Having visited this hotel in June with my husband which is a treat for myself after my exam. Weather was absolutely fine during our stay. Normally I seldom write any review as I am busy and English is not my first language. We didn’t expect first class reception, but on the first day we arrived the hotel, my husband has to help elderly people carrying luggage to upper floor as lift is not available. We were the younger one compared with the other but we were allocated room 316, which looked like basement room with window opening to wasteland. I could smell the damp. The bathroom with no shower attachment and I found it awkward as I like my daily shower. The first night we went to bed early after a long journey. The following morning I found a lot of small flies in our bathroom which I didn’t take much notice. The horror came on the second night when we woke up by alarm ringing at 12.30 am. My husband opened the window and has a look. As the alarm rang for a while and we decided to go out and were told it was alright to go back to our room. We couldn’t go back to sleep straight away and could feel insect biting us. We were horrified when we switched the light on and found the whole wall and ceiling was covered with small flies. My husband kept waving his arm as there were too many small insects flying around us. At the end, my husband has to get up again and went to reception to complain in the hope they can change a room for us as we really couldn’t sleep. The first thing the receptionist did was picking up a bottle of spray selling for £4.99 and told my husband to buy it to beat the midges (this is the first time I learnt the word midges and it was not a good experience). My husband refused to buy it. The receptionist came to our room have a look and agreed there were a lot of midges flying around but he couldn’t do much apart from telling us to go to see the manager the following morning, there was nothing he can do about room changing. The following morning, manager was not available and we waited till the afternoon and talked to the manager, as expected we were told they couldn’t do much apart from asking us whether we have opened our window and switched on the light. So it is our fault that our room attract midges as we open the window for some fresh air. Both I and my husband never enjoy night entertainment and we prefer to stay in our room to watch TV and do some reading. Can you imagine for the rest of our stay in the hotel, we dared not to open our window and we dared not to have night on? We stayed in the hotel for 5 days in middle of June, temperature must be at least 25 degree and we couldn’t open our window for some fresh air. Mind you there is no air conditioning in the hotel. We were told midges are always a problem but it doesn’t help us feel better as they can have insect mesh to cover the window. It is the problem the hotel management should sort out not the problem of customers. Another problem is there is not wifi in our rooms but wifi is available in reception. I need to sit in the reception area to go online with my ipad, I felt uncomfortable as the sofa in reception area covered with pet hairs. I felt more uncomfortable when I saw the cats keep scratching themselves. I thought no matter how people love pet, it is unhygienic to keep pets in the hotels and let them lying on the sofa, chairs etc..
- Also Known As:
- Claymore Hotel Arrochar, Scotland