On a rare nice sunny weekend day, we decided to have a long leisurely lunch at the boathouse at Cameron House Hotel. The decor is fabulous, in a smart casual way - very New england and gives a holiday vibe which is the perfect setting. The service however, was the WORST i have ever experienced in all my years of travelling and eating out. Sitting out on the veranda overlooking the loch, the view and the setting couldn't have been better. However, instead of feeling relaxed and happy, we ended up feeling wound up and stressed - and sadly couldn't find a manager or superior member of staff to speak to.
We had a glass of prosecco to start and this was brought promptly, and we ordered from the menu. All fine so far. We asked for bread as we hadn't eaten thus far and thought it enjoy the view and have a nibble with our drinks whilst waiting for the food. One and a half hours later, the bread eventually came, when we, by this time, had asked 8 different times for it!!! When our food eventually came, we had to ask for cutlery, then we had to ask for napkins, then we had to ask for salt and pepper, then we had to remind them to bring bread, then we had to remind them we were still waiting for water - and on and on and on.............
Nothing came to our table as a matter of course - every single thing had to be requested and requested several times before it eventually came.
The table next to us ordered coffees and waited 40 mins for these to come!
Two ladies at the table to our right, had ordered their meal before we arrived and were STILL waiting for their food after we had finished ours!! Despite many requests from them, they eventually walked out, then were ushered back to the table accompanied by the long awaited lunch.
This is a very simple, seafood, lunch menu, most of it is cold, not even cooked! therefore should not take long to produce. There were at least 7 different young people behind the bar as serving staff, and there were only 3 table of people to serve. What is the problem here?
SO SO DISAPPOINTING. No training, insufficient management, a waste of time and money to travel down to this beautiful spot.
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