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“Won't do it again!”

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Muthu Ben Doran Hotel
Ranked #3 of 7 Tyndrum B&B and Inns
Certificate of Excellence
Corby, United Kingdom
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Won't do it again!”
Reviewed 7 June 2014

Our advice if you are thinking of booking a highland heritage coach holiday is [don't].

The coach was basic compared to the one used to bring you to Scotland and they had a ridiculous policy of making you rotate seats every day. The hotel was shabby, dated and basic, but it was clean. We were shown the other hotels from the outside and they all looked pretty much the same.
Although you had to move seats on the coach, meal times were the opposite. You had to sit at a small table with others and remain on that table at your seat for every meal during the entire holiday. We refused, and eventually were allowed to sit on a table by ourselves. The dining room was so terribly packed that there was no room to move.

We stayed in the Ben Doran hotel in Tyndrum. In this hotel the dining room was on the top floor and if there would have been a need to evacuate the building quickly it would have been impossible to do so. In our opinion there may have been a breach of fire safety legislation with regards to the numbers and tight seating arrangements in that room.

The actual food was just ok. It was basic low quality food but there was enough. There was no flexibility on meal times, not even by a few minutes. There was a mandatory hand check and antibacterial hand wash on entry, with a row of staff and their plastic squirty bottles. If you remember the dinner ladies at school checking for clean hands as you went in for dinner, it was that kind of thing. Terrible. There was the same kind of hand squirting procedure every time you got on the coach and came into the building.

There was no reception to speak to. Open 15 minutes in the morning and the same in the evening. There was no WIFI, except in a few square feet in a corner of the ground floor entrance that was badly lit.

The entertainment wasn't too bad but really was aimed at the over 70's, which in fairness was almost everyone. However if you didn't want to do that there really was nowhere else to sit comfortably. There was a snooker room but not conducive to sitting in. There was the ground floor entrance but again not a nice place to sit.

The coach driver was friendly to the extreme and tried to be entertaining with his jokes and banter. If you like that kind of thing, he did a good job, but really less would have been much better.

The tours were ok but the choices of actual stops, all week, were strange. Stops were at garden type shopping centres with a cafe rather than places of more interest than shopping.

There was a cruise at Oban which was really the car ferry and you did not get off on the other side. We were so glad we knew that before we got on board. It was a pointless waste of time. We went’ sightseeing on our own and discovered Oban in less rushed time.

The concert at Fort William wasn't bad, but it wasn't that good either. It was a bit of a sales pitch for highland heritage and the act gave a mega hard sale on their CD as did one or two of the evening acts. Really that was very over the top, forceful and inappropriate.

It was a coach holiday but you really did spend a long time just sitting on the coach and looking out the window (for a week). There were very few stops to get off and go and see something.

We did not go on the optional day tour and had a much better time doing our own thing. We travelled under the public travel scheme called DRT, which was basically a taxi but charging you at local bus rate. If you ever need it – here is the number we used: Tel. 01838 300307 (you must stipulate you require DRT Service).

The hotel actually has a curfew and locks you in, or out. No flexibility.
The majority of the staff were foreign, Eastern Europeans. They deserve a medal for their continual hard work, probably on minimum wage. They really did work hard, were friendly and their English was very good. The only down side was because they worked in such a speedy regimented fashion they didn't have time to really look at you and acknowledge you as a person to any real degree.

If you like basic food, accommodation; sitting for hours on a coach; being surrounded by the +70 age group and all the entertainment aimed at that group. Totally being institutionalised and herded like cattle with very little flexibility then this holiday is for you.

On the plus side, you do see some beautiful countryside from the window of a coach, and it is cheap. You do get what you pay for and it's probably value for money.

To be fair to Highland heritage they have a product that appeals to a niche market. Most people on the holiday had been on several before and loved it, they had a great time. Highland heritage marketed their product well, they know their target group, they deliver a mass produced regimented service to keep costs low and if you want that kind of thing as many people did, they do it well. We were just not their niche market and won't be repeating the experience.

We were horrified on the first evening. Hated it on the second day and endured it on the following days. You do get into the being herded mentality; it was good value but still not the holiday for us.

Room Tip: All the rooms are the same. Perhaps a room on 1st floor means less stairs to get to the dining room...
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  • Stayed March 2014, travelled as a couple
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Helpful?
12 Thank DWandKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Stirling, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

My niece and I had a great break at the Ben Doran. The hotel was very nice, the room was spacious, comfortable and spotless. Fraser and all the staff were friendly and polite. The entertainment was good. The food was excellent, they even catered for my 13 year old nieces dietary needs, if its not chicken or pasta she doesn't like it. Thanks for that. Great holiday, great hotel and I would definitely recommend it. Looking forward to going again and so is my niece.

