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All reviews luna bar front desk beale street parking garage next door boutique hotel within walking distance perfect location great stay downtown memphis comfortable beds beautiful hotel fedex forum self parking rocky valet lobby robe
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Reviewed 19 February 2017

Spent 3 nights in the Napoleon in February 2017. Very nice hotel, great modern renovation of an old building. Rooms very comfortable and location perfect for short walk to Beale street. Rocky and the other evening customer service rep (forgot his name) are very personable and highlighted sites and locations to visit. I recommend this hotel for a Memphis visit.

Lone drawback was the young man manning the restaurant appears over his head. We received our morning coffee AFTER we were done eating. At one point he asked us "I look good, don't I?". Memorable exchange. The man at the table next to ours ended up walking out. It's a very nice restaurant and reasonable priced, I'm sure management will take care of the issue promptly.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank jeffjanemi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise C, Director of Sales at Hotel Napoleon, Ascend Hotel Collection Member, responded to this reviewResponded 21 February 2017

Thank you so much for staying with us. We appreciate you taking time to share your compliments about the hotel. Rocky, as well as our entire team is dedicated to make for a memorable, pleasant experience. We very much appreciate your comment concerning the waiter in Luna Restaurant, and you are correct, this will be taken care of. We look forward to having you as our guest again.

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Reviewed 16 February 2017

This hotel is super attractive from the street, and the interior is decorated in a modern, but classic design that is cool & relaxing. I have stayed here twice now for work trips, and both times I have been to concerts at night in Memphis... on those nights Hotel Napoleon was playing the artist that was performing in town--which is something that is not noticed by some, but I fully appreciate an 'experience' and I think that it is well thought out. The bartender had a great list of creative cocktails and I enjoyed the few that I got to try. The complimentary cookies at the front desk were fresh and delicious. The beds were comfortable and the location was perfect for downtown without being on a too crowded street--it was easily accessible by car getting in and out for business. Rocky and Kasey were both wonderful personalities that I looked forward to being greeted/welcomed by every time I walked through the lobby. They also both had great suggestions on where to go/what to do etc. There was also another gentleman at the front desk at night that was super helpful and even loaned me a Samsung charger for the night! Overall, service was above and beyond. Also, loved that there were bottles of water available and a coffee/espresso machine for guests. Will definitely stay here in the future.

Room tip: The corner rooms have the pretty curved windows in the corner--I just thought they were attractive to look at!
Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Amy R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise C, Director of Sales at Hotel Napoleon, Ascend Hotel Collection Member, responded to this reviewResponded 21 February 2017

Thanks so much Amy for staying with us, and twice already. You are part of our family now. :-) We appreciate you taking time to share such great compliments about your experience with us. Our entire team is dedicated to go above and beyond in every aspect, even down to the music playing. We also offer a discount in Luna bar with your concert ticket, so be sure and take advantage of that next time you stay with us. We look forward to seeing you again.

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Reviewed 14 February 2017 via mobile

Highly recommend staying at this hotel. Exceeded expectations: great location within walking distance of Beale Street, front desk staff called to see if we needed anything and helpful and professional valet service, spacious bathroom vanity, very comfortable beds and soft sheets, cookies and cappuccinos in the lobby. No negatives, this is a well run hotel.

Date of stay: February 2017
Trip type: Travelled with family
Thank Dana B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise C, Director of Sales at Hotel Napoleon, Ascend Hotel Collection Member, responded to this reviewResponded 15 February 2017

Thanks so much Dana. We love hearing from our guests about their experience. We look forward to seeing you again.

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Reviewed 10 February 2017

My wife travels to Memphis on a regular basis doing work for a local hospital. I’m glad she booked the Napoléon Hotel. For me I enjoyed the design elements of both the rooms and the public spaces. It feels like the owners have a modern yet understated taste level that is lacking in other hotels in Memphis. The staff was earnest and on point, the bathrooms were well laid out and designed. Overall I am thrilled to have this option when I visit Memphis.

If I were to fault anything some of the art looks bought off the shelf and I’m not a huge fan of exposed brick in the room. Things that won’t bother the vast majority of people.

Book this hotel and enjoy

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank saulweinburg09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise C, Director of Sales at Hotel Napoleon, Ascend Hotel Collection Member, responded to this reviewResponded 12 February 2017

Thank you so much for sharing your compliments and experience. We love hearing from our guests. We look forward to having you and your wife stay with us on your future trips to Memphis.

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Reviewed 8 February 2017 via mobile

Great new hotel, staff is eager to please. Nice quiet rooms which are very modern and well done - very clean. The food is excellent and the bartender is great. Chef came out to say hi and talk football! Great downtown location. Get the breakfast wrap!

Date of stay: February 2017
Trip type: Travelled on business
Thank scottb390
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise C, Director of Sales at Hotel Napoleon, Ascend Hotel Collection Member, responded to this reviewResponded 9 February 2017

Hi Scott, Thanks so much for your kind compliments. Our breakfast wrap is defiantly a favorite, Chef Eric and his group do a great job, as does all of our team. We will pass that compliment on. We appreciate you staying with us and look forward to having you as our guest again.

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