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“Convenient, but some problems”

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Homewood Suites by Hilton Memphis-Poplar
Ranked #17 of 138 Hotels in Memphis
Certificate of Excellence
Reviewed 28 February 2006

We stayed at the Homewood for a week. Travel time to downtown Memphis was about 20-30 minutes, depending on traffic and construction. Rush hours weren't too bad, and didn't add significantly to the travel time either morning or night. The hotel's in a nice and safe area of town, with tons of dining options (and grocery stores) close; overall, we thought it was worthwhile being a little way from downtown.

The room (1 bdrm. suite) was just fine - fairly spacious and nicely appointed; but the bathroom was only accessible through the bedroom, which was a minus. There was very little noise, and parking was convenient to the rooms (though if you arrive after about 7pm it can be hard to get a spot close to your room). The gym was small but nice; the laundry was barely adequate (the dryers in particular functioned extremely poorly).

The breakfast and evening reception were both decent - it's a little more than a continental breakfast, with sausage and bisuit, eggs, and rotating sides (home fries, hash, etc.) as well as the normal cold selections; and there's enough to make a simple meal out of the reception if you like. The food isn't amazing, but it's a nice and convenient bonus.

All that said, the hotel seemed barely functional from a housekeeping standpoint. Almost everything in that area went wrong: not enough clean linens in the room at check-in, blood-stained sheets from previous occupants left in the bedroom closet, too few towels provided, broken coffee maker (never replaced), and broken glasses left in the dishwasher were just some of the problems we encountered. Unfortunately, calls to the front desk didn't result in prompt fixes - we normally had to call multiple times over periods of a few hours (and twice had to head down to the front office ourselves) to get the problems addressed. That part of our stay was extremely annoying, and because of the poor housekeeping it's hard for me to recommend this place despite the otherwise nice rooms, good location, and pleasant service.

A final note for those travelling with infants - though we called in advance to confirm that the hotel provided cribs, they really only have small playpens (a reviewer of another Memphis hotel also had this problem, so I wonder if it's a dialect issue).

  • Stayed: February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank obbrnbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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685 - 691 of 694 reviews

Reviewed 30 January 2006

Way overpriced at $400 a week for an extended stay hotel. Refused to give me a lower company rate even though hotel was only half full. Rooms are small and cramped. Maids left sheets and refused to make the bed over.

Stayed: January 2006
2  Thank mul211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2004

This property is the best suite hotel we have found. The floorplan was thoughtfully designed--the bathroom was accessible without going through the bedroom--a boon to the family! We enjoyed the pool. The location is excellent--very close to good grocery store, movies, etc.
Can't beat the value, even for a short stay.

11  Thank Janeite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Dallas, TX
Reviewed 2 July 2003

Stayed in this hotel on countless business trips. This Homewood is a multi-complex apartment-style hotel. The one-bedroom suites are usually very clean and comfortable. The two-bedroom suites are very large, and has fireplaces and good size kitchen. They are larger than newest Homewood Suite design. The outdoor pools are good size. The breakfast and evening reception are usually decent. No room service but order delivery is easy. Overall, definitely recommend for longer stay.

7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2016
Google Translation

Room Tip: nehmen Sie kein Zimmer im Erdgeschoss, es sei denn Ihre Koffer sind schwer.
  • Stayed: August 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Microbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2016 via mobile
Google Translation

Stayed: May 2016, travelled as a couple
Thank Marion K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2015
Google Translation

  • Stayed: July 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Aurelien C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Memphis-Poplar

Address: 5811 Poplar Ave, Memphis, TN 38119-3949
Phone Number:
Region: United States > Tennessee > Memphis
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Memphis
#10 Romantic Hotel in Memphis
#25 Family Hotel in Memphis
Price Range: £107 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Homewood Suites by Hilton Memphis-Poplar 2*
Number of rooms: 140
Official Description (provided by the hotel):
The Newly-Renovated Homewood Suites by Hilton Memphis Poplar is located in East Memphis at the intersection of I-240 and Poplar Avenue, providing easy access to all parts of town. The hotel provides short term and extended stay accommodations for those traveling on business and leisure alike. It is our goal to make you feel at home! ... more   less 
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Also Known As:
Homewood Suites By Hilton Memphis-Poplar Hotel Memphis
Homewood Suites Memphis
Homewood Memphis
Memphis Homewood Suites

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