A reservation confirmation arrived in my e-mail for exactly what we had reserved--2 queen beds for a 5 night stay. Then a second e-mail arrived (which I did not see untill after we had checked in) that said "Updated confirmation," for a king size bed. Upon checking in, we were told "that was all that was available." It was a busy week in Memphis so we understood. The desk clerk, Harry and the gentleman who helped with our bags, Henry were wonderful. I asked Henry if there was a refrigerator in our room and he said, "I will have one sent up." The refrigerator arrived before we did with the bags! Thank you Henry! I ended up sick in the room for two days and the refrigerator was needed. The bathroom had only two bath towels, hand towels and wash cloths which usually there are at least three. The housekeeper did not come in on one of the days I was ill, so we reused the towels I had put in the tub. On the last day of our stay, we were gone from 9:30 am untill midnight. Upon entering our room we discovered housekeeping had not come in that day. The next morning I went to take a shower and there was no water, so I did not have to reuse the towels for the second time anyway! A water main had broken so the entire hotel was out of water--which with the unusual weather in the south at this time cannot be helped. But upon entering the lobby, we discovered that business associates of ours who were in the room down the hall from us had not had housekeeping service the day prior either. When my husband complained, the manager graciously gave us a reduction in the bill for the inconvenience. But here is my point--and there are a few: When I travel, which is often, I like a clean, decent room; a hot shower; a refrigerator; and at least one extra towel. I leave a generous tip each day of a stay for housekeeping so I don't think an extra towel is too much to ask. We were on the eighth floor and our window was parellel to the interstate so the taffic sounds were magnified. I also have a problem with hotels charging an additional amount to park in their parking lot! At this hotel it was an additional $17.00 per day and then the room key would not work to lift the gate most of the time. I can understand charging for parking for non-guests but perhaps the parking charge could be incorporated into the original quote & confirmation prior to arrival. We travel quite often N S E & W and when we drive as a "rewards member" we try to stay in IHG hotels which we are usually very happy with -- this one, unfortunately was a disappointment.
- Official Description (provided by the hotel):
- Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more less
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- Also Known As:
- Crowne Plaza Memphis
- Memphis Crowne Plaza