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“Good Option for One Night Stop on WHW”

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Best Western The Crianlarich Hotel
Ranked #1 of 2 Hotels in Crianlarich
Certificate of Excellence
Reviewed 21 July 2014

We booked here as a one night stop on the West Highland Way. Direct booking and paid £97 for a twin room with breakfast for a one night stay on a Saturday night. We didn't eat at the restaurant or use the bar so can't make any comment on this - but we did have breakfast which we thought was very good.
Room was sizeable, clean and comfortable and the shower was great with plenty of hot water.
Good drying room which was useful after our very wet day on the West Highland Way. We asked for a weather forecast for the next day and the receptionist provided this for us. Free wifi was good in the public areas but not so great in the room. I arrived before my friend and asked if the reception could look out for her and if a second key could be given to her - this was done and it was a nice welcome for her after her 7 mile run in the pouring rain.
Overall a good option for us for a one night stay during this section of the West Highland Way.

Room Tip: We were in room 205 on the first floor - bit of road noise early morning but otherwise fine
See more room tips
  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank GilJackieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this reviewResponded 5 August 2014

Good morning
Thank you for taking the time to comment on your recent stay with us.
The team and myself are delighted you enjoyed your stay and we look forward to
welcoming you back in the future.

Kind Regards
Joan peden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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498 - 504 of 974 reviews

Reviewed 21 July 2014

We expected bettter of Best Western.The shower didn't work in the. Service was very slow in restaurant, an it wasn't full. When we went down for breakfast tables had not been cleaned as you could see to the lack of staff.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
1  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this reviewResponded 5 August 2014

Good Morning
Thank you for taking the time to comment on your recent stay . We use all feedback to improve the service we offer. I am disappointed that your stay with us was not as expected. Please feel free to contact me directly on 01838 300 272, to discuss your visit.

Kind Regards
Joan peden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

The food that we ordered took forever (just sandwiches) and was incorrect. We had to ask the waitress about our order as we thought by chance it was forgotten. One of the sandwiches we ordered was a BLT Premium which was served on the wrong bread and contained only a few measly pieces of dried out bacon. When we told the server this, she just shrugged her shoulders and took it back to get it fixed. It came back on the correct bread but no mayo on the bread this time. The side salad was just pieces of wilted rocket lettuce thrown onto the plate. All this and two small cups of coffee for £15. We by no means are snobs but like to get decent service and our orders correct.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank jockmeister97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this reviewResponded 5 August 2014

Good Morning
Thank you for taking the time to comment on your recent stay . We use all feedback to improve the service we offer. I am disappointed that your stay with us was not as expected. Please feel free to contact me directly on 01838 300 272, to discuss your visit.

Kind Regards
Joan peden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

Visited twice in the last five weeks . Firstly ,Had a meal there and although the food was nice, it was expensive. Large bus party in, so waited half an hour for meals . Went back in for hot drinks and again very slow service. Barman was under pressure, waited twenty mins for two hot drinks, we then had to rush as we were about to get the bus! while we got served, two other customers complained about cold coffee and cold pizza . Think some customer service training and perhaps more staff on would help? Female supervisor was friendly , but overall I doubt we.d re visit

Stayed: July 2014, travelled as a couple
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this reviewResponded 5 August 2014

Good Morning
Thank you for taking the time to comment on your recent stay . We use all feedback to improve the service we offer. I am disappointed that you experienced poor service. Please feel free to contact me directly on 01838 300 272, to discuss your visit.

Kind Regards
Joan peden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Very nice place to stop for coffee and a delicious home made scone and cream and very pleasant and attentive staff highly recommend it! Plenty of parking spaces available based on our experience we will definitely be back

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank colin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this reviewResponded 5 August 2014

Good Morning
Thank you for your kind comments. Chef is delighted that you enjoyed your tea and scones.
We hope you visit us again tin the future.

Kind Regards
Joan peden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

This is definitely aimed at the tourist trade, and walkers at that...

The hotel is a bit north of the top of Loch Lomond and at a cross roads of the North/South East/West routes through Scotland.

The rooms are spacious and clean, there is a small bar with a restaurant that is open to all. There is clearly a lot of passing trade and the restaurant is more relaxed. The breakfast was the usual self service affair which is expected in larger hotels, but fresh eggs could be ordered as well as veggie options if needed (I overheard someone asking!)

This is in an excellent location for walking as there is the so much to see and is a short drive from Glencoe.

I would recommend staying here for a good base in the area.

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
1  Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this reviewResponded 15 July 2014

Good Morning
Thank you for your kind comments, The team and I are delighted that you enjoyed your recent visit with us and that you found your stay relaxing.
We hope that you visit again when in the area.

Kind Regards
Joan Peden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

We four adults stopped for a meal on our way to the Isle of Skye after a long journey and each one of us was well satisfied. The waiter was jolly and great company and the receptionist allowed us to phone our hotel as we had no mobile reception. We'll be back!

  • Stayed: July 2014, travelled with family
    • Service
Thank Peggy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managercrianlarich, Manager at Best Western The Crianlarich Hotel, responded to this reviewResponded 15 July 2014

Good Morning
Thank you for your comments, The team and I are delighted that you enjoyed your time with us. Kind Regards
Joan Peden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western The Crianlarich Hotel

Address: Main Street, Crianlarich, Loch Lomond and The Trossachs National Park FK20 8RW, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Crianlarich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Crianlarich
Price Range: £46 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western The Crianlarich Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Scottish hotel near Glencoe and Loch Lomond. Best Western The Crianlarich Hotel is an award winning, comfortable and well-appointed 36 bedroom, 3-star hotel in Scotland and is uniquely located within easy reach of Glencoe, Loch Lomond, Loch Tay & Killin and Oban & the Western Isles.Built in Victorian times, this independently owned Scottish hotel offers year round special breaks and is a perfect venue for meetings and functions and wedding receptions in Scotland.Wining & dining in our Scottish bar & restaurant. We are pleased to offer dining all day within Highland Lounge which has been awarded an AA rosette, and in our public bar we stock a wide selection of beers, carefully selected wines and award-winning Single Malt Whiskies from traditional Scottish distilleries. ... more   less 
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Also Known As:
The Hotel Crianlarich
Best Western The Crianlarich Hotel Scotland

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