I stayed at the Baymont Hotel in Memphis TN East. Accidentally I left my comforter in the hotel room. I was traveling across country at the time. I contacted them about sending it back to me and billing my credit card. The manager informed me that they wouldn't do that for me and they certainly wouldn't wouldn't drop it off anywhere to ship. I had to send them a container with a prepaid air bill. How was I supposed to know what that amount would be? After being put on hold through USPS, I called Fed Ex and opened up an account. They said they would pick it up that afternoon. I called the hotel to let them know. When Fed Ex arrived they were told that the box wasn't big enough to ship the comforter in. I had requested if there was any problem to please call me. No call. 2 weeks later when I returned home I discovered that nothing was shipped. I called them only to have the snotty rude manager tell me that she couldn't be bothered to find a box. I then used my company's corporate account to express mail them a box with a return air bill and told them the driver would wait for them to tape up the box and would take it. Still no comforter. This week I got a phone call from Mailboxes Etc. (who uses UPS) wanting to know what they were supposed to do with "this comforter". I told them that it was supposed to be shipped USPS using the corporate account air bill in the box. So the snotty manager who was the most inhospitable person in the hospitality industry that I've ever encountered did indeed take the box somewhere to drop off and managed to screw that up too. Something that should have only cost $30 ended up costing me over $100. My first stay at this chain of hotels and probably my last. Customer service is so important, they are the liaison between the customer and the company.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hotels.com, TripOnline SA, Traveltool, S.L.U., Agoda, Evoline ltd and HotelQuickly so you can book your Baymont Inn & Suites Memphis East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Baymont Inn And Suites Memphis East
- Baymont Inn & Suites Memphis East Hotel Memphis
- Baymont Inn Memphis East
- Memphis Baymont Inn