On Friday, August 3, 2012, my family and I checked into the Budgetel Inn located at 3005 MillBranch Road in Memphis, Tennessee. We were a late arrival guaranteed with a credit card. Our room, while sparse, appeared to be clean. We slept that evening and on the next da, Saturday, August 4th, left for our visit to Graceland. Upon returning to the room, my husband and children decided to take an afternoon nap while my mother and I spent time in the lobby.
At approximately 4 p.m., my husband awoke to find roaches crawling on the lapshade near his bed. He immediately brought this to my attention and I caught one of the roaches in a small cup of water. My husband and I went to the front desk and without making a scene, talked with the young lady who was the evening desk clerk. We explained and showed her what we had found in our room. She made note of the incident in a spiral-bound notebook and through the cup away.
At no time in our conversation did she offer us other accomodations. We then told her that we were not comfortable staying in the facility and checked out. We asked that we be compensated for that evening, but she told us that she did not have the authority to do so and gave us a business card. She printed the name of the manager who would be working the next day, a Ms. Daisy Hart and stated that we could contact her. She also annotated on our guest folio printout "DAYROOM ROACHES IN ROOM."
Upon arriving at our home on Sunday, August 5th, I contacted Ms. Hart who graciously acknowledged that she was aware of the situation, but that it would be up to the general manager to make the decision to refund our money. I asked if I could speak with him, a Mr. Jay Patel, but was told by Ms. Hart that he was not available but she would be talking with him and would contact me later.
On Monday, August 6th, I called the hotel again and asked Ms. Hart if she had spoken with Mr. Patel to which she stated that she had and he had related that he had checked the room and found no other bugs. Furthermore, he would be checking the next day and would get back with us.
On August 10th, I sent a letter to the corporate office of Budgetel requesting that the $86.97 charge be refunded to our credit card. As of this date, we have not had any response to our correspondence.
Today is Wednesday, August 8th, and we have had no further resolution to this issue.
- Official Description (provided by the hotel):
- Hotel features Interior Corridors, elevator, 24/7 guest services, business center, fitness facility, complimentary wireless internet access throughout the hotel, complimentary continental breakfast buffet, and guest parking is complimentary during stay. Guest rooms include 32 inch plasma TVs with premium cable and HDMI input, microwave and refrigerator in every room, pet friendly up to 40 lbs (refundable deposit is required), smoking, non-smoking and handicap accessible rooms available, in-room coffee makers, iron/ironing board, hairdryer, shower/tub combinations, complimentary toiletries (upon request), free local calls, alarm clock radios, wake up call service upon request .. cribs and connecting rooms are based on availability. ... more less
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- Also Known As:
- Comfort Hotel Memphis
- Comfort Inn And Suites
- Memphis Comfort Inn
- Comfort Inn Memphis