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“Hotel is fine, staff is sub-par”

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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
Ranked #42 of 136 Hotels in Memphis
Indianapolis, United States
Level Contributor
3 reviews
3 hotel reviews
“Hotel is fine, staff is sub-par”
4 of 5 bubbles Reviewed 11 July 2014

we stayed over July 4 weekend, intended to spend two nights but left after the first morning. 2AM complaint to the "manager" for hallway noise was ignored, no action taken. The "manager" rolled her eyes at my wife in the morning. We packed up and went to a Doubletree nearby. Hilton refunded the room and tax when I complained to them.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, 15 July 2014
Thank you for your comments. I assure you I will act on them. Safe Travels.
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513 reviews from our community

Traveller rating
    203
    108
    98
    65
    39
See reviews for
203
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37
144
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Acworth, United States
1 review
3 of 5 bubbles Reviewed 8 July 2014

This hotel is in a very nice area of Memphis. The hotel is in need of a renovation. The service and accomadation are great they will just need update their beds and bathroom fixtures (shower head coming out of the wall tile missing from baseboard in bathroom.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, 10 July 2014
Thank you so much for your comments. Good News, we are on the "list" to be renovated. We don't have a specfic date yet but we are right on the heels of it. I do hope you come back and see the finished produt. Thanks again and safe travles.
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Corinth, MS, United States
1 review
5 of 5 bubbles Reviewed 3 July 2014

Our guest room was so clean and FRESH smelling. And it was perfectly located close to Baptist East Hospital. Parking was great and staff was excellent. There is a very clean new Wendy's next door. Will definitely stay here again!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rebecca N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, 4 July 2014
Thank you so much for your comments. I am so pleased we met your needs. We look forward to seeing you again very soon. Safe travels to you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida, United States
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 30 June 2014

The room a little smell (the wet smell) but not terrible. The location was excellent, Memphis has a lot of construction going on right now, I was able to avoid it. Staff was great & so was the breakfast!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Bonnie Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, 1 July 2014
Thank you so much! I am so pleased your stay was a good one. We look forward to seeing you again very soon. Safe Travels!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fulton, ky, United States
1 review
5 of 5 bubbles Reviewed 29 June 2014

While my stay was short the staff was great, the room was clean and comfortable. The internet service was great. The check in process took about 2 minutes and the check out the same. The breakfast was great.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Crystal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, 30 June 2014
Thank you for your comments on Tripadvisor. I was pleased to see we met your expectations. We look forward to serving you again soon. Safe Travels!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotonda West, Florida
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

Typical Hampton Inn with very good customer service. Had 2 rooms for 2 nights while visiting my brother in Germantown. Nothing special about this Hampton in nice area with lots of amenities nearby. Convenient access to major highways but yet quiet setting. I would stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicaragua_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, 30 June 2014
Thank you for your comments on Tripadvisor. I was pleased to see we met your expectations. We look forward to serving you again soon. Safe Travels!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Selmer, TN, United States
1 review
4 of 5 bubbles Reviewed 25 June 2014

Excellent experience. Clean rooms. Good night sleep. Quiet environment. Good breakfast. Would definitely recommend this hotel to anyone. Was here on business. No complaints. Guest services excellent. Very helpful staff. When something was needed the staff saw to it that it was taken care of promptly.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, 26 June 2014
Thank you so much for your comments. I am so pleased we were able to meet your expectations. We look forward to your next visit to Memphis! Safe Travels!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

Property: Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
Address: 33 Humphreys Center Dr, Memphis, TN 38120-2335
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 136 Hotels in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Memphis-Walnut Grove/Baptist Hospital East 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Hampton Inn Memphis-Walnut Grove/Baptist Hospital East hotel is next to the Memphis business district & has free hot breakfast and complimentary Wi-Fi. Take the complimentary shuttle service to The Baptist Memorial Hospital or discover great shopping at one of the nearby malls. Explore Shelby Farms or visit Beale Street, Graceland, and Sun Studios just a few miles away. ... more   less 
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Also Known As:
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
Memphis Hampton Inn

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