but sufficient for our needs despite being very cramped. The food was excellent with very good service and pleasant helpful staff. There was entertainment on each evening, the first night a lady (who also worked at the hotel as a receptionist). On Saturday night there was a male singer who was fantastic, he had the audience dancing and singing along, the only problem being some extremely bad mannered guests at the back of the room who were talking and shouting extremely loud and spoiling the entertainment for the other guests.

On Sunday evening there was another male singer with a fantastic voice, I did feel that not all of his selection of songs did justice to his voice but he sang all type of songs from opera, country and western, ballads and pop. With his voice he would walk the X Factor.

The coach went out every day on excursions but we found the seats very uncomfortable and we were constantly stopping, getting off and back on again and just filling in time. As such we just stayed in the hotel on sunday and went to the nearby Village Cafe for lunch

Overall it was excellent value for money and a very enjoyable break. I would definately recomend it to others.

Room Tip: It is possible to book rooms with a view of the Loch for an additional £20.00.
  • Stayed: February 2013, travelled as a couple
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4  Thank Malcolm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary W, General Manager at Claymore Hotel, responded to this reviewResponded 22 February 2013

Many thanks for your great review on trip adviser.
I'm so glad you enjoyed your stay at the hotel and can only say that there are many different sizes of rooms at the hotel. Hopefully when you return to the Hotel the room allocated to you will be of a larger size!
Your compliments regarding the entertainment are much appreciated - I'm sure all the singers will be delighted to read that you enjoyed their talents!
Kind regards,
Gary Watson.

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Reviewed 18 February 2013

We did a 5 day break with national holidays. The bus driver did not stop talking all the way to the hotel, and on every excursion. Allthough some of the information was interesting most of it was just unnecessary and boring. we wanted to put our heads down and relax but couldn't coz of his constant talking.
The room as small and quite smelly, either too hot or too cold.
1st night at dinner we had to share a table with another couple even though there was other free tables, i addressed the management about this and we got moved.
The food was cold and the portions were very small, we asked for more bread and were told there wasnt any, my partner asked for a bigger portion and our waitress said she would ask but brought the same small portion. The service was very slow.
The entertainment was poor, appart from one night there was a very good singer.
There was 2 cats living in the hotel which many people were uncomfortable with, there was no space to sit down and very uncomfortable and squashed in the function room, no space in bar, we went to bed at 9pm every night, could not wait for this break to end.
The location itself is beautiful, i would go back but not to this hotel.

Room Tip: dont pay extra for room with view, not worth it, rooms are no better.
  • Stayed: February 2013, travelled as a couple
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5  Thank rachel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary W, General Manager at Claymore Hotel, responded to this reviewResponded 20 February 2013

Many thanks for your review on trip adviser.
I'm glad you enjoyed that area that the hotel is situated in. Arrochar is a lovely small village and the scenery can be very picturesque.
To me your comments sounds like a coach trip holiday is not for you - many guests are happy with the driver's commentary and compliment him regularly.
At the hotel, many guests share tables and this can be an enjoyable way of meeting new people. We will if requested move people to a table on their own. I'm glad we were able to do this for you.
I'm also disappointed that you had to comment on the size of portions. Extra helpings are always available and I apologise if this was not offered to you,
The entertainment is not generally criticised, in fact we receive many compliments about the entertainment. Maybe it's just not for you!
Lastly, the cats in the hotel are not our cats. We spend a great deal of time removing the friendliest cats in the world from the hotel but guests continually let them back in. I understand that some guests are uncomfortable with the cats in the lounge and we deal with this when the situation arises.
Regards,
Gary Watson.

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