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“Hotel stay was decent. Valet leaves a lot to be desired”

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SpringHill Suites Memphis Downtown
Ranked #26 of 138 Hotels in Memphis
Reviewed 27 February 2014 via mobile

Bed was fairly uncomfortable, I'm pretty sure the sheet was directly on the mattress. Valet and self park at both $15. Dropped my car off to no one one night and left my keys at the desk. Next morning had to wait over 20 minutes to get my car from the valet.

Stayed: February 2014, travelled on business
Thank Smittie684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this reviewResponded 5 March 2014

Dear Guest,

Thank you for your comments concerning your stay with us at SpringHill Suites, Downtown Memphis. I apologize that you weren't competely satisfied with our valet service or our bedding. Our bedding is part of the Marriott package and most of our guests are pleased with it. Your feedback is very important to us and I will certainly relay your issues to our valet manager and my staff.

Again, thanks for taking the time to give us your feedback!


Sincerely,

Susan Covington
General Manager

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430 - 436 of 853 reviews

Reviewed 24 February 2014

Perfect location for downtown siteseeing. Room was very clean, staff was very professional. Our room had two double beds and a sofa bed. it was great for a family of four. Two flatscreen TVs and well laid out. We will definitely stay again.

  • Stayed: February 2014, travelled with family
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Thank garryseay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this reviewResponded 25 February 2014

Dear Guest,

Thank you for your feedback concerning your recent stay at SpringHill Suites, Downtown Memphis. I am so glad to hear that you enjoyed your stay and the accommodations and amentities the hotel has to offer. I hope you will stay with us the next time you travel to Memphis. If I can ever be of service, please feel free to contact me directly.

Sincerely,

Susan Covington
General Manager

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Reviewed 21 February 2014

This hotel is easily accessed from the interstate and it's a great walking location for Beale Street.

Our room was large and spacious, overlooking the bridge across the Mississippi. Everything was in good order and very clean.

The hotel is about six blocks from Beale Street and there is a trolley stop just outside the hotel doors. Lots of restaurants and shopping within walking distance.

Valet parking is $15. Self parking is $15.

All-in-all, a very nice hotel. Price was a little higher than we've spent on similar accommodations in large cities, but that seems to be the norm for downtown Memphis.

Room Tip: Loved our view overlooking the river. Our room was next to the ice machine and elevators but we did...
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  • Stayed: February 2014, travelled as a couple
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2  Thank MNM1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this reviewResponded 25 February 2014

Dear Guest,

Thank you for your comments concerning your recent stay at SpringHill Suites, Downtown Memphis. I am so glad to hear that you enjoyed your stay and hope you will stay with us again the next time you travel to Memphis.

Sincerely,

Susan Covington
General Manager

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Reviewed 2 February 2014

We drove to Memphis for our 24th anniversary without reservations. After looking over the reviews we decided to stay near Beale Street but not so close that the noise would keep us up at night. It was by chance that we chose the Springhill because there were numerous accommodations that fit what we were looking for.

All of the staff was very polite and gave great advice to questions we had. Our room was clean and spacious, it faced the river so there was a great view, the trolley was directly behind the hotel, Beale Street was only 6 blocks away and great restaurants were within walking distance.

The thing set this hotel apart from others we stayed at was the morning breakfast. Not only was it good and hot but if you're lucky enough to have Mrs. Peggy working that day you will know who she is by the warm reception she gives guests, to offering a tray to carry up breakfast when she sees you trying to carry arm loads of plates & cups or tips on how to keep your food warm so your wife can enjoy breakfast in the room.

Room Tip: Ask for a room on the highest floor, you may still hear "back up" alarms on buses but that...
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Stayed: February 2014, travelled as a couple
4  Thank Ciera_Cruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this reviewResponded 3 February 2014

Dear Guest,

Thank you so much for your comments concerning your recent stay with us at SpringHill Suites, Downtown Memphis. I am so glad to hear that you enjoyed your stay and all the amenities the hotel has to offer. I was especially glad to hear about the service you received from one of our breakfast associates. We want all of our guests to feel that the hotel is their "home away from home" while they are in Memphis.

Please feel free to contact me directly if I can ever be of service in the future.

