We stopped of at this hotel on 7th Dec. for lunch. The entrance looked inviting with all it's Christmas lights. However that is where the festive spirt stopped. The hotel seamed to be quiet but the lady at the reception was more intent on sorting out paperwork than helping us. Eventually we had to ask if the hotel served sandwiches and coffee which she confirmed they did and asked a member of staff to bring a menu, which never arrived. We wandered into the bar area to obtain a menu and again we're met with the same disinterested attitude. Whilst standing waiting, it was clear that the staff were not only disinterested but also inexperienced as a fellow customer experienced challenges obtaining a round of drinks. Additional staff arrived behind the bar whilst I was the only one waiting to be served but again no attention came my way. It was fairly clear that we were not welcome and decided to leave. Nothing about our experience would make us want to revisit, shame really. We live in Glasgow but would hate to think that travellers from further afield would experience this lack of hospitality.
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- Also Known As:
- Best Western Buchanan Arms Hotel And Spa
- Best Western Buchanan Arms Hotel Drymen
- Buchanan Arms Hotel Leisure
- Buchanan Arms Drymen
- Buchanan Arms Hotel Drymen
- Best Western Buchanan Arms Hotel & Leisure Club Drymen, Scotland