My husband and I are not the type of people who complain or write negative reviews. However, after two separate yet similarly disappointing experiences with the service at Sweetgrass, we felt the need to comment. There is one criticism, we have about the food, which we will add at the end, but our main issue was with the service.
On two occasions, we have eaten at Sweetgrass on a Sunday night and sat at the bar. The service we received from the bartender Johnny was sub-par. On the first night, we ordered drinks, Johnny told us the specials and we took time to decide what we wanted. I wasn't until we ordered that Johnny told us that they had run out of some items on the menu, which happened to be fish and chicken, both items we ordered. Not a huge deal, it would have been nice to get that information before deciding what to order. Still, not a great job.
Last night, though, was definitely a disappointing performance. First, we ordered drinks, which tasted good, but they were not cold! They were served with ice, but the soda/mixer he used in the drinks were obviously not cold. Then my husband ordered the quail, which was supposed to come with a broccoli mac 'n cheese. When he got his plate, it was served with grilled nectarines and no mac 'n cheese. When we asked Johnny about this, he said, "Awww man, I should have told you when you ordered..." they were not serving the mac 'n cheese with the quail. All he said was sorry. I had to ask if we could get a complimentary side, like the squash flan, considering mac 'n cheese is just as much of a draw as quail. He did accommodate our request, but it should have been his suggestion.
On a food note, we were also disappointed with the yellow squash goat cheese flan. This is a dish we have had there many times before and it has always closely resembled a flan. Last night, it was a liquid puddle on the plate...not excellent.
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