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“Will come back again”
Review of Winnock Hotel

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Winnock Hotel
Ranked #1 of 2 Hotels in Drymen
Perth, Western Australia, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Will come back again”
Reviewed 19 August 2014

We stayed here for our friends anniversary (they were married in the Winnock 4 years ago) We had Room 74 at the rear of the hotel which had its own balcony which was quite large, had firm mattress and the only thing i could fault was maybe the floor boards being a bit creaky or the door vibrating slightly when anyone went through the hall doors. This did not impact on our sleep though and with the age of the hotel and the service we experienced will make allowances for that.
We arrived and the reception lady was dealing with a couple who had a complaint about their room, while trying to organise a manager to come down to deal with that and check us in the printer was not working properly. Hats off to her though as she was able to 'grin and bear it' and get us checked in reasonably quickly.
The meal we had in the restaurant was perfect. Had the Cullen Skink for starter, Rib Eye for mains, and it was not over cooked and fell apart when cutting into it, and finally honeycomb cheesecake for desert.
Was able to charge all of this back to my room with no fuss including the drinks as a surprise for our friends.
I did notice the couple from earlier appeared to be having an issue with their booking, but they shared the same surname as another guest in there at the time who had already been served and left.
We had one of the guests had lit up a cigarette in their room close to 4am and it set off the fire alarm, cannot blame the hotel for this as the night duty person had to go and check the zone before he can turn it off. I do think those guests should be able to be named and shamed as i would loved to have had a chat the next morning and i think a lot of others would to :)
Breakfast was of a high standard, and enjoyed a typical scots breakfast with Haggis, black pudding, tattie scone etc. Very tasty and not greasy. Had some marmalade and black berry jam on my toast to finish off. The couple from last night were having problems again selection available at the continental breakfast as we were finishing up so i guess bad things come in 3's or it just wasn't their day

One negative would be that the WiFi was not working apart from in one small area of the hotel, and not back to the rooms. 3G was available near the window of the room and only 1 bar of reception n the phones.

Room Tip: Rooms to the rear of the hotel are very quiet, we had room 74 and was excellent
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,037 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (242)
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English first
shropshire
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 August 2014

Yes we were surprised at this hotel after reading some of the reviews. We travelled with parrys for a 5 day trip visiting the military tattoo. Our room was plenty big enough, and clean, the only thing was the floor boards squeaked wherever you walked, but given the age of the hotel what do you expect. Also I found the bath slippy even though it had built in non slip, a visit to reception resulted in a brand new non slip mat delivered to the room within 10 minutes, after the first nights sleep I did find the bed hard, maybe because we have a tempur mattress at home, another visit to reception and we were given an over mattress this was put on the bed within the hour, what wonderful service, the reception could not have been more helpful and friendly. The room was cleaned every day to a good standard. The food was superb, what a wonderful surprise roast lamb on our first night, how did they know I was coming. Good portions and excellent presentation. The service could not have been better waiting on staff very friendly nothing too much trouble, I had one night when there was nothing on the menu I liked, they soon came with a salad and new potatoes. We returned from the tattoo at 1.10 am to be greeted by hot soup, and sandwiches, they were freshly made and delicious, also a welcome drink at the bar, the lady on duty was extremely friendly and welcoming, as were all the staff, a truly lovely holiday and hotel . There were48 people on the coach and they enjoyed it as much as we did.
Many thanks to all the staff at the Winnock, you truly do an excellent job

Room Tip: We had room 81 plenty of space but very squeaky floorboards
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  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank plemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guisborough, United Kingdom
Level Contributor
261 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 17 August 2014 via mobile

