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“Huge Disappointment”

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Baymont Inn & Suites Memphis East
Ranked #51 of 136 Hotels in Memphis
Flint, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Huge Disappointment”
Reviewed 4 June 2014

This was a group trip and we had reserved 9 rooms. The staff on duty at the desk during check in was very nice and friendly. Check in was slow but very smooth.
The rooms were not in such good shape. There was one where the hairdryer had been pulled out of the wall, another one that the AC was not operating, one had a toilet that wasn't flushing. But the topper was the one that had a leak in the bathroom over the toilet, (just wondering where that water came from?) there was water that showered down every so often. Very nasty. When it was reported to the desk, they checked it out and said it wasn't so. I showed them the picture I had taken, but the manager still seemed not convinced. It "showered" every day that we were there. We did check out earlier than anticipated because of the less than desirable room conditions, as well as the green pool. Part of our group participated on this trip for swimming, but the only thing able to swim in that pool was the ducks. It was green and slimy.
I would attach photos of the pool and the bathroom but this site will not allow it.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank 2849Pass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Alexandria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

I stayed at the Baymont Inn & Suites Memphis East on 5/29/2014. The number one positive experience I had was the staff was very friendly. The number one negative experience was the location of the hotel and other things located on the exit. Everything else was pretty much average.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank Aaron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damascus, Pennsylvania
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 May 2014

We were passing through and was looking for a hotel that would take our cats. This one did. Of course, you had to pay a rate +taxes for the cats. Gone are the days when hotels did not charge for cats and I would know as my working years included 25yrs. in a NYC central park hotel. The room was clean, a bit tight and they could pare down the bulkiness of the furniture. But, all in all, it was clean and the breakfast was fine(incl. in the rate). I hope to return here on my way back to NM for the winter months. Please carry green/black tea - I am not a coffee drinker. Thanks,
Please take this complaint as a critical one from one who has been in the hospitality business and have stayed at many 5star hotels nationwide.

Room Tip: ask for a room not facing the garbage dump...mine did, but we were too tired to move with the cats.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Vijaysinghdesimone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis
1 review
Reviewed 29 May 2014

The hotel had problems with their satellite. There was no TV all night. When asked for a refund the next morning, the clerk said this was not the fault of the hotel but the satellite company. WHAT!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Aretha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol Stream, Illinois
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014

A friend and I stayed here for two nights in May. Ill make it short & sweet, this isnt the Ritz.
1) Room was clean - beds, bathroom, floors - and came with a microwave and mini fridge that both worked well.
2) Bed was comfortable but the comforter was questionable. It was more a heavy quilt with a flat sheet on it. None the less, it did the job.
3) Front desk was nice and courteous.
4) Breakfast was meh. Basically a cold breakfast with bagels, toast, cereal and juice. No eggs which was a disappointment for me but they do have a waffle machine. There is a Waffle House right across the street. I recommend going there if you want a "real" breakfast but be warned, they use a days worth of butter on everything.
5) No issues with parking and I never questioned the safety of myself or my vehicle.
6) Other guests - rarely saw them but my friend stated we did have an incident were it sounded like a guest member that had a little too much to drink tried to get into our room. I sleep like a log so I didnt hear anything but nothing came of it. Since the keys are coded to each room, they had no chance of getting in and let us after a few mins.
7) Only issue we experienced was the electricity would shut off every once in a while. Ill take it with a grain of salt we had the TV going, 2 phones plugged in, the mini fridge going and probably a blow dryer running all at the same time but it wasnt a big deal for us. It would come back on after a few mins.
Over all I would stay here again. If you are not picky about amenities and just need a decent place to sleep, shower and relax, this is a great alternative to a pricey hotel.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sasravenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mill Valley, California
Level Contributor
275 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 28 May 2014

...because this place turned out to be much better than what the reviews had been saying. I wouldn't give it a 4 star but a definite 3 1/2 stars. Nice people. Nice king size bed. Breakfast was pretty lame and ended early. My only suggestion would be that when a guest needs something in the room (we asked for an extra blanket), please bring it to them rather than requiring them to get dressed and come down to the front desk to pick up.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cindynor41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Memphis East

Property: Baymont Inn & Suites Memphis East
Address: 6020 Shelby Oaks Dr, Memphis, TN 38134-7405
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Memphis
Price Range (Based on Average Rates): £
Hotel Class:2 star — Baymont Inn & Suites Memphis East 2*
Number of rooms: 96
Reservation Options:
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Also Known As:
Baymont Inn And Suites Memphis East
Baymont Inn & Suites Memphis East Hotel Memphis
Baymont Inn Memphis East
Memphis Baymont Inn

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