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“Only average at best” 2 of 5 bubbles
Review of Hampton Inn & Suites Memphis-Shady Grove Road

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Hampton Inn & Suites Memphis-Shady Grove Road
Ranked #7 of 136 Hotels in Memphis
Certificate of Excellence
Nashville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Only average at best”
2 of 5 bubbles Reviewed 13 January 2014

toilet did not shut off, night light out, only 1 of my HVAC worked, workout facility very small, 1/2 of equipment did not work will be looking for another hotel next visit to Memphis why do I need 200 characters minimum

  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Delma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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647 reviews from our community

Traveller rating
    371
    176
    63
    22
    15
See reviews for
230
131
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184
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Shanghai, China
1 review
3 of 5 bubbles Reviewed 13 January 2014

Hampton's hardware facility can so far meet customer needs, while the services are a bit behind. Specifically, the attendants were not friendly and customer-oriented enough, the charging self-service laundry was also disappointed.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Swegon I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, United States
1 review
5 of 5 bubbles Reviewed 10 January 2014

A very nice hotel with all of the amenities that you expect from a Hampton Inn. Very nice staff, and great rooms. They had the standard Hampton breakfast, with an addition of fresh pineapple that was nice.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shreveport, United States
1 review
5 of 5 bubbles Reviewed 8 January 2014

Staff was so nice and accommodating...clean room...complimentary coffee/tea in lobby at all times...free internet. Room was comfortable but air conditioner did not work well and room was hot in the night.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurel, MS
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

As with all Hampton Inns, the front desk staff and breakfast staff were great. Uncharacteristically, however, housekeeping failed to clean our room during our stay. But, the managerial staff comped us the two days that our rooms were not cleaned. Really can't ask for more than that. And... They did it without being pressured. Therefore, I would have to say that our stay here was great.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank BobcatBabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodbury, Minnesota
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 6 January 2014

We’ve had good experiences staying at Hampton Inn’s in the past, so there wasn’t any reason to expect anything different here. While things were okay overall, it wasn’t the best experience we’ve had, either.

The pros:
• Good sized room
• Flat screen TV and mini-fridge
• Good, free Wi-Fi signal
• Ample amount of electrical outlets for charging phones, GPS, and I-pods
• Comfortable bed
• Complimentary breakfast
• Close to attractions like Graceland and Beale Street

The cons:
• Worn out carpet in hallways
• 1 slow moving elevator
• No ice machines on any floor; only a space where they were once located
• Crowded sitting area for breakfast; staff slow to restock empty items

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DandVtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon, United States
1 review
5 of 5 bubbles Reviewed 6 January 2014

The hotel was clean and the staff were friendly. We stayed on New Year's Eve thinking it was much closer to Beale St. than it actually was. That was my error though, I should have investigated that more thoroughly.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Memphis-Shady Grove Road

Property: Hampton Inn & Suites Memphis-Shady Grove Road
Address: 962 Shady Grove Rd S, Memphis, TN 38120
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Memphis
#10 Best Value Hotel in Memphis
#11 Family Hotel in Memphis
#14 Romantic Hotel in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Memphis-Shady Grove Road 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
Easy access from Interstate 240 exit 15, East Poplar Ave, third light turn left. Located close to Memphis attractions including Germantown, Cordova, Bartlett and Collierville, TN locations. Stay for a weekend, sporting event or for business. Regardless of the reason you're here, we are glad that you are here. ... more   less 
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Also Known As:
Hampton Inn And Suites Memphis-Shady Grove Road
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis
Memphis Hampton Inn

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