I was looking forward to our stay based on all of the great reviews shown here. After completing our stay I honestly cannot understand why all of the hype on here. We arrived close to 4pm to check in. There were 3 men at the door/valet stand. There were no other guests around but for some reason they did not walk to greet us or to assist with bags and get our car. No joke. I have never had this happen anywhere. Finally we start unloading our bags and someone came over to get the car valeted - but still no offer to assist with baggage so we carried everything in. The woman at the desk assisted us with check in - no smile, no warm welcome - not rude but not pleasant either.
We had reserved a king room for 2 nights. As we walked into our room the first thing I noticed were brown spots on the white pillow cases on the bed; gross. There was hair on the bed also. Walked into the bathroom and the bathtub was absolutely disgusting covered with hair ALL over the bottom of the tub. I'm not just talking a hair or two. It was literally all over - this bathtub had most definitely not been cleaned. Totally unacceptable.
We gathered our luggage and walked back downstairs to inform the front desk. They apologized and offered another room - I'll skip all of the details here but long story short we waited nearly 25 minutes just for another room. They provided an upgrade which was a nice gesture but unnecessary especially with a very long wait - we just wanted a clean room. We finally get to our room and upon first glance it was much cleaner and we let them know. However, after we started to get settled here is what we found: dirty refrigerator with spilt soda/sticky mess all inside the doors...and items left from a previous guest. Extremely dusty furniture- tables, tv stands, floors. The second bathrobe had some type of red sauce on it - clearly had not been washed. We were so tired that we just went with it at this point and didn't complain.
I understand this review may sound extreme like I am some type of angry guest - but unfortunately that's not the case. This was truly our experience.
The rooftop bar was lovely with great views - but poor service. The only saving grace was the younger gentleman at the front door who assisted us with our bags on our checkout day (July 17th around 12:30pm). He was very friendly and helpful.
- Official Description (provided by the hotel):
- The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this stylish luxury hotel is the select address for cosmopolitan travelers. It is known as downtown Memphis’ most celebrated luxury venue and the 1st Small Luxury Four Diamond Hotel – The Madison. ... more less
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- Also Known As:
- Madison Hotel Memphis