I stayed here on a Scenic Scotland tour and made the mistake of travelling on my own. This hotel was like a timewarp to the era when single guests automatically got the worst room in the hotel and were not made welcome. The coach travel was fine, the excursions were excellent and the driver Dean clearly loved Scotland.
All was spoiled for me by the Hotel and its attitude. No friendly welcome after a 12 hour coach trip. Just a key, no instruction on how to find the room which was on the fourth floor. Didn't think much of that until I found the main staircase ended at floor three. After much wandering around I found a side staircase to the attics, which were floor four. The room itself was appalling. Cold, dark and dingy. This floor was above the main heating system so it had an feeble electric heater, not turned on, so a cold welcome. It was shabby, a ripped curtain and a broken springed bed Little natural light as the only window faced a earth bank behind the hotel. Only good point, it was clean. It was like a poor quality boarding house, twenty years ago. This sort of room is why chain hotels have taken over.
Going down to the dining room the timewarp continued. I was directed to a shared table, with a group who did not want to share. I then managed to move tables, only to get a member of staff trying to move me back again. Embarrassing and again from an era when women did not travel alone, or if they did, expected to be badly treated and usually were. The food was quantity over quality, but adequate. Many dishes were poorly presented, curry with boiled potatoes and carrots? Banana split with one small slice of banana?
The holiday was cheap and in the quality of the hotel it showed. Other guests, who had rooms on the main floors had heating and good facilities. I just got sick of having to struggle with everything and felt the staff attitudes poor.
Another point was fire safety. One staircase to the attic, no fire exit signed and a sliding door across the staircase outside my room, which slid shut noisily and frequently.As it claimed to be automatic.I had visions of being trapped on such an isolated floor in an emergency situation.
Much of this was thoughtlessness by the hotel staff. On your own you do not want to be placed in an attic. Many things that would have been shrugged off on their own, but on the whole made a ruined holiday. It was a shame, as Scotland is beautiful and I would like to return in better circumstances. The excursion programme was in a different class, well organised and efficient.
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- Also Known As:
- Loch Long Hotel Arrochar, Scotland