Came here to celebrate my 30th birthday with friends.
The lodges are spacious and nicely decorated with lovely views over the loch. The bedrooms are big with en-suite and the open plan living / kitchen area is massive. The hot tubs are a lovely treat and very warm, though you need to be out of these by 11pm.
We had 2 adjoining lodges, each sleeping 6 – however there are only 2 bedrooms in each lodge so the third couple in our group were to sleep on the double sofa bed. This is stated on the website, however my husband booked the trip as a surprise for me and being a typical man didn’t think to check the finer details...this caused a bit of upset with the couple who did not get a private bedroom - so bear this in mind when booking for a group and make sure everyone knows the sleeping arrangements!!
Unfortunately on our second evening one of our party became very unwell and as a precaution an ambulance was called. No staff came to our lodge to find out what had happened until the following morning when the owner (rather rudely) asked us why the Police had been out the previous evening and asked if we had more people in the lodges than allowed. We explained that it was not the Police but an ambulance and that there were only 10 in the party, two of whom were now at the hospital and were not coming back.
As our friend’s poor health was upsetting to us all, we decided not to stay for the third evening and left after cleaning both lodges entirely...we even did the hovering!!
A few days later we received an email from the owners, claiming that their night staff had witnessed Police cars at the lodges, that we had been told to keep the music / noise down by the night staff during the evening, that there was smashed glass all over the patio and that we had broken the rules of their T&Cs. We replied stating (again) that an ambulance had taken our friend to hospital, no Police were involved, we saw and spoke to no night staff during the evening, there was no smashed glass and the lodges were left clean and tidy. We also recommended that they get in touch with their local Police to confirm that they had not been on the premises – the night staff obviously cannot tell the difference between a Police car and an ambulance!
We received another email back, saying ‘thanks for clearing that up’.......no apology was made for the accusations.
The Waterfront Lodges are really lovely, it is obvious the owners have invested a lot to make them to such a high standard. However, after reading other reviews here it seems that we are not the only ones to have been treated this way. It was unfortunate that our friend had to be taken to hospital but this certainly does not justify jumping to the conclusion that we were up to any ‘funny business’ or running riot!!! The lodges are certainly not cheap and with a 5* rating you would expect a better customer service.
I can only assume that the night staff, for whatever reason thought the ambulance was the Police, however they have obviously lied to their boss that they came to our lodge and told us off for noise / smashed glass etc. Perhaps this was because the owners were out for the evening in question and the staff panicked when they saw the flashing lights of the ambulance so thought it best to imply we were running amok?? Whatever the reason, it has resulted in me writing a none too perfect review for them, which I don’t like doing because the lodges / location is very nice – but I have to be honest.
Despite all of this I would possibly go back, perhaps with my husband or just one other couple. But I wouldn’t recommend for large groups.
- Official Description (provided by the hotel):
- Luxury self catering lodges and chalets in the heart of the Loch Lomond National Park with loch views and private foreshore. ... more less
- Reservation Options:
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- Also Known As:
- Loch Lomond Waterfront Hotel Balmaha
- Loch Lomond Waterfront Balmaha, Scotland