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“Full marks!”

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Lodge on Loch Lomond
Ranked #2 of 2 Hotels in Luss
Glasgow, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Full marks!”
Reviewed 12 May 2014

Firstly, I should mention the quick background of how my partner and I ended up at Lodge on Loch Lomond. For Valentines Day this year, we booked a "romantic getaway" at the Inverbeg Inn, now known as The Inn on Loch Lomond (sister hotel), however, we didn't have the best experience on the night and had terrible issues with waiting for our meal etc The room was perfect at the Beach House but the service was a huge let down. We decided to make a complaint because we felt the bad service ruined our evening quite some bit and as it was expensive, we considered it unacceptable. Upon complaining and myself leaving a negative review here on Trip Advisor, we were contacting by a woman called Sandra - i believe she is a sales manager, who organised a complimentary evening for dinner, bed & breakfast (pretty much same deal as before) but at their sister hotel - The Lodge on Loch Lomond.


Upon arrival, we were greeted by a lovely woman on reception, i cant remember her name but she was well mannered and kind.

We were directed to our room, which was absolutely stunning. It was room 20 and it was massive! It had a huge big bed, a lovely dresser with massive mirror, decor was nice, everything was spot on and clean. There was a mini bar fridge (me and my partner don't drink but for those of you who do, i guess its handy) and there was a tv with freeview type channels - not that i advise sitting in and watching tv! There is a patio type door that opens to a balcony, which overlooks the loch and has a table with 2 chairs. IT WAS STUNNING.

After investigating the room for a while, we spotted that in the bathroom area, there was a personal sauna! I've never been anywhere that's had a sauna as part of the en-suite! It truly is the little things that count! Other facilities included tea & coffee, hairdryer, iron, ironing board, electric safe, extra pillows, an electric fan and his and hers sinks and mirrors in the bathroom. Lovely!

We also had access to the Amber Spa, so decided to take advantage and go there right away to spend a few hours before dinner. The hotel provide towels and lockers in the changing facilities, which is useful. We used the laconium, steam room, sauna, the swimming pool and the whirlpool/jacuzzi. We had a lovely relaxing afternoon and it was definitely just what i needed to de-stress from a tough week.

Come tea time, we were super hungry and headed to the restaurant where the manager showed us to our seat and rhymed off the specials. All the waiting staff were well mannered and delivered excellent service. The food was absolutely delicious and we didn't wait too long at all for it, which was the main gripe with the first night away we had at the Inverbeg Inn. We had 3 courses of yummy food and for a fussy eater like myself, every plate was clean by the time I had finished. 10 out of 10! Couldn't recommend it enough.

The bed was super comfortable and we both had a wonderful sleep with no disruptions, no noise, nothing. Just peace! Perfect!

Breakfast on Sunday was between 8-10 and it was buffet style. We opted to sit outside as it was a beautiful morning, no wind, just a nice wee heat from the sun. The buffet consisted of hot breakfast things like sausage, scrambled eggs, bacon etc and there was a section for continental type breakfast with cereal, pastries etc There was a wide selection, enough to please everyone, as well as a menu to order specifics from. Once again, food was great, just what you need to start the day and again, the service was good. No complaints.

We didn't want to leave and only wish we could've stayed an extra day. Although this was complimentary for our bad visit to the Inverbeg, we didn't feel like we were receiving any special treatment to "make it up to us". Everyone seemed to be treated the same and everyone seemed content and like they were truly enjoying their time there. We seen no complaints or unhappy faces.

We would definitely return here as full paying customers and we probably will plan a visit again, possibly for next year as we have a lot on! All in all, a very successful, stress-free, relaxing day and night away - absolutely no faults and we will be recommending this place to our friends and family.

Thanks to Sandra for setting us up with this and also to all the staff at The Lodge for providing a wonderful service.

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank GemmaGaughan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at Lodge on Loch Lomond, responded to this review, 13 May 2014
Thank you for taking the time to place your review on Trip Advisor following your return visit,I am so pleased that you found everything to your satisfaction and had an enjyable stay with us.I have passed your comments on to my team and we look forward to welcoming you back soon.
Kind regards
Nigel
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English first
Glasgow, United Kingdom
2 reviews
Reviewed 11 May 2014

Our second visit, and this place just gets better and better! 10/10 for everything, location, staff, room, restaurant, facilities, beach, view. I have never had a better meal! We nearly had to be dragged kicking and screaming at check out time! Thank you to Nigel, Heather and all the staff for a lovely stay!

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Paul130277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at Lodge on Loch Lomond, responded to this review, 12 May 2014
What a great review and thank you for taking the time to place your comments on Trip Advisor.It is always extremely gratifying to receive such positive feedback from our guests as the Lodge is constantly striving for perfection and provide all of our guests a memorable experience.I have passed your comments on to my team and we look forward to welcoming you back soon.
Kind regards
Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk, Scotland, United Kingdom
Level 4 Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 10 May 2014

Booked a weekend away for me and the wife as a surprise. For the money paid I expected a little more class and style. The location is lovely and so was the food, however the hotel and rooms are in dire need of redevelopment. It's probably a good idea to check if there is a wedding on if you book over the weekend as it can be quite hectic and mis managed. The restaurant manager also needs a few lessons in staff etiquette as he likes to be heard.

