My wife and I checked in for the Valentine's Day special package. We also had dinner in 83 Grill. 83 has some of the very best food in Memphis. The service is good and the food is creatively prepared. Great.
Service at the hotel started out well enough--greet by name and all of that. However, the room was freezing. There were supposed to be flowers in the room, and when I called the front desk to ask about them, I was again greeted by name and told they would be delivered "soon." After dinner, still no flowers. I was told they would be delivered "soon." Since it was 9:45 p.m., we really were too interested. The room was close to a club, and was unbelievably noisy until 2:00 a.m. When we checked out early on Feb. 15, I was greeted by name, and when I asked about the flowers, I was told that there were some in the office, and the desk staff would get them! Frankly, I'd forego begin greeted by name if the hotel would deliver the goods it was paid for, heat the rooms, and provide some noise insulation along with a working coffeepot in the room.
When I arrived home, I had a call from the head of housekeeping to apologize for the hotel service during my stay. I was offered a voucher for another stay so the Madison could show me how great it is, but the voucher hasn't arrived. Could it be another promise that won't be kept? Oh, well, the second stay would probably be no better than the first. I'll be going back to the Peabody--consistent--good service, and the staff there remembers your name too.
Overall, I'd say the Madison is overhyped and under delivered. The one bright spot is the consistently great food at 83 Grill. I'll return there.
- Official Description (provided by the hotel):
- The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this stylish luxury hotel is the select address for cosmopolitan travelers. It is known as downtown Memphis’ most celebrated luxury venue and the 1st Small Luxury Four Diamond Hotel – The Madison. ... more less
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- Also Known As:
- Madison Hotel Memphis