Overall, the service and quality was high. But they let themselves down in some areas. Eg. Since there is no 3G in the area, we needed WI-FI... The cost £7 per device per day. Preposterous overcharge for something that is costing them virtually nothing. (Fortunately I had brought my bike (for which there was no cycle rack) and I found 3G about five miles away on the a82 south of tarbet.)
The front desk were very polite, but when asked a basic question about train times, just dismissed the notion of public transport, saying "well nobody round here uses the train." Ordinarily I would expect that If a concierge didn't know the answer to the question, that they would at least find out for the guest...! (It was a really simple question after all)
Another example.. The bath tiles in the en-suite, very high end, probably very expensive, and nice.... But fitted by a moron using the cheapest grout available.
A really nice touch (and not something I've seen in a hotel room before) was the over bath clothes drier. A very useful item in my book. Such a pity, the strings were filthy.
Hopefully I've given a balanced picture. It certainly isn't all bad, overall I would place the hotel at higher than the two stars they have, and with a small amount of effort I'm sure they could earn a 'promotion' if they wanted to.
The deal we got was very very cheap, giving superb value and I would stay here again, I just hope they take steps to make the improvements I've highlighted. :-).
- Official Description (provided by the hotel):
- Magnificently situated at the very foot of the ‘Arrochar Alps’ on the shores of Loch Long, the Arrochar Hotel is only two miles from Loch Lomond and is ideal for a relaxing break or great to discover some of Europe’s finest scenery. A warm welcome awaits guests. Step into the former coaching inn and soak up the peace and tranquillity for which the Scottish Highlands are famous. Guests can relax with a fine malt whisky in the lounge bar, before dining in the restaurant with magnificent Loch Views The nearby harbour at Balmaha is ideal for sailing and water sports and there is a championship golf course at Loch Lomond. Walking and hiking are also popular activities in the area. ... more less
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- Also Known As:
- Arrochar Hotel Scotland