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“Excellent value Hotel near Glasgow”

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Best Western Buchanan Arms Hotel & Leisure Club
Ranked #2 of 2 Hotels in Drymen
Manchester, United Kingdom
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent value Hotel near Glasgow”
Reviewed 26 March 2014

This hotel is in a picturesque location and offers a good leisure centre and quality restaurant , free parking and free internet and is half the price of hotels in Glasgow city centre so is well worth the 40 minute drive.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review, 1 April 2014
Dear Guest

thanks for your great comment, yes the BEST WESTERN Buchanan Arms Hotel is great for business too, its even better in the summer months, when you can enjoy the gardens and sit and enjoy a nice cold drink in our beer garden after a hard days work.

Regards

Volker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,169 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
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  • English first
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English first
Glasgow
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 March 2014 via mobile

We do a lot of overnight stays at various hotels & were looking forward to this, as it was my niece's surprise 40th there, our room was ok but away down the stairs near the back of the hotel, it was clean, comfortable & warm but very "tired". Most of our relatives had rooms in this part of the hotel, & we all agreed that they were not the best we have stayed in, especially for the rate charged.
The bar was totally overpriced & we had to wait ages to be served, then when we asked for some menus, we were told that the kitchen was closed due to them "serving at the wedding which was on", this was totally unacceptable especially for those of us with children.
Breakfast was horrible, buffet style, cold food and not a lot of it, I was told the "eggs were just coming" so I waited on them for more than 10 minutes and when they arrived I think they had been cooked the day before. Please go back to serving guests a hot breakfast and ban the buffet.
Wouldn't stay again, don't think they were able to cope with a wedding and a party on the same night

Stayed March 2014, travelled with family
Helpful?
Thank TiaGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review, 1 April 2014
Dear Guest

thanks for taking the time to write your review, The BEST WESTERN Buchanan Arms Hotel is currently in a full upgrade program and only this month we will complete 7 additional full bedroom refurbishments. We are really pleased to see the investment going into the hotel and we an see already the difference.
I noted your comments regarding your fried eggs and this is really frustrating, nothing is better than a nice runny egg....and likewise nothing is worse than not getting what you are looking for...sorry for that.,

Regards

Volker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 March 2014

Lovely location , quaint old hotel poor service in the restaurant and inflated bar prices accommodation o.k. but on leaving discovered the advertised overnight stays with dinner included for less than half of the bed breakfast price paid for attending a wedding. Would not return.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandybenjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review, 1 April 2014
Dear Guest

thank you for taking the time to write your review. I fully appreciate how frustrated you must feel seeing lower rates advertised for stays here at the BEST WESTERN Buchanan Arms Hotel,
the hotel offers currently lower rates which include dinner bed and breakfast to attract additional midweek or off peak business, there are no bedrooms available with these discounts on peak dates like Fridays and Saturdays. I am sorry for this confusion and i hope we wll be able to welcome you back in the near future.

Regards

Volker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 March 2014

Great rural location, fantastic olde worlde style hotel (lots of corridors and stairwells to get lost in) and relaxed ambience. Stayed there recently for 2 nights as part of a Wedding party .. great fun on the Thursday, lovely meal (approx 20 people) and late night in the hotel bar ..
Friday, the Wedding day went like a dream, I have to say Special Thanks to Lorna the MC, she was fantastic ...
Then the whole stay spoilt by the rude and unaccommodating service at breakfast on Saturday. We entered the breakfast room at 10, said Hello and Good Morning pleasantries to friends & family from the night before, sat down, had to ask several times for coffee and then when enquiring about breakfast, politely acknowledging it was JUST after 10am, be rudely told "breakfast is closed" ... "even just some bacon and scrambled eggs, please" ... "breakfast is closed".
Not impressed. I understand another wedding was coming in that day, but such a small point would have made all the difference. :-(

Room Tip: Ask for one with double glazing, otherwise can be cold
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NJDQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review, 1 April 2014
Dear Guest

thank you for bringing your experience to my attention, i discussed your comments with the breakfast supervisor which was on duty on this day, I can fully understand how not getting breakfast can spoil a whole experience. I am sorry for this. Please do not hesitate to contact me directly at the hotel so i can ensure that you will receivea superiour experience when you decide to stay at the BEST WESTERN Buchanan Arms Hotel again in the future.
Regards

Volker Steinemann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 March 2014 via mobile

We have stayed here twice now and were very impressed with price, staff and spa in particular. The first time we stayed in room 4 which was small but adequate. We arrived just In time to use spa which was included in price, this was nice and relaxing at 9pm. The second time we had our dog with us, we stayed in room 7, this room was very big and had a huge very comfy bed. Breakfast was a nice buffet of hot and cold with lots of fresh fruit and healthy options. Staff were always friendly. Great place to stay!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Russell G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review, 1 April 2014
Dear Guest

thank you for your kind comments, hope to welcome you back real soon,


Regards

Volker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnard Castle
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 17 March 2014

We stopped over on our way to the highlands and wished we could of stopped longer. The staff were so friendly and very attentive. The spa area was just great with everything you could wish for :- suana, Jaccuzi, steam room and a good sized lovely warm pool. The rooms were very comfortable with luxuriously thick towels and comfy beds. The hotel was just full of nice places to sit and unwind. There is a lovely conservatory area, an amazing lounge, and a great little bar with the biggest ever flat screen T.V. Breakfast was amazing with a huge buffet that would keep a small army happy with an enourmous selection of food on offer. My lasting memory of our visit will be the cheery staff and the way they put themselves out to make sure you had everything you wanted to make sure that you enjoyed the stay. Well done ! We can't wait to return.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Retired_early_27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAH_management, General Manager at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review, 1 April 2014
Dear Guest

thanks for your kind words, hope to welcome you back in the Buchanan Arms Hotel.

Regards

Volker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portree, Scotland, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 March 2014 via mobile

Stayed two night and have mixed feelings. The food was great, although the bacon was a bit strange! BreakFasts super and, in general the food was fab!
The room was lovely, all though the window vents wouldn't close so the room was chilly!
The bed was really comfy and cosy and wardrobe space was great!
Tried out the pools and Jacuzzi which were great!

All in all a good Hotel , bit over priced and the lesuire facilities not all that!

Stayed March 2014
Helpful?
Thank Judith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Buchanan Arms Hotel & Leisure Club

Property: Best Western Buchanan Arms Hotel & Leisure Club
Address: 22 Main Street | Loch Lomond, Drymen, Loch Lomond and The Trossachs National Park G63 0BQ, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Drymen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Drymen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Buchanan Arms Hotel & Leisure Club 3*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your Best Western Buchanan Arms Hotel & Leisure Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Buchanan Arms Hotel And Spa
Best Western Buchanan Arms Hotel Drymen
Buchanan Arms Hotel Leisure
Buchanan Arms Drymen
Buchanan Arms Hotel Drymen
Best Western Buchanan Arms Hotel & Leisure Club Drymen, Scotland

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