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“Another great break in Crann Mhor”
4.5 of 5 bubbles
other travellers have booked this property
Deck with seating for 8 and views over the golf course to Loch Goil.
Bookings for this home are first-come, first served. Lock in your dates before they are gone
Deck with seating for 8 and views over the golf course to Loch Goil.
Plenty parking space in front o the house Front deck and garden view
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4.5 of 5 bubbles
Very good
16 reviews
Deck with seating for 8 and views over the golf course to Loch Goil.
Plenty parking space in front o the house
Front deck and garden view
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Overview
Bungalow -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Lochgoilhead, Loch Lomond and The Trossachs National Park, Scotland

Reviews from our community

 of 5 bubbles
4.5 of 5 bubbles Very good - based on 16 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
mrsp38
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“sadly dissapointing stay”
2 of 5 bubbles Reviewed 11 February 2013 for a stay in February 2013
2
people found this review helpful

Returned to Cran Mor for our second stay in three years and could not believe the changes, sadly not all for the better.
The heating in the hall was broken as was the same in the two twin bedrooms, after a few hours we managed to get the heating in the bedrooms working but not the hall way. The smell of damp hit you as soon as you walked in and obviously hadn't been aired for our arrival even though the person acting on behalf of the couple who let the house had phoned to make sure we were still coming for our break.
The new fridge is a great addition to the kitchen area sadly with so many lights out in the kitchen we struggled to see when we were cooking.
The gazebo over the hot tub is also a welcome addition sadly the glass in the bottom of the hot tub was not, we phoned the man on site responsible for the property to be told he couldnt come over that night but would be over first thing in the morning, so we had seven unhappy females who had been looking forward to a soak in the tub.
Saturday morning came and one of the ladies went to have a shower in the en-suite only for horrible rusty looking water to cascade down, she tried then to turn the shower off only for the water to keep running, we phoned the man again, a handyman arrived a short while later and concluded that the shower could not be repaired but the water could not be turned off as this would affect the whole house.
We where then told the hut tub if drained would be of no use to us until the Sunday night, so we asked to speak to the owners to see what could be done to resolve the issues that where arising as we felt the heating should have been checked before we arrived as well as a few other small things, the shower breaking was beyond anyones control, but their attitude to repairing it was shocking.
After speaking on and off all day Saturday with the owners and their manager (ruining our day) we came to the conclusion they were not really interested in our predicament, seven females and one bathroom doesn't work well, that and the constant running water coming from the en-suite shower lead to what can only be described as a dissapointing weekend in a place that we had fond memories of.
The propieter's attituded left a lot to be desired and I would not recommend this property to anyone

4 of 5 bubbles How easy was it to book the property? 4 of 5 bubbles How easy was key pickup/access to the property?
2 of 5 bubbles Overall condition of the property 5 of 5 bubbles Bedding & mattresses
4 of 5 bubbles Kitchen & utensils 4 of 5 bubbles Bathroom cleanliness
1 of 5 bubbles Other facilities & amenities 1 of 5 bubbles Service
Liked best: Leaving
Liked least: having to stay
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Mar 2013
It was a disappointment to read these comments as we had spoken at length with this group of guests on the Saturday in an attempt to try to come to a mutual arrangement on how to sort everything out.  One of the guests did say during our conversations that they would return at another time but wanted compensation for the rest of their stay this time.  What we offered was,  in our opinion, extremely fair and reasonable solutions and monetary compensation (both full refund for the hot tub and a further compensation for the shower not being in use) and whilst we always take everyone's comments very seriously and do our utmost to offer the very best service possible, we do not believe that this deserved such a low rating and hence the need to back this up with additional qualifying comments.  
We do however appreciate that everyone is entitled to their own opinions which is of course based entirely on their own perceptions of their experience and we encourage that feedback.
To give our own perspective - There are 2 showers in the property.  The day after the guests arrived, it was identified that the shower in the en-suite bedroom wasn't working and our agent immediately came to investigate and also brought in a plumber who advised that the shower would need to be replaced.  It was Saturday and we did not have a suitable replacement that could be fitted at that time and there was no-one to replace the shower until after the guests had left.  As there was still one working shower in the property, our booking agent offered 2 of the guests the option of staying in a room in his hotel with all facilities on hand as a goodwill gesture and to ease the situation.  They took up this offer.   Going forward, we will now ensure that we have a spare replacement shower in stock, should this happen again (so a valuable lesson has been learned).
In respect of the glass in the hot tub.  This is another one of those situations, which again, is outside our control.  There is a clear notice advising guests that they must NOT use glasses to drink out of whilst in the hot tub for the very reason that glass is extremely difficult to detect and remove once it is there - plus the obvious risk of getting cut.  There is an assortment of plastic glasses for this reason in the kitchen cupboards.  The tiny piece of glass that was found was removed and we offered the option of a full empty and re-fill which would mean that the hot tub would be out of use for some of the time as it takes time to heat up.  We also gave a full refund.  The guests however decided that they would like to continue to use the hot tub without it being emptied and took the refund, as well as the risk that there could be more glass in the hot tub.
In respect of the bulbs - There were spare light bulbs in the drawer in the kitchen and if any light bulbs go out and need to be replaced which aren't in the drawer, they simply need to contact the agent who is local in the village.  Light bulbs can blow at any time and although it is not normal to check every light bulb at every changeover, this has been taken on board for future.
The radiators in 2 of the bedrooms have timing switches on them which, if set on particular settings, may need to have an 'override' done so that they can switch on automatically.  Sometimes young children may tamper with the settings, but we have made a simple notice on how to do this for future guests.
There are 2 radiators in the hallway and one of them is broken which we already recognised but as it is a night storage heater and we intend to replace the full heating system in due course, we do not intend to replace this until then partly as well because the hallway still has one working radiator and it is not a cold part of the house.  No one has raised this as an issue before.

