We have just returned from a 5 night break with Lochs and Glens holidays staying at the Loch Long hotel. This was our first experience of a coach tour and we were pleasantly surprised. The average age group on our coach was probably mid 50s - much lower than we had imagined. The coach was very comfortable and our driver Michael F was courteous, informative and helpful. One of our party had a nasty fall at one of the en route stops and he continually updated us on her progress whilst being treated by the paramedics.
On arrival at the hotel at 1900 hours in the evening ( some 10 hours after our pick-up in Lincolnshire ) the hotel trainee manager boarded the coach to welcome us and explain the meal arrangements and welcomed us to the hotel. Our bags were taken by the staff to our rooms (completely unexpected!). Throughout our stay the food and dining room service was excellent. There was always a good choice of food at dinner( 4 starter choices, 4 mains and 4 desserts) and the food was of excellent quality . Breakfast provided ample toast - white and brown - plus choices of porridge, cereals, kippers, juice and then backed up with eggs a variety of ways, full Scottish cooked breakfast or crumpets and jam. There was always vegetarian and gluten free meals available. Our hotel room was a reasonable size and was spotlessly clean and we could not fault the very comfortable bed. We were lucky enough to have a loch view room which did face the road but as we were out all day we were not bothered by the traffic and at night the road was quiet.
The tours on our trip included a trip on Loch Lomond, a visit to Loch Awe, Inverary, Dunoon, Glen Coe, Fort William and Edinburgh. There was fairly limited time in each place but this is a ' coach tour' after all and designed for guests to view scenery along the way. My only criticism was that the Edinburgh trip involved a coach journey of almost 3 hours to reach the city with a duration of 2.5 hours in the city and then a 3 hour journey back. As three coaches departed the hotel that day to Edinburgh - and not all were full - it may be worth the tour operator considering offering a shorter trip for example to Glasgow or Stirling, something I have suggested in the feedback.
The hotel provided entertainment for a few hours every night and although we did not experience this personally, there was certainly always a good audience. We chose instead to take an evening stroll around the loch and to the local pubs in Arrochar ( the Village Inn and the Bothy).
On our day of departure our bags were collected from our room and the staff provided - at a small charge - sandwiches and crisps for the return journey. As we left the hotel manager boarded the coach to thank us for staying at the hotel and wishing us a pleasant journey.
The organisation by the hotel and Lochs and Glens is excellent with meal times staggered according to coach departure and return times. Considering the hotel cater for around 150 guests they do an incredible job. Many more upmarket establishments could take a leaf out of the Loch Long hotels customer service - without exception the staff were friendly, courteous and helpful and made the holiday. Excellent value for money and a great way to see beautiful scenery whilst staying in a very comfortable and well run hotel.
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- Also Known As:
- Loch Long Hotel Arrochar, Scotland