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“Plenty for the Money”

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Homewood Suites by Hilton Memphis-Poplar
Ranked #16 of 136 Hotels in Memphis
Certificate of Excellence
San Diego, United States
1 review
“Plenty for the Money”
5 of 5 bubbles Reviewed 21 July 2014

Booking with Homewood Suites is definitely a good value. You have more than a just 4 walls because you get a full refrigerator, microwave and living area to relax in. I was impressed that breakfast and dinner was included along with a happy hour which actually served good beer (wish they had wine too :))

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Stephanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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644 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
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  • English first
  • French first
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  • Any
English first
Florida
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

Once you figure out the crazy road system of this area, this hotel becomes a good option. Within technical walking distance of a Starbucks, restaurants and other amenities. The technical part is that you'd have to cross over major roadways/highways. Safer to just drive. The staff is warm and welcoming and the breakfast options change daily. I love that as I don't like eating the same thing daily. Get in there early if you want a chance at the waffle griddles as they are hugely popular. There is a free shuttle service that will take you places within 5 miles and Rick, the driver, is a font of insider tidbits and super friendly. The beds are comfy and the kitchenette comes with a full size refrigerator, dishwasher, microwave, coffee maker and sink. Whatever this property is lacking, the staff more than makes up for it. You are within 7 miles of all the major sights of Memphis and the airport.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank tadec5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

We held our family reunion here this weekend and everyone said their stay was phenominal ( I heard that word used over and over!) Ashley Cox, one of the Sales Coordinators, went above and beyond expectations to ensure that we were happy and satisfied. The hotel staff were all exceptionally gracious, helpful and friendly. The free breakfast was awesome and home-cooked by the great kitchen staff, especially Vicky who helped me plan in advance for the vegans in our group. The breakfast room is large, sunny and beautifully decorated and leads to the outdoor pool, basketball court and grill cook-out area. The Conference Building where we held our Meet & Greet, family dinners and Talent Show was perfect for all our events. The meeting room on the first floor of the Conference Building had French doors that led to an outdoor grill and patio where some of the guys in our group enjoyed their cigars. We stored our food in the full size refrigerator and freezer in the large kitchen in the Conference Building and there was a microwave to heat food in (no stove). We loved the two bedroom suites where three generations of one family were all together comfortably. Each room had a stove , full size refrigerator and living room. They are renovating soon so next time we stay the rooms will be even more fabulous. Everyone wants to come back again.

Room Tip: Ask for a ground floor room if you are handicapped or have trouble eith stairs and book early. Ther...
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Shiree G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 14 July 2014

I dont' want to bash so I will give you an overview. We have stayed at all Hilton Hotels family brands over the years and this was the worst experience we have ever had. With that being said I do want to give credit where it is due by stating that the Staff Was wonderful, especially Kinetra, guest services front desk lady and the main Kitchen gal. Let me say the property is beautiful and the rooms are decently clean, but the housekeeping really lacked. There is supposed to be a renovation in October so you may want to wait and stay there after it is complete.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank 833bethanym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starkville, Mississippi
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 9 July 2014

Check your bed linens - quality is terrible. Also, check the furniture - some badly stained which makes you question the cleanliness. Usually love Homewood Suties, but this one did not meet the standards of the others we have stayed in. The breakfast was one bright star in the stay. However, other items such as the poor bed linens lowered the experience.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank bmetts467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, 14 July 2014
Hi bmetts467,

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

Thank you,

Corey C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waldorf, Maryland
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 8 July 2014

The rooms at this Homewood was okay not like others I been to. I think maybe they should work on cleaning the carpet and couches other than that the staff at this Homewood Suite was incredibly good the breakfast and dinner staff. The front desk staff was phenomenal with everything we needed for our stay. We DC Premier baskeball team had about 10 rooms for our 13u basketball team and they themselves enjoyed it. Two of the front desk workers that I surely remember is Kenitra Partee she was sooo polite, nice, and did what she could to make our stay pleasant. Paige is the other front desk person but I don't remember her last name; but was very helpful with everything that was brought to her attention. The shuttle driver Rick whom last name I don't remember was really tremendous he help us while we cooked out on grille, took us places and if time permitted he even waited or came back to take us back to hotel. I just want to share with others that my/our stay was soooo good.
So please if you go there ask to meet Kenitra Partee, Paige, and Rick the driver and you will see for yourself how good and helpful they are; again thanks Kenitra, Paige, and Rick

Room Tip: Rooms inside hotel with elevator is much better to me.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank ericmoses961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Georgia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 7 July 2014

We usually enjoy staying with Homewood suites but this stay we did not enjoy. First of all it was overcrowded. The crowd in the mornings for breakfast where overwhelming with no place to sit. We didn't even bother to attend the dinner. The pool water was dark green and it took two days for someone to tend to the pool. We didn't get to swim at all during our four-day stay. Further the sofabed needs to be thrown out. It was impossible to sleep on it. On one occassion we didn't receive bathroom tissue nor towels. Also, a guest let his service dog use the bathroom on the terrace. I will not stay at this particular Hotel again.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peachmoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, 9 July 2014
Hi Peachmoni,

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and sincerely apologize you were disappointed by the condition of our outdoor pool. We have addressed the issues with our maintenance team and we will keep your comments in mind as we continually work to improve our guest experience. We hope you will consider staying with us again in the future so we may show you the quality accommodations you have come to expect from our family of hotels.


Best regards,

Corey C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Memphis-Poplar

Property: Homewood Suites by Hilton Memphis-Poplar
Address: 5811 Poplar Ave, Memphis, TN 38119-3949
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Memphis
#10 Romantic Hotel in Memphis
#25 Family Hotel in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Homewood Suites by Hilton Memphis-Poplar 2*
Number of rooms: 140
Official Description (provided by the hotel):
The Newly-Renovated Homewood Suites by Hilton Memphis Poplar is located in East Memphis at the intersection of I-240 and Poplar Avenue, providing easy access to all parts of town. The hotel provides short term and extended stay accommodations for those traveling on business and leisure alike. It is our goal to make you feel at home! ... more   less 
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Memphis-Poplar Hotel Memphis
Homewood Suites Memphis
Homewood Memphis
Memphis Homewood Suites

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