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Reviewed 19 February 2017 via mobile

I look at the hotel in two ways. The hotel is very grand, both in size and appearance, and get top marks in most areas. As an Elvis experience it is sadly lacking, because my first thoughts were style over substance and nothing had changed by the end of our stay. Its my first visit so I have nothing to compare it with, but I think the more die hard fans who have been before to different venues, may find it lacking in soul. Because while there are plenty of nods and homages to the great man, its not full on Elvis, which I was expecting. Its a posh, luxurious hotel for Elvis fans but not exclusively. So unless its a special event or show, dont go expecting none stop Elvis at every turn. In fact other than the movie in the theatre there was nothing on the evening related to him. But back to the hotel. Most staff great, helpful and friendly, though some of the reception staff were a little abrupt in manner and failed to pay attention to what you asked or needed, but they were few compared the the many wonderful staff. We spoke to a few guests who had stayed at the Heartbreak previously and they echoed at lot of my thoughts saying although it was a bit tacky it also had Elvis as the priority, a view some staff agreed with. But dont let my opinion put anyone off. Its a great hotel in its own right with scope and time to improve, as its still a relatively new project. Just dont go expecting full on Elvis in your face 24/7.

Date of stay: February 2017
1  Thank mrrfwoolaway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 February 2017

Thank you for sharing your impressions of our hotel. We do regret if we didn’t meet your expectations and hope any disappointments were minimal. When designing our hotel, we wanted our guests to feel that they were Elvis’ guests, with beautiful décor and comfort throughout. We will look into your feedback about our hotel and about some of our staff with our management team to make improvements. We look forward to welcoming you back again the next time you are in Memphis.

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Reviewed 19 February 2017 via mobile

Be prepared to pay $10 to $16 to park. I made our reservation for a handicap accessible room, and explained that after a long sickness, my new husband and I (Dec.10) were finally taking our honeymoon!
As soon as we pulled beneath the portico, we were barked at to "Pull Forward, Pull FORWARD!!" Now we just a car length or so behind the car in front of us, the center was clear enough to drive a bus between. Lol, welcome... then we are greeted by the warmest young man, asking if he can help with our bags.
I was given a choice between two rooms, I asked which was closer. She offered us a room on the 4th floor and one on 1st. Were we assigned room 127.. I find it hard to believe that there are rooms that are FURTHER away. Now, if it were not that I am a Cancer patient, and my husband a Stroke survivor, it would have been of little matter.
It advertises Several eateries, that was a joke. ONE night we were able to get dinner in the sports bar, the other 6 nights it was either closed, or privately booked. The entire Week we were there we never saw the coffee bar open, not once. The piano bar was nice, but be prepared to PAY. As for Deltas, their fine dining restaurant, we ate breakfast their each morning. I think it's obsurd that they charge $16 for what you would get for free at a Comfort Inn. That being said, we ordered off the menu, and everything we ordered was exceptional and CHEAPER than the buffet. Our waitress, who we were lucky enough to get almost every day, and who was the ONLY person who made us feel special the entire trip in regards to being on our honeymoon was Josephine, she is exceptional, We heard her conversing with other diners and she had the same outgoing bubbly personality with everyone.
We also had the most lovely housekeeper, Keita. She was promptly at our door the first couple of mornings at around 8:00am, which is 7:00am for us, and when we sent her away to return later and explained, she changed her schedule for us. She was extremely kind and gracious about it.
On the reverse, the concierge, a middle aged woman with short red hair was aloof, loud and at times just flat rude. On Thursday I asked for help booking the Pink Cadillac from Marlowes, she fumbled around, kept walking away, etc. until I finally googled it, called and made the reservation myself. After we returned, and were settled into our room, we heard a very loud commotion in the hall, it was her arguing with a guest! They were in the hall shouting, it went on for over half an hour, it was so loud and had such an angry tone, I thought it was the couple in the room next door for us to hear it over the movie we were watching. Last but not least, after breakfast this morning 2/18, I asked for assistance with getting our luggage from our room, she said she would send someone right away. My husband and I waited for an hour before we started attempting to get our luggage to the front on our own. My husband brought the car around and I brought the first load of luggage the half mile hike from our room. Once I passed the Concierge, she was standing just chatting with two of your two very helpful bellhops. I asked if there was a reason no bellhop had been sent to our reason, and she just looked at me.??.BOTH of your bellmen however, jumped into action asking how they could help, one grabbing the bags I had the other running to get the remainder from our room. She never said a word, she just walked off. Let me make clear that I was the only one around at the time. It was not like she was juggling three guests on any of our encounters.
The gist of what I take away from my experience, The Guest House is doing great business with conferences, so individual guests, really do not matter. I watched your managers, and concierge fall all over themselves for the members of a conference while we were there. Managers were lined up and down the halls, standing with their hands in their pockets waiting to help someone from this conference, but I could stand there and try to ask a question until I was blue and they would chat amongst themselves.
It is a Beautiful Hotel, I cancelled reservations with my favorite hotel in New Orleans for my honeymoon to stay with you.. it was a mistake. We would have been treated special at the Olivier

