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Crowne Plaza Memphis Downtown
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Reviews (1,429)
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All reviewsfree shuttleshuttle servicebeale streethotel shuttlenight managerconvention centerparking feefront desk staffmemphis downtownthe room was nicenew orleanssun studiossouthern hospitalitycleoginatrolleyvalet
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Reviewed 23 June 2014 via mobile

I guess I'm used to Hiltons. This place seemed worn out and dirty. We had fruit on the floor of our room, the light fixtures didn't cover the holes, arms of chairs were written and dirty, homeless people out front, and just overall not what I expect. I've stayed in worse, but won't do so again. a bit trashy here

Stayed: June 2014, travelled with family
1  Thank Plinker007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 23 June 2014

Thank you for your feedback. We appreciate your comments and will share them with our management team so that we can continue to improve our service and hotel. We apologize that your room was not up to our typical standard. We hope that you will consider staying with us again as well as other Crowne Plaza Hotels.

Regards,

Helen Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014 via mobile

Walked in off the street to get a room, the customer service was mediocre, no information about the hotel was given at all but i was thankful seeing as a lot of the hotels in the area were booked up. After reserving the room we went to Beale St. For a good time, get back and the room keys do not work to open the gate for the parking lot that costs $17/ night so my girlfriend went to get them reset while I grabbed the bags. Get up to the room with all our bags and the keys still do not work. After visiting the front desk for the second time we finally get in the room. There we discovered that the phone did not work and there was another persons underwear just lying in the closet as the the room hadn't been cleaned. Other deficiencies; there's a plate from someone's room service just sitting in the hall and this place doesn't even have an indoor pool a shame of a hotel for the price.

Stayed: June 2014, travelled as a couple
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 24 June 2014

Hello and thank you for your review. We appreciate your feedback, however are disheartened at your experience. We apologize for the inconveniences you experienced and that your room was not serviced correctly. Please know that this is not our standard. We hope that you will allow us another opportunity to service you when you are in Memphis.
Regards,

Helen Nelson, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

This hotel is out of the downtown area which makes it a very nice quiet place to stay. Everything was great, the room was nice and clean, the staff very friendly.
They provide a shuttle to downtown and you can call for them to pick you up later in the evening, but ask before you leave when the last shuttle leaves downtown, especially on Sunday nights..
If you miss the shuttle take a carriage ride back to hotel, they are so much fun and if you get a good driver they'll give you a tour on the way to the hotel.
The hotel has a very nice restaurant.

  • Stayed: May 2014, travelled with family
    • Value
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Thank Eunice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 23 June 2014

Hello and thank you for the review of your recent stay. We are glad that you had a great experience and enjoyed our location and amenities. It sounds like you had a good time in Memphis and we look forward to welcoming you back.

Regards,

Helen Nelson, Crowne Plaza Memphis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

This hotel has half it's room over looking Interstate 40. you are 50 yds away with truck thumping all day and NIGHT. You would be better off sleeping under the freeway. The people who wrote good reviews must be stupid or had an even numbered room.

Room Tip: only accept an even numbered room.
  • Stayed: June 2014, travelled on business
    • Value
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Thank WayneBender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 23 June 2014

Thank you for your recent review. We apologize that you were not able to receive a restful night sleep and we certainly value all our guests feedback. We hope that you will contact us directly for your future reservations so that we can ensure a south facing room.

Kind Regards,

Helen Nelson, Director of Sales

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Reviewed 18 June 2014

The staff was great! I had a room that had a broken air conditioner and, when it was brought to their attention, they immediately arranged for my son and I to have another room. To show their apologies for the incident, we received complimentary breakfast! I received the best service from one waitress named Tameria! She greeted us with a smile, was very attentive and accommodating during breakfast and our overall stay.

Again, the stay was excellent and I highly recommend staying there.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
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Thank BroDeuel .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this reviewResponded 23 June 2014

Thank you for such a great 5-Star review of your recent stay at the Crowne Plaza Memphis. We are excited that you enjoyed our hotel and staff. We appreciate you mentioning the service of our staff who made a difference during your stay.
We hope to welcome you back to Memphis soon.

Regards,

Helen Nelson, Director of Sales

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