  • Stayed April 2014, travelled with family
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Helpful?
1 Thank mag689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, United Kingdom
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 June 2014 via mobile

Just got back from trip with highland heritage from ben doran hotel tyndrum holiday very good trips out good value hotel very good layout good to see the brill veiws of scotland staff very good and helpfull rooms clean was upgraded to premier with little extras nice touch well done to all at ben doran but please stop bus rotation

  • Stayed June 2014
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Helpful?
3 Thank margaret a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 May 2014

What a great holiday we had at the Ben Doran. The hotel is in stunning surroundings and everyone in the hotel works very hard to ensure great service. Our room was spotless and the food was of excellent quality. Day trips were fantastic, with John our driver keeping us entertained throughout the breath taking scenery. Entertainment in the hotel was varied but overall pretty good. We didn't see the first night as we were a bit tired after our long journey to the hotel. All in all a great value holiday, our first with highland heritage but will definitely be booking again!!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
8 Thank Woodyp65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 May 2014

We went to this lovely hotel with highland heritige in March for my wifes birthday, there was snow on the mountains and daffs in the garden we went on some tours my favourite the drive through Glenco ending in a Highland concert in Fort William. the food was beautiful and it is lovely to have waiter service, as it all seems to be buffet style these days. The room we had was lovely quite large with a very nice bathroom. The only thing I could say that stops me giving it a 5 is that the passageways were very cold devoid of any heating, not good in March. Otherwise a fantastic 5 day break with wonderful evening entertainment. The coach driver was magnificent and all the staff superb.

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank JimboBolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cuba
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 May 2014

we have just got back from a 6 day coach break with highland heritage we stayed at the hotel ben doran hotel. we got picked up at beeston bus station by skills coaches the coach driver was very nice and helpful the drivers name was mark .when we got to tebay services we changed coaches and went on a highland heritage coach with Darren we then we had around 3 1\2 hour to the hotel we got to the hotel around 5.30 pm, the manager came on the bus and welcome us all on the coach the staff got the cases off the coach and they put them outside the room you was in staying in. the food was good 3 starters to main meals and 3 sweets or cheese and biscuits and then you can have tea or coffee in the bar. breakfast was at between 8am and 8.30 am , the trips was good Darren was helpful and told us interesting things about places we went to . the bar prices good a good thing they did do when you got on the bus they had hand wash some people complained but was to stop you from getting nora virus I was a little disappointed with the hotel room it would be nice if it had been a little make over new wall paper and painted, the staff at the hotel were very nice and worked very hard they did the breakfast , and cleaned the rooms, and have served dinner at night and worked the bar with a smile on there face. will go the highland heritage again.

  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank holidaymadelaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 22 May 2014

We have just returned from a 6 day break at the Ben Duran ! and cant really fault it !
the hotel is clean, the staff professional and the meals superb - being a coach driver myself l took the self drive option - which enabled me to make my own way out or take the coach on day trips - which l did on two occasions - the drivers Darren and Gordon very professional and helpful they also had good patience with the usual people who cant seem to get things right - like getting back to the coach on time ;( the entertainment was of good quality - bar prices reasonable - there were a lot of guests objecting to having staff put hand cleaner on them when entering the restaurant " well yes l agree" but it is necessary - the amount of men in my case - who use the toilet facilities and "DONT" wash their hands is unbelievable - so Mr Cleaver and his staff are safe guarding your health for a little regimentation "don't complain - thank him"
one of the other big issues was moving seats on the coach daily - to allow all passengers to enjoy the views available from a different position - quite a fair system if only a little confusing for some ! l found the rooms very comfortable and clean - and would return to HH again . one thing always comes to mind with these reviews "you cant please all the people all of the time ! "

Room Tip: All rooms are reasonable - lovely views - and you only sleep in them
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HamiltonNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Muthu Ben Doran Hotel

Property: Muthu Ben Doran Hotel
Address: Tyndrum, Tyndrum, Loch Lomond and The Trossachs National Park FK20 8RZ, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Tyndrum
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 7 B&Bs / Inns in Tyndrum
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Muthu Ben Doran Hotel 3*
Number of rooms: 240
Official Description (provided by the hotel):
With return coach transport form your local pick up point, and with its stunning setting in the village of Tyndrum, the Ben Doran is a great place to stay. Purpose built for Highland Heritage group by Ian Cleaver, MD, this beautifully kept hotel has a sparkling glazed entrance filled with flowers and plants providing year round colour. Uniquely, the dining room and the lounges can be found on the top floor making the most of the location's spectacular views. Here you can admire the panoramic outlook across the glens and mountains. Free WIFI in Quiet Room. ... more   less 
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Also Known As:
Muthu Ben Doran Hotel Tyndrum, Scotland

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