Sincerely,

Susan Covington
General Manager

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Reviewed 2 February 2014

I really didn't want to give this a poor review but the bathroom was so gross. When you can count over 20 pubic hairs on the bathroom floor there's a problem. It's almost like they didn't mop like ever! Gross!
The location was great. Room was spacious. Staff in breakfast area were really nice.
We've stayed here before but probably will not return.

Stayed: January 2014, travelled with family
1  Thank Heard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this reviewResponded 3 February 2014

Dear Guest,

I appreciate you taking the time to give us your feedback concerning your recent stay. Your feedback is very important to us and only helps us to improve our service. I apologize that you had a problem with the bathroom in your suite and I have addressed the issue with the housekeeping supervisor. I can assure you this does not represent the cleanliness standards of our hotel and I certainly appreciate you bringing it to our attention.

Sincerley,

Susan Covington
General Manager

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Reviewed 30 January 2014

The location is so convenient that we did not miss not renting a car. The trolley is right outside the door; however, we choose to walk most places. It took us about 15 minutes to walk to Beale Street (without walking too quickly). The price of the Hotel is competitive for downtown. The rooms are a good size and include conveniences like microwave, refrigerator, wet bar. The staff in the breakfast room are great and come out to speak with guests. Very friendly. The registration staff are okay but less friendly.

We had two problems that could have spoiled our stay; however, the issues were dealt with promptly. That is a very good outcome based on comparison with some hotels that act as though YOU are the problem, when you present one to them.

A tip for your stay. There is a free shuttle that rotates between great sites including Sun Records, Graceland, Rock and Roll Museum, and the Heartbreak Hotel. You can pick it up at the Rock and Roll Museum near Beale Street. Call them for the route schedule. No need for a car and the parking expenses if you plan the stay in this tourist section.

Also, the gym is small but has enough equipment for cardio and strength training.

Room Tip: We stayed in the main building and did not go into the old Kress Building portion. Therefore, I can...
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  • Stayed: January 2014, travelled with family
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Thank Sherland C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCovington, Guest Relations Manager at SpringHill Suites Memphis Downtown, responded to this reviewResponded 3 February 2014

Dear Sherland C:

Thank you for providing this valuable feedback regarding your recent stay at SpringHill Suites Memphis Downtown. We appreciate your kind remarks, and I am happy to hear that we were able to immediately resolve the issues you mentioned.

Should you wish to discuss your stay further, I am available at the contact information below.

Thank you again for staying with us, and we hope to see you again in the future!

Kelly Hill
Guest Services Manager
SpringHill Suites Memphis Downtown
901.522.2100 | khill@summitmgmtcorp.com

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Reviewed 28 January 2014

We stayed at the Springhill first in November right before Thanksgiving. We were able to get a last minute appointment at St Jude's for our youngest and needed a place to stay close by. The 5 of us were very comfortable in our room which had a nice view of the Mississippi River bridge. Our second and third stays were right after Christmas. Our daughter had a procedure at LeBohneur Children's Hospital and we needed a place to stay before and after she was in the hospital. These 2 rooms were both on the street car side of the hotel. We could hear the street cars but they did not bother us and none of us lost sleep from the sounds. The view of the square was nice especially on New Years Eve with all the horse pulled buggies.

Breakfast was good each morning. Each of our rooms fit the 5 of us comfortably. The staff was nice and helpful. The valets were friendly and quick even in the freezing cold temperatures. We will stay here again next time we need a hotel room in Memphis.

  • Stayed: December 2013, travelled with family
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1  Thank Hestia_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this reviewResponded 29 January 2014

Dear Guest,

Thank you so much for your comments concerning your recent stay at SpringHill Suites, Downtown Memphis. I am so glad you enjoyed your accommodations and that we were able to be your "home away from home" during the holiday season.

Again, thank you so much for taking the time to give us your feedback. If I can ever be of service in the future, please feel free to contact me directly.

Sincerely,

Susan Covington
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Memphis Downtown

Address: 85 Court Ave, Memphis, TN 38103-2230
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Memphis
#24 Family Hotel in Memphis
#25 Business Hotel in Memphis
Price Range: £123 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Memphis Downtown 3*
Number of rooms: 102
Official Description (provided by the hotel):
Spacious, all-suite hotel located 10 mi from Graceland; minutes from area restaurants and businesses. ... more   less 
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Also Known As:
Springhill Suites Memphis Downtown Hotel Memphis
Memphis Springhill Suites

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