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“Poor room cleaning”

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Extended Stay America - Memphis - Mt. Moriah
Ranked #85 of 136 Hotels in Memphis
Memphis, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor room cleaning”
2 of 5 bubbles Reviewed 30 September 2013

Check your room before checking in, room was dirty. Was asked to move after a week in room, for what reason, said noise was coming from room. I work and sleep. Hotel over all apears to be in good condition.

Room Tip: Ask to see the room you will be given before check in, its your money.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DL G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 reviews from our community

Traveller rating
    13
    3
    6
    10
    13
See reviews for
7
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7
10
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Austin, Texas, United States
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 August 2013

The room was clean. The room we stayed in was non-smoking and did not have any fragrance odor. We've stayed at higher priced hotels and the rooms were not as good. The location was pretty central for going downtown or to Germantown or Cordova.

Room Tip: Always check out the room before paying for it if possible.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 1 August 2013

The only good thing about this hotel was the location-highway nearby,clean neighborhood close to lots of stores and restaurants.Outside this hotel looks very nice,lit-up and clean,but the inside tells a different story.While the staff is very nice,we had lots of issues with our room.No blankets,fridge didn't get cold enough,ice took way to long to make,coffee pot in room,but no coffee,not enough channels on tv,no toiletries,no hairdryer,furniture was shaky,lamps had a shortage in the switches and ceiling fan made a creaking noise as if it were hanging on its last cord and about to snap and fall!.I could go on but I think you get the gist by now.We've had pretty good experiences with other Extended Stays in Memphis,just wont stay at THIS one again!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trish R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefferson City MO
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 24 June 2013

First, let me start with the positives: it is in a good location. Very easy to get on and off the highway. The parking lot is well-lit. The stairways are clean (every morning, we smelled Lysol) and the rooms are clean. When we checked in, the gal at the front desk was wonderful. We had a couple of issues at check-in and she patiently and quickly resolved everything to the best of her abilities. The room is adequate size, the full-size fridge is a nice amenity. The bed was comfortable and there were plenty of pillows.

The negatives: the rooms are shabby, but we were able to live with it. We were there to see the sights, so the room didn't have to be opulent. However, the hotel has NO ice machines. There is NO blow dryer in the room. And worst of all -- NO blanket on the bed. When we asked for a blanket, we were told that guests steal the blankets so they no longer offer them. This left us to use the bedspread; we all know these are not regularly washed, so we were extremely unhappy with this. During our first night, we were awakened by the fire alarm. The emergency placard on the door instructed us to call the front desk -- we got no answer. After several attempts, we were told someone had started a fire while cooking (at 1am?) and that everything was fine. We were kept awake by the fire alarms intermittently sounding after this.

I think the staff do the best they can with limited resources, but wow. This was NOT a good hotel choice for us. We won't be back.

Room Tip: The people above and around us were so noisy, we couldn't sleep past about 6am. If you choose to...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JSMSMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Augusta, Maine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2013

I'm here working a 6 month contract at the VA in Memphis. Location is near major thoroughfares so it is very easy to get where you want to go in the metro Memphis area. Staff is friendly and they treat you like family. It seems to be in a very safe locale also with a police station less that 2 miles away on the very same road.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seebol g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed 23 April 2013

Arriving late afternoon - a zoned out druggie is dancing wildly in the parking lot.
The smelly lobby is filled with transients and drunks.
A review of Public Records available from the Memphis Police Department reveals a lengthy history of serious and violent crimes- including multiple armed robberies and a murder in the lobby.
There is no security in place.
Please don't stay or allow anyone you care for to stay here.
John R

  • Stayed April 2013, travelled on business
    • Service
Helpful?
5 Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 19 March 2013

Very friendly staff, clean rooms, great location, and a good value for the money. I've been a long-term guest a couple of times here, and I would recommend it to any of my friends. It's right off highway 385, so it's close to everything in the Memphis area. The staff treats you like family. The free grab and go breakfast is great.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CodaDeWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Memphis - Mt. Moriah

Property: Extended Stay America - Memphis - Mt. Moriah
Address: 6520 Mt. Moriah Rd, Memphis, TN 38115
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #85 of 136 Hotels in Memphis
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Memphis - Mt. Moriah 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Memphis
Memphis Extended Stay

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