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Inversnaid Hotel
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Reviews (634)
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Reviewed 20 December 2010

Was a disaster from the start Driver late and could not be contacted, left in freezing cold conditions, just grunted when finally arrived. Due to weather had to travel by ferry to hotel no lighting from car park to ferry not even a torch, snow coming down hazzards conditions, up steps the other end and still no torches. Had to use ferry every day no doors and no heating. Hotel was cold apart from our bedroom. Bathroom had mould on the ceiling. Trips that could have gone ahead were cancelled, weather blamed for everything, could dump us at an art gallery for hours but not gone an extra 2 miles into glasgow, when roads clear. One place was closed because it was moving location, one of the reasons we picked this trip but we were not informed this trip could not go ahead until we went past it, nothing else put in place. Even a popular movie which was suppose to be shown at the hotel was not, no reason given. It appeared to me everything seemed geared to the convenience of hotel staff, ferry and coach driver not the guests who had paid. Hotel public areas were very cold, including bar, entertainment area and games room, and room for entertainment would not hold all the guests. Food very basic, not much of it. the desserts consisted of crushed coloured ice (suppose to be ice cream) a jelly like substances more rubbery than anything else or cake things looked past their sell by date. Apart from the last night when we did have a reasonabley good meal. Nothing near the hotel to eat elsewhere or even buy food, very rarely able to have lunch as always rushing back to the hotel at lunch time, they did not serve lunch, except for one day, which had been mentioned in the itenary . Suppose to be Christmas and New Year celebrations, apart from a mumbled happy christmas one morning and a party hat nothing else was put on to make you think it was anything other than a dreary drab break. Driver did not know much about the area and had not even bothered to get a christmas cd to play. I am sure the cold ferry journeys are a possible health and safety issue. When I contacted the managing director about our concerns I received a letter back from someone which was a general letter that could have referred to anything none of our points had been addressed and it appeared to me that they couldn’t have cared less. Shame as used to be a good company with a great reputation, seems now they do not care about the comfort and safety of their guests. All I have got to show for this holiday is a hacking cough I cannot get rid of, and a terrible cold. Beautiful location but not geared for winter holidays.

  • Stayed: December 2010, travelled with friends
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1  Thank maureen046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2010

We revisited this hotel after a 17 year gap. Again with Lochs and Glens - they own the hotel and everything is done for the comfort and convenience of the coach tours. We arrived by coach at 6 pm, unable to use the road down as there was snow everywhere in the UK and most of it seemed to had landed on and around the Inversnaid. Undaunted the hotel ferried us all over in the boat first and then also handled all our luggage by boat. All the staff pitched in to carry the luggage up from the dock - a steep and slippery slope - and we were quickly ushered into the dining room for a welcome dinner. The organisation of this hotel is remarkable as they had four coachloads staying and had to change the itineraries to cope with the weather. We had a great time and much praise to Jackie and Scott who are totally unflappable and always courteous no matter how difficult the conditions; to Ashleigh who conducted the most entertaining bingo session I have ever been to and I hate Bingo; to Paul our coach driver who was an absolute gem and very knowledgable about Scotland for a Lancastrian and all the staff who even with their sometimes limited English were charming and helpful at all times. This hotel is warm, cosy and very welcoming. Our room was kept immaculately by Bernadette who I never met but does a great job and I was in awe of the patience and professionalism of the ferrymen who were out in the freezing cold all the time (it was never above -6C the whole time we were there) but were always very nice to us and we loved being asked to "Abandon Ship" on reaching our destination. The food is varied with great choices and you can last all day on an Inversnaid breakfast - they make the best porridge ever and a hearty fryup. This hotel is ideal for the older age group and people like myself who like everything to be organised for them.

  • Stayed: November 2010
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3  Thank SeldomTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2010

We had a very pleasant five days away, the coach journey is long but the scenery gets better as you travel north. The Inversnaid Hotel, the third of the Lochs and Glens hotels that we have stayed at, was great. The staff were attentive, helpful and worked well as a team. The food was well prepared and, although the portions were not huge, more than adequate for most peoples needs. We could not fault the excursions, all different to ones that we had experienced before and as usual all part of the package. The hotel is in a beautiful spot overlooking Loch Lomond with its own private harbour and ferry. The adjacent Arklet Falls are a wonderful sight when in full flow, one benefit of choosing to visit in the rainy season. All in all an excellent value for money short break that I look forward to repeating again soon.

  • Stayed: September 2010, travelled as a couple
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2  Thank Roger5541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2010

Just returned from one of the best short breaks I have ever experienced. Our tour company Lochs & Glens were faultless from start to finish. The coach drivers/guides were knowledgeable, funny and extremely professional - location of the hotel breathtaking, rooms clean and comfortable, staff exceptionally helpful and friendly, drinks extremely well priced - food basic but plentiful and enjoyabve and the daily excursions exceeded expectations. Fantastic value for money - can't wait to book the next trip.
Tish & Peter
Potters Bar

  • Stayed: October 2010
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Thank smallhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2010

We recently enjoyed a four night stay at the Inversnaid Hotel. The hotel was excellent and extremely good value, in a beautiful setting, right on Loch Lomond. As a 3* hotel, we were pleasantly surprised at the high standard of the hotel, staff and food.

All members of staff were very helpful and friendly. The rooms were very comfortable and well equipped.

I would recommend this hotel to anyone.

The only downside being it's isolation and, as the weather was somewhat wet, we were unable to do the local walks. As we were on a coach tour we were able to experience the beautiful scenery, but if travelling independently, a car is essential.

  • Stayed: September 2010, travelled with family
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Thank jackie149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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