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“Why bother unless you have to be at the Convention Center”

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Crowne Plaza Memphis Downtown
Ranked #23 of 138 Hotels in Memphis
Reviewed 24 March 2014

Mediocre in every way. Note how many people from England and small towns stay here. There expectations are low. Many, many, buses stop here to stay and the lobby is packed and slow elevators. Pleasant but lackluster staff. I was roped into staying here because Expedia promised "close to Beale Street." Liars. One mile. Nothing for a few blocks. Highway, courthouse, bail bond store front part of town. It is safe, just - lackluster. I LOVED my visit to Memphis. The sights were better than expected. BUT, stay closer to them so you can go back to your hotel and get refreshed before going to dinner or going back out later at night for a few hours of music. The hotels claims to have a shuttle but given how slow they all move, I walked. I should have spent the extra $50 and stayed "close to Beals Street."

Room Tip: Mediocre workout room. Full Service ($$0 breakfast). Both Crowne Plaza and Sheraton have mediocre fo...
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  • Stayed: March 2014, travelled solo
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Thank GoKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 2 April 2014

Thanks for taking the time to review our property. We apology that your stay was less than satisfactory. We have taken note of the points you’ve raised and review with our Management team. We hope you give us a chance in the future to show you how our hotel is.

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663 - 669 of 1,256 reviews

Reviewed 23 March 2014

great hotel stayed on the 7th till 9 th of march room very clean staff brill a bit noisy on a night but we were to tired to care we went to graceland from here another brill place and wasnt far cant comment much on the food we had a burger chips and sallad sent to our room for my husband there was plenty i ended up finishing the chips and sallad which was very nice would like visit again on my next visit to america

  • Stayed: March 2014, travelled as a couple
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Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 1 April 2014

Thanks for your review. Please accept our apologies for the inconveniences you experienced with the staff. We hope that you will come back to see us again soon.

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Reviewed 20 March 2014

We stayed here for 2 nights on a tour and arrived at 9am after an over night train journey from Chicago and they gave us our room which was great. The hotel was clean and very comfortable with very polite and helpful staff. They have a shuttle bus that take you in a 3 mile radius we used this a lot they took us for breakfast and dinner and picked us up later.

  • Stayed: March 2014, travelled as a couple
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1  Thank joycewalesengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 1 April 2014

Thanks for you 5star review. We are pleased to know that your stay with us was great. We hope the next time you are in Memphis you will stay with us.

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Reviewed 18 March 2014

My family and i stayed at the crowne plaza for 8 days and enjoyed every day there. Tongela was the night supervisor who made us feel very comfortable. Every night when we came back to the hotel she was there to greet us and she loved our kids. Anything we needed she was there to help us. Our service was great shun was our house keeper she always made sure we had enough towels and blankets. Every morning she was there to see if we needed anything. My wife and i enjoyed the free shuttle to beale street. My wife fell in love with the complimentary lemonade. We will be back in memphis in november and we plan on making crowne plaza our hotel of choice.

  • Stayed: March 2014, travelled with family
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1  Thank Jermaine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 20 March 2014

Thank for the 5star review. We always glad to hear great feedback from the guest. We appreciate your feedback regarding our team member. We are looking forward to having you staying with us in November.

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Reviewed 16 March 2014 via mobile

Large rooms. Very comfortable and clean. Front desk staff is very helpful. The restaurant staff is friendly and made sure that the coffee was always hot and the buffet replenished.
A late night noise problem on one evening was handled promptly and efficiently by hotel security.
The hotel provides a free shuttle around the downtown area. The driver was friendly and courteous.

Stayed: March 2014, travelled on business
Thank Fencin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 20 March 2014

Thank for the 5star review. We take proud in our level of customer service. Please accept our sincere apologies for the noise problem. We are glad that our staff took care of the problem in a timely matter. We value your feedback and hope you will stay with us again.

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Reviewed 15 March 2014

Stayed at the crowne for three nights and the front desk staff along with their supervisor (Tangela), the bartender and servers (Kenneth, Sharon, and Kimberly ) certainly made the stay more enjoyable. They were knowledgeable, polite, friendly , and extremely professional during all my interactions with them. The maintenance guy (forgot name) fixed the bar tv to ESPNU so I could watch basketball game that was showing one day. They all went out their way to make sure the stay was comfortable and enjoyable. You cannot go wrong staying at the Crown Plaza.

Room Tip: Corner suites are extremely quiet.
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  • Stayed: March 2014, travelled with family
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1  Thank stacey m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 17 March 2014

Thank you for posting a review of our property. We glad that our staff provide you with great service. We will celebrate and share your feedback wth our entire team. We hope you will choose to stay with us

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Reviewed 15 March 2014

stayed at crowne plaza last week and had a pleasant and restful time. the staff from front desk belinda to ladies at resuarant were all very helpful and fun especially Temeria, Gina, Annie Ruth, and Sharon I will be back soon and I will stay at crowne plaza because of them. Steve H.

Room Tip: even number rooms face downtown
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  • Stayed: March 2014, travelled on business
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1  Thank steve h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Guest Relations Manager at Crowne Plaza Memphis Downtown, responded to this reviewResponded 17 March 2014

Thank for the 5star review. It is great to know you appreciate our friendly staff. I am pleased to note your positive comments regarding out staff. We work hard to ensure our guess great service. Thank for your great feedback.

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Additional Information about Crowne Plaza Memphis Downtown

Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 138 Hotels in Memphis
Price Range: £108 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

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