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“Another good stay”

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Best Western Buchanan Arms Hotel & Leisure Club
Ranked #2 of 2 Hotels in Drymen
Reviewed 30 October 2013

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank skyelover_10
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded 27 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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774 - 780 of 1,287 reviews

Reviewed 29 October 2013

We were there for a 'hen party' and the facilities we had were excellent. I was given a big room to accommodate a gathering we had planned in the bedroom and the hotel were very helpful in organising this room for us. We had fun and silly games in the room (c'mon it was a hen do' ) . Then we had free time to enjoy the lovely spa facilities, very relaxing.
The evening started with a cocktail then we joined the Murder Mystery Night. It was great fun and very entertaining even though we got the wrong killer! The meal was lovely and after the Murder mystery we had a lot of fun and dancing to the really good disco. All in all we had a great time and I can highly recommend the hotel. Breakfast was a bit slow due to high volumes of people but if you've got time its not a problem. The staff were very good. We had a bus coming for us but we made it.
It is perfect for a 'hen do' or even just a relaxing few nights away.

Room Tip: My room no 4 was great but I didn't see the others though they were all very happy with no compl...
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  • Stayed: October 2013, travelled with friends
    • Value
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Thank diane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

Firstly a positive, the staff were friendly, helpful and the hotel was handily placed for accessing loch lomond, with a good pub just down the road. However, on the downside the hotel is very tired looking and in need of refurbishment, as someone else has stated the walls are paperthin, combined with creaky floorboards and noisy hen parties running up and down the hallway at 3am it doesnt make for a great nights sleep. I would also say the food isn't the best, either at breakfast or for dinner in the restaurant hence why on our second night we ate out at the aformentioned pub, similar in price but worlds apart in quality!

Stayed: October 2013, travelled as a couple
Thank Stickolas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded 27 November 2013

Dear Guests

i thank you for your comments, The Buchanan Arms Hotel was sold to new owners on the 4th Novemeber 2013 and since then the hotel seen a huge amount of work getting completed.
With a start the main car park and leisure club overspill car park were completelly recovered, we had painters working every available day and the proffessional deep cleaining of all carpets and soft furnishings will be completed by this weekend.
Over the next few quiter months a considerable amount of bedrooms will receive a full re-model and refit and all other bedrooms and public areas will be inspected against BEST WESTERN standards and re- fitted or repaired as required.
The management team and staff can see already the huge difference, this new lease of life and funding brought to the BEST WESTERN Buchanan Arms Hotel and we all look very much forward to be able to present the hotel in a way our guests will enjoy and be happy to recommend us.
Regards

Volker Steinemann

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Reviewed 23 October 2013

Some 28 members of the Macdonald family gathered to celebrate the birthday of its eldest member. What a weekend! We all had a ball. Nothing was too much trouble for the staff, the food was brilliant. The rooms were very clean and spacious and not one member of our family had a complaint. In fact they all want to go back there. I shall certainly be going back for a much quieter weekend next time. I did however feel sorry for anyone on a quiet weekend break because we were all very jolly and a little noisy. As you can imagine 24 members all going for a swim at the same time on the sunday morning was great for us but not for other guests. would love to do it again.

Room Tip: we were given room 37 which was amazing.
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  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Yvonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded 27 November 2013

Dear Guest

we thank you for your kind comments.

Regards

Volker Steinemann

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Reviewed 21 October 2013 via mobile

Three friends & I booked for a Spa day early September. We are all busy working Mums so were looking forward for the chance to relax.

Arrived to a noisy front of hotel. There was a wedding party in and they were all so loud the receptionist couldn't hear what we were saying! We were shown where Spa was and we all went down to get changed etc and we had a look about for towels & robes and couldn't see any. We went to ask receptionist at the leisure desk and we were told there was no robes available to guests and we weren't to be given towels either! We were absolutely flabbergasted to hear this as none of us had brought a towel or robe between us! I have been on many spa days and Ihave never been told I couldn't have a towel!

We went into the Spa and asked the receptionist who was lovely, she said she would get us some towels. We decided to go for lunch and we went to book in. We were told we hadn't been booked in for lunch! So this was another example of bad service that had to be sorted out! Then we were told oh the bar is over there, pointed by the staff. The bar was closed! We had to give our order at the window at the restaurant. Our drinks were brought over to us on a disgustingly dirty tray! The salt & pepper pots were dirty too. This would've take 2 mins to clean! Yuck!

The treatments and therapists were amazing! It was like being transported to somewhere else for an hour it was great!

After we had our treatments there was only 2 chairs to sit and relax. The pool was open to the general public, and there was lots of children in, it was really noisy. There was a room that could be hired out for people having treatments but we were told it was fully booked. We had never been made aware of this in the original booking.

I would say this is an excuse for a Spa day, the correct facilities are not in place. Its a bad day when you can't even get a towel! Other spa days I have been to you can use 40 if you like!

I did complain to the manager who thanked me for my comments and said he would possibly look at revising the literature! Absolute joke!

  • Stayed: September 2013
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2  Thank Mandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this reviewResponded 23 October 2013

Dear Visitor

I am very sorry we did not meet your expectations at your recent visit. I apologize that our Relax health and leisure club was so noisy during your recent visit. I noted you feed back and I will discuss them with the department heads to ensure we will do better next time. I wish you would have brought your comments to our attention at the time and we would have ensured you would have had a superior experience.
Since your recent visit we already reduced the number of people accessing the club and we stressed the importance of managing the visitors of the club to ensure all can have an enjoyable time. We also have now a much greater number of chairs around the pool area for our guests to enjoy.

Regards

Volker Steinemann
General Manager

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Reviewed 19 October 2013

It's near Loch Lomond, which is the reason to stay at this hotel. There are also several nice pubs in short walking distance. Breakfast, which came with the room, was also good. Room was clean, and the staff was very polite.

On the bad side, the hotel is a little run down, and walking back to the rooms is like navigating a maze. We went up and down stair several times to get back to our room, even though it was on the first floor-- not fun, especially with heavy luggage. Walls in the rooms are paper thin. We could hear everyone who walked past our room. I could even clearly hear our neighbor when they used the toilet in the morning-- bodily functions and all.

  • Stayed: October 2013, travelled as a couple
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    • Sleep Quality
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Thank dkkckk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

nice food but rooms were very shabby bed base was broke you could see the divot on the mattress the electrick socket did not work the lights in the bathrooms only half of them worked room 9 and we seemed to have a dance hall above us the person above was tap dancing all nite

  • Stayed: September 2013, travelled as a couple
    • Value
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Thank dscobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Buchanan Arms Hotel & Leisure Club

Address: 22 Main Street | Loch Lomond, Drymen, Loch Lomond and The Trossachs National Park G63 0BG, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Drymen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Drymen
Price Range: £58 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Buchanan Arms Hotel & Leisure Club 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Buchanan Arms Hotel Drymen
Best Western Buchanan Arms Hotel And Spa
Buchanan Arms Hotel Leisure
Buchanan Arms Drymen
Buchanan Arms Hotel Drymen
Best Western Buchanan Arms Hotel & Leisure Club Drymen, Scotland

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