My family and I were on a road trip from Virginia to California and back. We stayed in hotels in several states across the country. This was the Worst Hotel we came across. I made a reservation through Hotels,com while on the road. I read the many great reviews about this hotel and had come to depend on the reviews of other travelers. It was approximately 11 pm and we were getting weary and needed a place to sleep. Upon arriving at the hotel as I proceeded to get out of the car my husband said , "wait, let me walk you in. There were a couple of suspicious looking gentlemen standing around the front door. There was a lot of activity around this hotel.. People were walking back and forth. The outside of the hotel was not clean, there were oil spots from cars at the front entrance and the entrance wasn't clean. It was late so I went in and checked in. The lobby was in need of an update and the persons behind the counter were not professionally presented. He told us we could drive our car around to the side to the other door to unload our belongings. There was a large sign in the parking lot advising residents to take all of their belongings out of their cars. The gentleman who checked me in was friendly so I asked him if this was a safe place to stay . He mumbled something. His shirt was not tucked in but it was late so I overlooked that too. We did not unload our suitcases because my husband wanted to check out the room first. He and my grandson came back downstairs and said the room was not clean. They said there was ice in the sink, trash in the trash cans and the towels were used. They said the room smelled smoky. I had requested a non smoking room.
Now there was a lady at the desk and I told her we could not sleep there so the gave me a key to another room on the first floor by the back door. She said we should look at that one to see if we liked it better. Upon inspecting the beds we noticed that both beds has stains on the sided of the mattress that looked like someone spilled something brown on them. The beds were made but the floor was dirty. As we left the room we noticed that the hallway was dirty and had not been vacuumed. There was plaster dust along the hallway and candy along the walls. There was a smell as well. We went back to the front desk to tell the lady that we could not sleep there and requested a refund. She said she could not give us a refund because it was made through a third party. I got in the car and called Hotels.com and reported this and requested a refund to my debit card. The person from Hotels.com said the owner did not want to refund my money but finally agreed and it should be back on my card. Well that was not true. The money was not refunded to my card. As I was sitting in the parking lot on the phone I noticed that in the Waffle house in the adjoining parking lot a Police officer was stationed at the door of the restaurant. All of these things, including the nightlife around the hotel led me to believe that I had been mislead by all the wonderful reviews of this hotel. So here we were a family of four sitting in the ghetto at a rundown hotel trying to find another place to go. Don't believe the reviews. I believe they were written by the hotel staff. This is a flop house. Go to a safe and clean place where you can relax. Oh I failed to mention the bullet proof window at the front of the lobby. When we went to return to the lobby of the hotel, the front doors were locked. The man in front of us spoke to someone through the small opening in the bullet proof window. Another man was exiting the hotel so the sliding doors opened and we were able to get in. Don't bother with this dump,
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- Also Known As:
- Drury Inn & Suites Memphis Northeast Hotel Memphis
- Drury Inn And Suites Memphis Northeast
- Drury Inn Memphis
- Drury Inn Hotel Memphis
- Drury Memphis