Disappointed. Probably wouldn't book again.

Room Tip: Carter suites face the loch.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at Lodge on Loch Lomond, responded to this review, 12 May 2014
I was most disappointed to read your review following your recent stay with us and would apologise if we did not live up to your expectations on this occasion.I note your positive comments regarding our cuisine and have passed this on to our Executive Chef.
Kind regards
Nigel
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Swindon, United Kingdom
Level 6 Contributor
1,077 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
Reviewed 9 May 2014

This was a nice location and easy to find. Whilst it was a nice hotel with some lovely views, it wasn't as 'wow' as we had hoped. Albeit mainly minor points, there were quite a few of them that accumulate to only score this hotel 'average'.

The corridors were very narrow and difficult to negotiate with luggage. The room was a little cramped because there was a lot of furniture in the room. The décor was mainly pine with some bizarre pictures on the wall as well. The gates to the beach were mostly locked and it took a little bit of effort to work out which way to get down there. Also, the service was good but the staff seemed a bit grumpy in the restaurant.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at Lodge on Loch Lomond, responded to this review, 10 May 2014
A disappointing review and I am sorry that we did not live up to your expectations on this occasion.A true saying is that you cant keep everyone happy all of the time,however at the Lodge we do manage an extremely high level of guest satisfaction and enjoy a very high level of repeat business.
Regards
Nigel Bird
General Manager
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Chester, United Kingdom
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 May 2014

We stayed in the Cuillin Suite and can recommend this for spaciousness, cleanliness, view and comfort. One very minor criticism is that the venetian blinds could do with a dust, also it needs re-wallpapering. The restaurant is excellent and the service friendly and efficient.

Room Tip: The Cuillin Suites have a great view over the loch and a balcony
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Marcella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at Lodge on Loch Lomond, responded to this review, 10 May 2014
A lovely review and I am delighted that you had such an enjoyable stay with us at the Lodge and thank you for taking the time to place your comments on Trip Advisor.Your comments have been passed on to the team and we very much look forward to welcoming you back soon.
Kind regards
Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arrochar, United Kingdom
Level 6 Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 8 May 2014

Just spent at wonderful weekend celebrating the wedding of our daughter and her husband. Most of the 90+ guests were accommodated in the Lodge for 2 nights. All the staff were very friendly, attentive and efficient. Nothing was too much trouble and the staff were very flexible to the needs of our guests. We never felt rushed or limited. All guests were made to feel very special and spoiled in their luxury accommodation - beautiful guest rooms and public areas. Some of us even got a chance to make use of the lovely spa facilities. The food throughout our stay was excellent - very tasty and well presented. Our guests had travelled from throughout the UK to attend the wedding and certainly felt they had experienced the best that Loch Lomond had to offer.
Thankyou to the whole team for helping to make this a truly memorable experience.

Room Tip: All the rooms have a view - you are spoiled for choice!
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  • Stayed May 2014, travelled with family
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Helpful?
Thank ELLEN G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at Lodge on Loch Lomond, responded to this review, 10 May 2014
What a fantastic review and I would like to thank you for taking the time to place your comments on Trip Advisor.I was delighted that the Lodge was able to play an important part in your daughters special day,your reviews have been passed on to the team and we look forward to welcoming you back soon.
Kind regards
Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014

We stayed here on 5 May in the annexe in an executive room and this was to a very high standard with a balcony and views of the Loch. We used the pool and facilities which were again very clean and well maintained, the nice thing about this hotel is even when it is busy you still are able to use the pool etc without feeling overcrowding. We requested a table overlooking the loch and were given this for both our evening meal and breakfast, such a stunning location the table just added to the fantastic food and attention received from the staff. The bar area is very relaxing and again lovely views, if your looking for a place to unwind this hotel is it. Nigel the manager was very friendly and accommodating as were all the staff throughout the stay and I would certainly recommend this place.

Room Tip: If you are in the Annexe ask for a room in the middle as this will be better views
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
Helpful?
Thank Larr212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nigel B, General Manager at Lodge on Loch Lomond, responded to this review, 9 May 2014
What a terrific review and thank you for placing your encouraging comments on Trip Advisor,your comments have been passed on to my team who are delighted that you had such an enjoyable experience with us.
Kind regards
Nigel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lodge on Loch Lomond

Property: Lodge on Loch Lomond
Address: Route A82, Luss, Loch Lomond and The Trossachs National Park G83 8PA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Luss
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Luss
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lodge on Loch Lomond 4*
Number of rooms: 47
Official Description (provided by the hotel):
The 4-star Lodge on Loch Lomond Hotel stands on a quiet sandy cove amid some of Scotland's most stunning scenery. With panoramic views of the Loch and mountains it offers a warm, relaxing atmosphere, delicious modern cuisine from the award winning 2 AA rosette restaurant Colquhoun's, stunning accommodation, including rooms with en-suite saunas and loch view private balconies, and a luxury health suite with sauna, steam room jacuzzi and swimming pool. Perfectly located to explore Scotland, from cities to Highlands ... more   less 
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Also Known As:
Lodge On Loch Lomond Hotel Luss
Hotel On Loch Lomond
On Loch Lomond Luss
Loch Lomond Lodge
Lodge On Loch Lomond Luss, Scotland

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