We continue to develop the house to the highest of standards and have upgrade programs every year.  We believe this house offers an extremely high standard of specification but we expect to learn from every situation and welcome this feedback. We also are very open to speaking to anyone personally about any concerns or questions they might have as we do have a very genuine interest in guests and their comments and hope only that they have an enjoyable stay. We have guests returning repeatedly every year and the other comments are testimonials of this.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lindsay M
Sunderland, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Another great break in Crann Mhor”
5 of 5 bubbles Reviewed 3 September 2012 for a stay in August 2012

Just back from another fabulous break in Crann Mhor. This cottage has got to be in the best location in Lochgoilhead as its central between the golf course, pubs and Costcutter for those essentials (wine, doritos etc). Since last visiting, there are now lovely new furnishings in the living room and an addition of an amazing gazebo over the hot tub so the rain doesn't get in your wine! Love it, love it, love it!!!

5 of 5 bubbles How easy was it to book the property? 5 of 5 bubbles How helpful were the directions to the property?
5 of 5 bubbles How easy was key pickup/access to the property? 5 of 5 bubbles Overall condition of the property
5 of 5 bubbles Bedding & mattresses 5 of 5 bubbles Kitchen & utensils
5 of 5 bubbles Bathroom cleanliness 5 of 5 bubbles Other facilities & amenities
5 of 5 bubbles Service
Liked best: Hot tub with gazebo
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacket99
Kuala Lumpur
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great location”
4 of 5 bubbles Reviewed 2 July 2012 for a stay in June 2012

This large bungalow had 4 bedrooms - plenty of space for the 4 of us. The beds in particular were very comfortable with high quality sheets making for a perfect nights sleep.

The kitchen was very well equipped and includes a large fridge freezer, washing machine and dishwasher. A separate dining room and large living room with wireless internet are all very useful. The living room has a great view over the golf course and to the loch.

We would have rated this 5 stars but there was a relatively strong smell of cigarette smoke. Other than that, the property was great and we would certainly recommend it.

4 of 5 bubbles How easy was it to book the property? 3 of 5 bubbles How helpful were the directions to the property?
4 of 5 bubbles How easy was key pickup/access to the property? 4 of 5 bubbles Overall condition of the property
5 of 5 bubbles Bedding & mattresses 5 of 5 bubbles Kitchen & utensils
5 of 5 bubbles Bathroom cleanliness 4 of 5 bubbles Service
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimHart30...
Glasgow, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great value for money”
5 of 5 bubbles Reviewed 31 January 2012 for a stay in November 2011

We were recommended this estate by a family member and when my mother in laws 70th birthday came around we booked this as a treat. As we needed a large property we booked the Crann Mhor which was a little more expensive than other properties although we were not disappointed by anything the property offered when we arrived. The Drymsinie estate is fantastic for the kids of all ages. We bought the "Rover Passes" which allowed us to do almost all the events on the estate like ice skating, golf, carpet bowls and snooker. On the Saturday night they put on a gala night with a live band and this is highly recommended , the standard of food is good and it has an onsite store for self catering purposes.

5 of 5 bubbles How easy was it to book the property? 4 of 5 bubbles How helpful were the directions to the property?
5 of 5 bubbles How easy was key pickup/access to the property? 5 of 5 bubbles Overall condition of the property
5 of 5 bubbles Bedding & mattresses 5 of 5 bubbles Kitchen & utensils
5 of 5 bubbles Bathroom cleanliness 5 of 5 bubbles Other facilities & amenities
5 of 5 bubbles Service
Liked best: The location beside the water.
Liked least: Nothing
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Holiday Lettings verified reviewer
Newcastle upon Tyne, United Kingdom
5 of 5 bubbles Reviewed 4 December 2011 for a stay in September 2011
4 of 5 bubbles How easy was it to book the property? 4 of 5 bubbles How helpful were the directions to the property?
4 of 5 bubbles How easy was key pickup/access to the property? 4 of 5 bubbles Overall condition of the property
4 of 5 bubbles Bedding & mattresses 4 of 5 bubbles Kitchen & utensils
4 of 5 bubbles Bathroom cleanliness 4 of 5 bubbles Other facilities & amenities
4 of 5 bubbles Service
Liked best: The hot tub
Liked least: having to leave
Travelling group: With Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A Holiday Lettings verified reviewer
Sunderland, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 October 2011 for a stay in September 2011
1
person found this review helpful
5 of 5 bubbles How easy was it to book the property? 5 of 5 bubbles How helpful were the directions to the property?
5 of 5 bubbles How easy was key pickup/access to the property? 5 of 5 bubbles Overall condition of the property
5 of 5 bubbles Bedding & mattresses 5 of 5 bubbles Kitchen & utensils
5 of 5 bubbles Bathroom cleanliness 5 of 5 bubbles Other facilities & amenities
5 of 5 bubbles Service
Liked best: Hot tub and stunning views
Liked least: Having to leave at the end of the week
Travelling group: With Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
27 Nov 2011
Thank you for your review. I am pleased that you get so much enjoyment from staying at Crann Mhor and you obviously enjoy all the delights that this part of Scotland has to offer as well as the hot tub !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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