We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Memphis Downtown
Ranked #27 of 136 Hotels in Memphis
Champaign, Il
Level Contributor
109 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“great stay”
Reviewed 22 July 2014

Had a great stay at this hotel while attending a conference. Front desk was very very friendly. hotel provided courtesy shuttle to Beale St. The drive was very friendly and helpful. He suggested several of his favorite places to eat. Hotel provided complementary water, coffee, lemonade and cookies throughout the day. had a restaurant on-site but I didn't end up eating there. Close to main street and the convention center.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank todc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 28 July 2014
Thank you for your feedback. We appreciate your comments on our staff great service. We hope your company will choose us for their next conference.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,188 reviews from our community

Traveller rating
    326
    361
    299
    122
    80
See reviews for
245
416
47
197
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 July 2014 via mobile

Priceline set me up! I purchased a room for one night via Priceline. You select a location, star rating, and a price; then, Priceline books the room for you. Never again!!

The exterior was very dated, dingy, and unwelcoming. But, I'm not sleeping outside, so who cares. The lobby was they same. If We had not already purchased the room for the night, we would have left.

The room had an off putting odor, stained linens, and Mosquitos. Are you kidding me!?!

Needless to say, that completely paid for room remained vacant that night. As we exited though the lobby moments later with all of our belongings. The clerk apologized and offered us another room on the 10th floor. It was better (no odor) but in the end we elected to forfeit our money and spend the night at the local holiday inn.

Stayed July 2014
Helpful?
1 Thank Najjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 22 July 2014
Thank you for your feedback. We take our guest comments very seriously. Please accept our sincere apology about the condition of the hotel and the mosquitos. We will share these issues with our Management team to make the necessary improvements.
While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make you next stay as best as it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Memphis hotels

Fort Worth, Texas
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 July 2014

I don’t know if we came at the wrong time but the this is one of the worst hotels I’ve stayed. We stayed here on a Saturday and it was busy due to multiple family reunions and a fraternity convention. We were lucky enough to stay on the floor with a lot of the fraternity guys and it was loud all night. I had to call down on two separate times to get security sent. Even better there was a maintenance room that was unlocked right by our room that everyone hanging out. Parts of the floor molding were falling off the wall. The whole building was mosquito infested; I was bit all night and have photos to prove it. Even at breakfast I had to sit Indian style so my legs wouldn’t get bit and they poor guy who was cooking the omelets had to wear off. I’ve stayed at Crown Plaza before and this was the most sub-par . The only good thing about this place was the shuttle that took us to Beal street and we couldn't get the guy to come back to pick us up. He apparently turns off his phone.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank blu817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 29 July 2014
Thank you for posting a review of our property. We will like to apologies for all of the discomfort you had doing your stay. We like to make sure all our guests has a great experience while you are staying with us, unfortunately we drop the ball. We hope to have another opportunity to better serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arkansas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 July 2014 via mobile

We returned to the Crowne Plaza in the past few days to celebrate our anniversary. As before, the service was outstanding and the friendliness of the staff was excellent. Kudos to the restaurant crew; I've been in supposed five-star establishments where the attentiveness to detail and customer satisfaction were not at this level. As I said in my previous review, a great experience, and we will be back.

Stayed July 2014, travelled as a couple
Helpful?
Thank JDGArkansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 31 July 2014
Thank you for posting your review. We will pass your comments about the outstanding service to our staff members. We love hearing that our team provided you with 5 star service. Hope you will visit us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sahuarita, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

My wife and I were very impressed with all aspects of our stay at this hotel. The staff was universally friendly and helpful. The room was spacious and comfortable. We had breakfast and were pleased with the prompt service and helpful attitude of the wait staff. The Crowne Plaza also runs a shuttle service that will take you around the city and pick you up if you call them. This was a very convenient way to get to Beale Street.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Lawrence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 29 July 2014
Thank you for your feedback. We are pleased to hear the positive comments regarding our staff and hotel. We value you as our guest and hope you will choose us in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2014

good location just a few min walk from the trolly car line and just off of the pedestrian area. our room was a good size overlooking the pool and church opposite, the hotel's free shuttle is a fantastic service for getting round the town.

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Mousey83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, 11 August 2014
Thank you for the great review. We are glad that you enjoyed your visit. We hope when you come back to Memphis you will choose us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 July 2014 via mobile

The rooms are fine but the lobby and hallways are a little dark and dated. The service was friendly and the location is just past the end of the pedestrian zone. However, it seriously needs a 3rd elevator and the WiFi was patchy. It was fine at Hotwire prices but I'm glad we didn't pay std rates.

Stayed July 2014
Helpful?
Thank dmaxdmax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Memphis Downtown, responded to this review, 1 August 2014
Dear dmaxdmax,

Thank you for taking the time to post a review of our property. We are glad you liked the friendliness of our staff. We apologize you were not satisfied with the condition of our hotel lobby and hallways. We also apologize for the challenges you had with our Internet services and Elevator. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Memphis hotels
0.1 mi away
Sheraton Memphis Downtown Hotel
0.4 mi away
Comfort Inn Downtown
Comfort Inn Downtown
#9 of 136 in Memphis
4.0 of 5 bubbles 886 reviews
0.7 mi away
DoubleTree by Hilton Memphis Downtown
Show Prices
Show Prices
Show Prices
0.7 mi away
Holiday Inn Select Memphis - Downtown (Beale Street)
0.5 mi away
Sleep Inn at Court Square
Sleep Inn at Court Square
#12 of 136 in Memphis
4.0 of 5 bubbles 835 reviews
0.6 mi away
Madison Hotel
Madison Hotel
#8 of 136 in Memphis
4.5 of 5 bubbles 1,797 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Memphis Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Memphis Downtown

Property: Crowne Plaza Memphis Downtown
Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 136 Hotels in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Hotels.com, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your Crowne Plaza Memphis Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing