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“Would stay here again”
Review of Madison Hotel

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Madison Hotel
Ranked #8 of 136 Hotels in Memphis
Certificate of Excellence
Ottawa, Canada
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Would stay here again”
Reviewed 18 August 2014

We stayed two nights in a junior suite: small kitchenette, living room, bedroom and luxurious bathroom. The couch in the living room was not that comfortable for sitting and watching TV but the bed was super comfy and the whole suite was very clean. All of the staff we encountered were friendly, professional and helpful. The location is excellent, within easy walking distance to Beale Street. Wifi was included and we used valet parking ($29). We had breakfast in the lobby restaurant and it was ok - they mixed up my order with my husband's so my grits were on his plate and his potatoes were on mine. Next day we ordered room service for breakfast - there was only one napkin for the two of us and they forgot to include forks. These little oversights are the only reason we didn't give this hotel a 5-star rating. Had drinks one night at the rooftop terrace - excellent view overlooking the Mississippi.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy S, Manager at Madison Hotel, responded to this review, 25 August 2014
Maria,

Thank you for taking time to write a review of the hotel. I am glad you enjoyed your room and the hotel. I am sorry for the issues in the restaurant and I will have our food & beverage director look into the issues that you encountered. I look forward to seeing you at the Madison the next time you are in Memphis.

All the best,
Kristy Sellers
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (319)
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English first
1 review
Reviewed 17 August 2014

Smallish, but certainly an adequate sized room for a downtown hotel. The price compares favorably to other downtown Memphis hotels. The rooftop view is outstanding and highly recommended.

Valet parking, as usual, was too high, but during our second night we parked in a covered garage for eight dollars. (It was the same garage that a nearby hotel uses for their valet parking). Included internet was spotty.

The walk to Beale Street is a short one, but at night one must pass a lot of empty and rundown storefronts. During my stay 12 years ago, the trolley was running, which made the trip feel safer.

Room Tip: Our corner room next to an elevator didn't have much of a view, but we couldn't hear the ele...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy S, Manager at Madison Hotel, responded to this review, 25 August 2014
Joe,

Thank you for taking time to write a review. I am glad that you enjoyed the hotel and Twilight. Look forward to having you back at the Madison.

All the best,
Kristy Sellers
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
st. louis
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 August 2014

The staff was phenomenal. The check-in, and concierge were super friendly.The room was modern, clean. The bar upstairs was a destination on its own. We didn't use the valet but reasonable parking across the street from the hotel. Beautiful artwork on the walls. Other gusts told us the restaurant was great .

Room Tip: Ask for upgrade to suite.
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  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank everywheremom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy S, Manager at Madison Hotel, responded to this review, 25 August 2014
Thank you for sharing a review of the hotel. I look forward to seeing you the next time you are in Memphis. See you soon!

All the best,
Kristy Sellers
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marion, Arkansas
1 review
Reviewed 16 August 2014

Have stayed at this hotel multiple times and have never had and issues. The location is great!
It's within walking distance to Beale Street and the river. Good workout facility. The room is little worn down but very clean. The Madison roof top has the best view. Carlos at the Twilight bar (yes, the same guy from the Westin bar) is hilarious and our favorite bartender in Memphis. His service was outstanding and we want to bring him home. Downtown Memphis is the best for great restaurants and live music.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy S, Manager at Madison Hotel, responded to this review, 25 August 2014
Mary,

Thank you for your review. I am glad you enjoyed Twilight and Carlos. Hope to see you again soon.

All the best,
Kristy Sellers
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
Reviewed 16 August 2014 via mobile

Another great stay. Second time this month. Moved from the Peabody to here. Service great, rooms clean and well redecorated. Highly recommend this place. Hands down the best roof top views in the city. I suggest you eat the green tomatoes Benedict.

Stayed August 2014, travelled as a couple
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy S, Manager at Madison Hotel, responded to this review, 25 August 2014
Jim,

Thank you for your review. It has been a pleasure having you at Madison and we look forward to seeing you again soon.

All the best,
Kristy Sellers
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level 4 Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 August 2014 via mobile

My husband and I stayed at the Madison for the weekend, upon valeting or car to check on we were upgraded to a suite with river view. The room was spacious and very comfortable. The hotel was clean and the staff very friendly and knowledgeable. We were given two $10 vouchers for the restaurant in the lobby, and had breakfast there, which was good. The rooftop lounge was a great place I take in the sunset and have a drink or two.

Stayed August 2014, travelled as a couple
Helpful?
Thank drewjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy S, Manager at Madison Hotel, responded to this review, 15 August 2014
Thank you for your review. I am glad you had a great weekend at the Madison in your Riverview King Suite. The rooftop bar, Twilight definitely has the best view in Memphis. Look forward to seeing you again.

All the best,
Kristy Sellers
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, UK
Level 6 Contributor
105 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 13 August 2014

We had a nice big room on the 14th floor with a large bathroom and a view of the river. We booked a junior suite but hadn't expected a view so this was a pleasant surprise. I didn't like the decoration of the room but it was clean and comfortable. We paid a good price so overall it was a positive experience. There were a few things that could have been better. There was a rug in the room that was a trip hazard that we had to move ourselves. Our room was cleaned on one of the days but there were no bath towels and it took two attempts to get towels delivered. There was a chocolate on the first night's turndown but not after that. Breakfast was expensive, even with a $10 discount voucher, and the food was disappointing. The door staff weren't the most helpful. The valet parking was expensive but the Brinkley garage round the corner is $6 and at the weekend on street parking is free.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank tourist_or_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angie H, General Manager at Madison Hotel, responded to this review, 15 August 2014
Thank you for the kind words and for your candid comments. I will address your concerns with the appropriate departments immediately. I hope you will visit us again and allow us the opportunity to showcase our true service culture.

Sincerely,
Angie Hines
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Madison Hotel

Property: Madison Hotel
Address: 79 Madison Ave, Memphis, TN 38103-2137
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Memphis
#7 Romantic Hotel in Memphis
#10 Family Hotel in Memphis
#11 Business Hotel in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Madison Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this stylish luxury hotel is the select address for cosmopolitan travelers. It is known as downtown Memphis’ most celebrated luxury venue and the 1st Small Luxury Four Diamond Hotel – The Madison. ... more   less 
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Also Known As:
Madison Hotel Memphis

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