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“Sanctuary”

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Dryburgh Abbey Hotel
Ranked #1 of 2 Hotels in St Boswells
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
3 reviews
“Sanctuary”
Reviewed 17 May 2014

The Hotel was only 1hour drive from our house in Edinburgh. Yet it felt like many miles away from the bustle of home. A lovely Country location with beautiful river scenery. We wanted to try fishing and the manager was kind enough to give some basic tuition to me and my daughter on the River. Thank you - a truly relaxing weekend.

Room Tip: The cream tea was delicious...
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  • Stayed April 2014, travelled with family
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Helpful?
Thank Trevor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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906 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
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English first
Carlisle, United Kingdom
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 15 May 2014

I ate at the hotel as part of a larger group. Let's start with the positives.

The hotel is in beautiful surroundings and the interior is clean and well presented. All staff were friendly, courteous and did their best to please. They responded to challenge and criticism well and I would not like this review to reflect badly on them. The issue, in my opinion, is with management.

On arrival the bar was understaffed. The one member of staff there found it difficult to process the orders and was so slow I left, so stressed was I by the interminable delay in getting a drink.

Later, in another bar with another member of staff, here is what happened. The first customer ahead of me challenged the price of a pint of beer as it was different in the two bars. No understandable explanation was given. The second customer asked for grapefruit juice and none was available. This necessitated the member of staff going to the restaurant for same. The third customer ahead of me asked for a bottle of wine and the wrong one was opened. This necessitated the member of staff again leaving the bar to get the wine requested. When my turn came I ordered a large white wine. The member of staff proceeded to try and pour this into a small glass. Again this resulted in the member of staff leaving the bar to procure a larger glass from the restaurant.

Regarding the meal, one person at my table found the leeks served inedible. I ordered fish which was plonked on top of a pile of chips making it difficult to cut as there was no room to move the fish elsewhere on the plate. The fish itself, whilst well cooked, was tasteless.

My overall impression on observing staff try valiantly to meet customers' needs was that they were stressed and on the verge of failing to cope. Not their fault, in my opinion, as I saw no evidence of their being managed, simply being left to get on with it.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank ldw190736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dryburgh, General Manager at Dryburgh Abbey Hotel, responded to this review, 16 May 2014
Dear Reviewer,
We are especially disappointed to have fallen short of your expectations. We have received a lot of positive feedback recently, however, I do recognise that from time to time we get it wrong (despite our best efforts). I would be very keen for you to contact me so I can understand a little more about your experience with us. It is always helpful to receive criticism so we can help improve standards moving forward.
Very best wishes,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleobury Mortimer, United Kingdom
Level Contributor
127 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 9 May 2014

We have spent the last 4 days in the Scottish Borders on a short break. We stayed at the Dryburgh Abbey Hotel for the duration of the trip and cannot recommend it highly enough. Our room was excellent, it had views over the mighty River Tweed, the bed was very comfortable, the hotel staff were possibly the best I have come across. I spend most of my working life in hotels and can speak from a position of some authority. No matter what we asked for the staff bent over backwards to accommodate us. The food was very good, the wine list had something for everyone, from expensive to good value. We tried both ends of the spectrum and were delighted with the results.
Dryburgh Abbey is a Sporting hotel that caters for the needs of anyone interested in these pass times. We received friendly guidance that enabled us to spend time pursuing our hobbies as well as enjoying the relaxed atmosphere when we returned.
If you are looking for a hotel that allows you to relax, takes care of your needs, provides excellent sporting advice and has the best staff then we recommend the Dryburgh Abbey Hotel. You will not be disappointed, we were delighted and will be back.

Room Tip: We requested a room overlooking the River Tweed and were really pleased with the results
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  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank GerryR847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 May 2014 via mobile

A beautiful property a little frayed at the seams. Our room was large with a terribly creaking floor. A dreadful shower, virtually no water pressure. We had the smallest television seen in a very long time. The location of the hotel is superb lots of walks nearby with interesting things to see. Food in the evening was very average. Breakfast good.

Stayed May 2014
Helpful?
Thank KayteeMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldwick, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
Reviewed 2 May 2014

We loved the ambience and warmth of the hotel. Even though it was the first of May, the central heating was on and a magnificent open (gas) fire blazed in the snug. Despite arriving very late we had a delicious seafood dinner with a lovely bottle of Gewürztraminer. The staff were most pleasant and helpful and the view of the river Tweed at breakfast the next morning was a real treat!

It was such a contrast to our stay in London the night before. I would strongly recommend this hotel to all visitors to this part of Scotland and look forward to a return journey ourselves.

Room Tip: Higher floors have an even better view of the River Tweed.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tranent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

A month ago today we had our Wedding at the Dryburgh Abbey Hotel and from start to finish we had a wonderful time.
On the Friday night we had an informal Italian night for those staying at the hotel and those who live nearby. The food and service was great. Chris stayed that night in a twin room and he could not fault the room.
On the day of the Wedding, the staff couldn't have been better. Every single member of staff appeared to love their job, they always had a smile on their face and gave the impression they would do anything for you. We received several comments from guests who said that the staff couldn't have been nicer. A special mention goes to Jules, their Wedding coordinator who deserves the number of awards she has won. We felt completely relaxed all day and the food and drink was even better to when we tried it at our food tasting session a few months before.
The bridal suite was the nicest room we have ever stayed in and breakfast the following morning was lovely, enjoyed with some of our guests who had stayed the night.
We look forward to visiting in the future for afternoon tea from time to time.
We recommend the hotel to anyone considering getting married there and if you're looking for a relaxing break, you can't go wrong staying here.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank ChrisandChell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlands of Scotland
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 April 2014

We were returning north after the London Marathon, and chose to stay because the Restaurant showed Two Rosettes on the Hotel Web site, and the Hotel a great setting.

Admittedly we arrived about 8pm, the room was fine, and we choose to eat in the Tweed Restaurant, a fine room overlooking the River. We got the impression that they were a little short of staff as we had difficulty finding anyone to serve us in the Bar and show us a Menu. Well this was all resolved but sadly the food was a long way off being Two Rosettes - Gammon with Egg and Pineapple & Daube of Beef. I am sorry Mr Dryburgh but this was not Two Rosette food.

When we went to the lounge for coffee it was like Crufts, with at least 6 Large Dogs, with accompanying oder. We love Dogs, but ours stay in our Car, which I feel is the correct place. We did subsequently read that they had a dog friendly award!!!

The Hotel has a lovely setting, but like a lot of old a Baronial Properties require refurbishment.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wooffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dryburgh Abbey Hotel

Property: Dryburgh Abbey Hotel
Address: St. Boswells, St Boswells TD6 0RQ, Scotland
Region: United Kingdom > Scotland > Borders > St Boswells
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in St Boswells
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dryburgh Abbey Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Dryburgh Abbey Hotel sits on the banks of the River Tweed in the breathtaking Borders countryside. Next to the historic ruins of Dryburgh Abbey, Sir Walter Scott's last resting place, it offers a fabulous location for fishing, cycling, walking, or simply enjoying a relaxing leisure break. Quality local produce is served in the tranquil setting of the Tweed resataurant by friendly and attentive staff. The proximity of the hotel to the Abbey also makes it an ideal venue for that special wedding day. ... more   less 
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Also Known As:
Dryburgh Abbey Melrose
Hotel Dryburgh Abbey
Dryburgh Abbey Hotel St Boswells, Borders

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