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“The nicest property in the area”

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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
Ranked #34 of 138 Hotels in Memphis
Certificate of Excellence
Reviewed 19 November 2013

I travel to Memphis frequently and used to stay at another hotel in the area. This was my first time at this Holiday Inn. It is a pretty new property. I think it is only 3 or 4 years old. The check-in was quick and easy. The room was very clean and the bed was comfortable. The internet speed here was quite good for a hotel and I had no issues with it. The exercise room is bigger than most and each cardio machine had its own TV although one of them was not working on one of the treadmills. The hotel also has an indoor pool which I did not use. There is also a restaraunt bar and restaurant which I also did not use. All-in-all a very nice hotel and I will be staying here again on my next trip.

  • Stayed: November 2013, travelled on business
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1  Thank Duane1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 - 134 of 293 reviews

Reviewed 16 November 2013

Check in was easy and quick. Room was well prepared was very comfortable, big spacious and clean. Didn't have to ask for a thing. Everything was there including an iron and an ironing board. Breakfast buffet was well done with a great selection including fresh baked biscuits. Sausage links were great and bacon was crisp. All personnel were friendly and helpful and presented a demeanor that they were glad to be there and gracious in their hospitality. Woflchase Galleria is literally within sight and a one minute drive. We were near the elevator and ice machine but heard nothing.

  • Stayed: November 2013, travelled as a couple
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1  Thank Lewis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

This property is large and attractive. Room was comfortable. But...I requested a room away from ice machine and elevator. He must have misunderstood because we couldn't have bee closer unless he set a bed right in front of the elevator! Then we went down for dinner. The "dining room" is in the bar. TV's at each booth...kind of like a truck stop. No table had been bused but that was understandable...there was ONE woman to tend bar, wait and bus tables. The wait for both menus and food was very long, but again, she was all alone. A manager came out from the kitchen area and instead of lending a hand he struck up a conversation with a lone female diner and then sat down at her booth and talked and talked and talked...and never did help. He seemed oblivious to the chaotic scene around him. The food was awful! Well, spouse's salad was ok but I ordered fried chicken and yuck! Flat chicken cutlet with a horrible coating...certainly nothing one would expect to find in the south. We'll probably be back in Memphis some other time. Want to guess where we will NOT stay?

Stayed: November 2013, travelled as a couple
2  Thank UMichAlum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this reviewResponded 21 November 2013

Dear UMichAlum,

We truly appreciate you taking the time to post your review. We are delighted you found our property large and attractive. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize for falling short of your expectations. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your feedback and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

As always Kim' get me in and out with very fast check in. Place is very clean and warm. Staff is always friendly. I like the fact the whole place is non smoking. Food was good also. Everything is real close and it is also easy to get to. Thanks Kim

  • Stayed: October 2013, travelled on business
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Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

I enjoyed my stay. The bed was very comfortable, the staff was friendly and the pool was excellent. The Saturday breakfast buffet staff were so nice. Also appreciated was the fridge and microwave already added to each room.
The mall is in walking distance and has a theatre inside.

  • Stayed: October 2013, travelled with friends
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1  Thank CYJ483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

This hotel was great. Next to a large mall and lots of places to eat. Wouldn't recommend the hotel resteraunt. The staff was very helpful. Had car service to take me where I wanted while I waited to be able to check in.

  • Stayed: October 2013, travelled on business
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Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013 via mobile

We spent the night here in the last night of our 2 week fall road trip. I am a platinum elite rewards member so I always stay in a ihg property. I must say we saved the best for last. The front desk staff were very courteous and went out of there way to make sure everything was perfect for our stay. My only regret was that we only had time to stay here one night. But since I am from arkansas I travel to memphis often so I will make this my new home away from home. Everything from check in to bedding to housekeeping staff were always going above and beyond. Thank you for a great stay. See you soon 2 weeks to be exact!!

Stayed: October 2013
Thank Terri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

Address: 2751 New Brunswick Rd, Memphis, TN 38133-2146
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Memphis
#19 Family Hotel in Memphis
Price Range: £102 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more   less 
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Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria

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