My boyfriend and I visited this establishment a few weeks ago and thoroughly enjoyed it. This time however, we were bitterly disappointed.
The place was really busy and it seemed the staff couldn't handle the rush. There was a huge wait between ordering and actually receiving food and an even bigger wait between starter and main course. My boyfriend also ordered another beer and this was completely forgotten about.
As for the food itself, both starters were enjoyable. I had the salmon fishcake while my boyfriend had the black pudding. For the main, I ordered smoked haddock lasagne. The word lasagne to me normally means layers of pasta filled with meat and sauce. Not so in this case, what arrived was about four chunks of smoked haddock sandwiched between two sheets of pasta with some scatterings of green veg at the side. This was one of the first times I've ever finished a meal before my boyfriend. While the dish tasted alright, it is wrong to label it as "lasagne". It was more of a medley that in my opinion would be more suited as a starter. My boyfriend had the fish and chips. He enjoyed it but it was a difference in quality from the last time. The thrice cooked chips were definitely not thrice cooked on this occasion.
The couple next to us had to ask where their starters were and they got the lady's wine order wrong. When the waitress came to our table to take away our plates, she never asked "did you enjoy that?" Or "how was it for you?". I don't like complaining in a restaurant but there wasn't any real opportunity to do so. There seems to be loads of staff on duty but no order to what they were doing.
I won't be in a rush to visit the Loch Lomond Arms again any time soon. It seems a shame because our last visit was great and the waitress attentive. If the restaurant can't handle so many covers, it shouldn't book out so many tables. One man asked if he could eat outside and was told yes by the manager. Poor chap is probably still sitting there now..
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