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Embassy Suites by Hilton Memphis
Ranked #31 of 138 Hotels in Memphis
Reviewed 4 April 2014

This hotel has management problems. I had to wait over four hours to check in and the front desk was not able to resolve this after repeated attempts by me to work with them. Room furnishings are old and worn as are the lobby furnishings. Hilton failed to honor its total satisfaction guarantee and credit me for this stay.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank W7521VWrichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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650 - 656 of 961 reviews

Reviewed 2 April 2014

The front desk staff was very kind and helpful..and all other staff too..Would stay here again in a heartbeat.we were always greeted with a smile!! There were no sheets for the pull out couch but after a call to the desk,they were there in less than 5 minutes.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
2  Thank Cindy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

We were givens a room behind the food court that was great. Very little noise and polite staff. The best bang for the buck! We will look for an Embassy Suites hotel each time we travel. The food was oitstanding



  • Stayed: March 2014, travelled on business
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Review collected in partnership with Easytobook.com
1  Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014 via mobile

Recently went to Memphis for the weekend. The hubby and I stayed here with friends you guys made the weekend experience worth the long trip there worthwhile. Loved the atrium was very nice and the breakfast was great waking up to.

  • Stayed: March 2014
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Thank Bridget_Lawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

My family and I stayed at this hotel for a quick spring break visit. The check- in process and reception were excellent, however we had problems with the housekeeping portion of our visit. Now granted it did appear to be a busy time but the first night it took 3 hours to get an extra set of towls delivered. I could hear the exasperation in the front desk representative's voice when I called to inquire about getting extra pillows. It seemed she was frustrated with housekeeping as well. The next day we had the same issue. We stopped by the front desk to request another set of towls be sent up but this time they never appeared. I had to call down again the next morning to get a set to be able to take a shower. To top it all off, we were out of the room from 9 in the morning until 6 in the evening and the room was not cleaned. Housekeeping showed up at 7ish to clean the room but by then it was time to get the kids ready for bed. The rest of the hotel staff was great but either housekepping is short staffed or just uber slow. Also per another review, there were a ton of kids probably due to the indoor pool. Either way it put a damper on our break away.

  • Stayed: March 2014, travelled with family
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1  Thank Tinesha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

The Embassy Suites is a long way from downtown Memphis but is worth the drive. This is a stunningly beautiful hotel with a garden-like interior and huge all-suite sleeping rooms. Service is good, breakfast is bountiful and included and wi-fi is free. The fitness center, indoor pool, and game room provides every amenity most travelers seek.

Quite simply, this is one of the finest hotels I've experienced in years. Very highly recommended.

  • Stayed: March 2014, travelled on business
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Thank civilwarguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

Used this hotel for business and pleasure trips for several years. Always clean and staff friendly and helpful. Very good restaurant and lounge area right in the hotel. Highly recommend when going through the Memphis area.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Memphis

Address: 1022 Shady Grove Rd S, Memphis, TN 38120-4119
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 138 Hotels in Memphis
Price Range: £148 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Memphis 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites

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