I recently stayed at Buchanan Arms, under a Glasgow Great Deals offer. Check in was from 3.00pm. We arrived at 2.45pm and were basically told to sit and wait until 3.00pm before our room would be ready. At just after 3.00pm, the receptionist came into the lounge and announced that rooms were ready and there was a rush as several customers went to get their keys. Not a great first impression.
The room was well appointed; comfortable bed and chairs with a tea/coffee tray and decent bathroom.
We took a walk around the lovely village of Drymen and came back to use the hotel pool and sauna. Again, very pleasant.
We had booked dinner in the restaurant for 7.30pm. Dinner slots were allocated so that the restaurant could cope with service - or so I thought. Dinner was a disaster. We got the menus and then waited ages before we were even offered a glass of water. I had to go to the waitress twice (after twenty minutes) to ask if we were getting served. No-one in our area of the restaurant (about five tables) got any service during this time. When the starters came, they were delicious. Again, we had a twenty minute wait before our plates were finally cleared and again, I had to go and ask for our main course. I spoke personally with the restaurant manager, who was pleasant and apologetic.
I wrote a letter to the manager the next morning and left it in reception, highlighting our issues. I didn't even get the courtesy of a reply. Shame.
This is a nice hotel with lots of potential, but I lay the blame firmly at poor management. It needs a big investment in staff training, and a better allocation of staff in the restaurant.
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- Also Known As:
- Best Western Buchanan Arms Hotel Drymen
- Best Western Buchanan Arms Hotel And Spa
- Buchanan Arms Hotel Leisure
- Buchanan Arms Drymen
- Buchanan Arms Hotel Drymen
- Best Western Buchanan Arms Hotel & Leisure Club Drymen, Scotland