Date of stay: February 2017
Trip type: Travelled as a couple
5  Thank Melissa S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 February 2017

Reading your review has truly disappointed us as this is not the experience we want our guests to have especially on their honeymoon. Your comments about some of our team members will be addressed with our management staff as this is not the warm welcoming experience we want for all of our guests. We apologize that you left with such a bad impression of our hotel and hope to one day have the chance to welcome you back so that we can exceed your expectations in every way.

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Reviewed 17 February 2017

I stayed there because of an article in Southern Living, did not know about this hotel before hand. I cannot say enough good things about it. From the secure check in, to the very friendly hotel staff, the well equipped work out room, the several dining choices available, it was fantastic! The mattress was soo good, I asked the hotel staff to tell me the name so I could buy it for my home.

The shower was amazing! If I had to say something that needed improvement about the hotel, I would say they need to have the signage better. They provide maps, but even with the maps I had to ask where the work out room was.

Other than that, even if you are not an Elvis Presley fan, you will love this hotel.

Room tip: close to graceland, close to the interstate, secure facility, i stayed on the 6th floor
Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Patricia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 February 2017

How great to learn that you had such a memorable stay at our hotel and enjoyed the ultra-comfort of our guestrooms, amenities we provide and friendly service. Your suggestions about having additional signage will be shared with our management team as we are always looking for ways to improve our guest’s time here. Thank you for choosing to stay with us at The Guest House at Graceland and we look forward to greeting you again.

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Reviewed 16 February 2017

really liked the hotel. the decor is great. the people working there are very friendly and helpful.they go above and beyond providing service to the customer. my wife and i will return to this hotel.we ate in the EP Grill witch we both thought thatthe food was excellent.

Room tip: great view in rooms overlooking the swimming pool area
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank crlott25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 18 February 2017

Happy Anniversary! We love that you choose to spend your special day with us and had such a great experience at our hotel! Our staff loves to provide the best service to our guests and we are pleased that your stay was reflective of that. We are happy that you enjoyed dining with us too and can’t wait to welcome you both back again for another unforgettable stay at The Guest House at Graceland.

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Reviewed 14 February 2017

This hotel is totally amazing. We traveled from Australia and stayed in the Bellagio at Vegas prior to the Guest house and I have to say that the Guest house is as good if not better than the Bellagio! So well done to all who have provided this fabulous hotel and well done to all the beautiful staff, especially the lovely breakfast lady who kept calling me sweet pea! she was a darling and our Aussie group loved the fantastic Southern hospitality that your hotel offered us.
the food was amazing, the rooms were amazing! and even with our low $AU we were still impressed with how affordable the hotel meals were.
the rooms were large, as was the bed. the furnishings were lovely, and comfy. Someone has obviously put lots of thought into the design of this hotel, as I found nothing to complain about. there were iphone charging plugs, hairdryers, soaps, shampoo and conditioner. plenty of towels which were lovely and soft. bed was so comfortable - a very important factor when on holiday! I loved the tv channels, the all Elvis music channels and I loved the Elvis music which was played through out the hotel.
To the people who have complained about this hotel...... you are obviously extremely hard to please, and I doubt you would ever be happy.
To the staff of the Guest house.... Thank you.
Thank you for making our first Memphis experience an absolute dream. the only thing I would have changed would be the time we spent there... it was not enough!
We will be back.
Mwah! xx

Room tip: Relax and enjoy! its amazing.
Date of stay: November 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank fionah802
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 16 February 2017

Your review has warmed our hearts as this is the experience we want you to enjoy from start to finish! How wonderful to read you appreciated our warm southern hospitality, comfort and of course, our special touches throughout our hotel honoring Elvis. The next time you are in the states, we hope you have the chance to visit Memphis so that we can welcome you back to The Guest house at Graceland.

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