We returned to this hotel having stayed a couple of years ago. We were disappointed from the moment we arrived. The receptionist did not even deign to look up when we checked in. She did it all without giving us eye contact. I assume she was having a bad day but not a good first impression.
The mattress on he bed had no support and had collapsed in the centre. Credit to the manager he came and saw and agreed and changed the mattress for a less bad one!
The welcome at the restaurant was less than welcoming. The waiter was not sure we were booked in even though we had paid up front. Again it took the manager to sort this and tell him to seat us. People around us we're complaining throughout their meals. Our was nice but errors occurred all around us and we had to sit and listen to other people grumble.
During the night the fire alarm went off at 4am which is not their fault but no one came to say it had been a false alarm and it was ok to go back to bed.
Wifi works in only about 3ft sq near fireplace. For a hotel in 2014 this is more than disappointing.
Breakfast had run out of all jams breads glasses cheese and ham by 9.30 when we came down even though there were still 30 mins til breakfast finished.
As we left the receptionist simply said ok. No "was everything ok" or "thank you" £170 wasted. Don't book here.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guisborough, United Kingdom
Level Contributor
123 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 17 August 2014 via mobile

Positive:
Duty manager Ryan was excellent.
Restaurant food very good.

Areas for improvement:
No welcome at reception, kept waiting by receptionist who was more interested in her paperwork than newly arrived guests.
Kept waiting at entrance to restaurant due to a hotel admin. Error.
Pre-booked dinner price is more than the actual price of the fixed menu. A small amount granted, but nevertheless inappropriate.
Two members of staff replied to two different queries with "that's not my job".
Frustrated atmosphere in restaurant due to other guests experiencing long waits for food and mix-ups re: starters.
We had to request everything separately at breakfast (drinking glasses, marmalade, bread buns) because items on the counter had run out!
In summary this was not an enjoyable experience because of the problems above. Lots of staff training needed here, it new staff who are interested in their guests. I won't be returning here in a hurry.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014

We stayed in this hotel for 4 nights during the Commonwealth Games. The hotel was fully booked and there was a great buzz around with those going out to see sporting events. The locals in the bar were really friendly and added to the overall atmosphere. Rooms were large, clean and very warm. We found that our curtains closed all the way over if we pulled each end towards the other. :) We paid more than usual but had to be expected during the games. Will definitely return.

The food is amazing, much better than many 4-5 star hotels I have stayed in.

The staff are very friendly and helpful. Early breakfast were arranged so that we could leave early for hockey matches starting at 8am. Pack lunches offered too. One morning we over slept as we were out late at athletics. Not a problem though as the staff were happy to offer us breakfast an hour after it had finished. The kilted Bar staff very attentive and great fun.

Overall, expensive due to the Commonwealth Games but a great stay and great base for the games. Our new favourite!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MacIntyrefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014

I have read the three most recent reviews with amazement. I spent a week here with three friends and found the hotel excellent. The rooms were large, well furnished and comfortable. The staff were very good and their constant phrase was "no problem".
We attended Commnewealth Games events in Glasgow and left and returned very early and late. Nothing was too much trouble for us.
The restaurant food was exceptionally good.... and wer only wished we could have eaten in it more often
I would very happily go back and stay there again.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fife
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2014

Stayed 1 night at this hotel, the room was clean n big enough but the bathroom let it down it had brown/rust marks in bath, the shower head never adjusted so i had to crouch down to wash, two floor tiles were cracked, one tea cup in room was chipped. There was no information in room about the hotel, ie, breakfast time, check out time, phone number for reception, wi-fi , etc. At breakfast which was ok, I noticed loads of snail trails on the carpet under the window.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank fifelady40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Winnock Hotel

Property: Winnock Hotel
Address: The Square, Drymen, Loch Lomond and The Trossachs National Park G63 0BL, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Drymen
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Drymen
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Winnock Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The Winnock Hotel dates back to the late 1700’s and throughout history has always offered lodging to weary travelers passing through by Loch Lomond and the Trossachs areas.Formerly a coaching inn, The Winnock hotel has been lovingly restored and tastefully extended to its present day form. Offering 73 bedrooms, cosy lounges; many with open log fires, a characterful restaurant, function room and public lounge bar, the hotel has many things in common with its historic counterpart with one striking similarity - friendly, welcoming service. ... more   less 
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Also Known As:
Winnock Hotel Drymen, Scotland

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