The standard must be set very low in Scotland for this to get a 4 star rating. This is a 2 star at best. Walk across the street and stay at the Balloch Hotel.
Internet was promised but didnt work; breakfast included but didnt start until mid morning. Just a room above the pub, although clean, with a window to a parking lot, unsightly view of parked cars and junk. We complained about a window that fell apart and they did take notice and sent someone to fix it while we were in bed. We complained to the owner who decided he needed to keep much of the money we had given him in advance for what was to be an extended stay. We were only too happy to leave. They never even gave us a proper receipt!
I am still mad and shocked at the way the owner treated us; I would never ever step foot in this place again.